, you will be responsible for delivering technical support for access and video products of LenelS2 to the Value Added Resellers (authorized partners) and End-Customers of our area of coverage in Europe, Middle-East and Africa.
Qualifications / Requirements
- Engineering degree Bac+4 or equivalent
- Bilingual English mandatory, French or Spanish optional
- Experience in a support or technical consultancy function.
- Professional experience of IP network.
- Preferably, a relevant experience in the Electronic Security sector.
- A solid knowledge of Microsoft SQL Server and Windows operating systems.
- Analytical mind. The ability to solve complex problems, based on a logical and inquisitive nature.
- Strong capacity to work in a team and to handle situations with Customers that could be potentially tensed.
- Weekend support (once a month full weekend)
NICE TO HAVE
- Minimum of 6 years of proven experience in technical support or a similar role
- Expertise in relevant technologies and products
- Strong problem-solving and analytical abilities
- Excellent communication and interpersonal skills
- Ability to effectively manage and prioritize multiple projects and tasks
- Experience in mentoring and leading a team
- Strong customer focus and commitment to customer satisfaction
WE VALUE
- Bachelor's degree in Engineering or a related field; Master's degree preferred
- Expert technical knowledge and subject matter expertise
- Strong leadership and mentoring skills
- Ability to drive innovation and continuous improvement
- Results-oriented approach and ability to meet business objectives
- Excellent problem-solving and decision-making abilities
- Strong business acumen
- Ability to build and maintain strong relationships
Equal opportunity statement
Additional Information - JOB ID: HRD246591
- Category: Customer Experience
- Location: Jana Heweliusza 18,Gdańsk,80-890,Poland
- Nonexempt