Honeywell Tech Supp Professional 

Mexico, San Luis Potosí 

338275762

Provide reliable technical assistance to internal and external customers. You will provide professional coverage of Technical Support Helpdesk. You will support focus on accuracy, timely feedback, and customer satisfaction. You will drive timely identification, investigation, resolution, root cause analysis and replication of technical issues. You will build internal relationships to expedite complicated cases. You will develop broad understanding of customer needs. You will support the knowledge-sharing mindset, methodology, and tools. You will help develop Technical Support processes. You will ensure proper documenting and recording of all activity and communication. You will address systemic coordination issues.

Industrial Automation (IA)we don't just improve enterprise performance; we ignite it. With automated material handling, voice scanning, mobile computing, and software solutions, we're reshaping how industries operate. Our personal protective equipment and sensing technology aren't just tools; they're a shield of safety and a conduit for heightened productivity.

Key Responsibilities

Knowledge & Call Center Management

Facilitate issue identification and analysis

Investigate and resolve technical issues

Track requests resolution

Provide technical training

Test products & software

Develop and share knowledge

YOU MUST HAVE

• Bachelor's degree in IT, software, systems, informatics
• 1-2 years experience in related fields (Technical Support)
• Networks (both wired and wireless) - Basic/Intermediate
• Security - Basic
• Operating Systems (Windows, Linux, Android, MacOS) - Basic/Intermediate
• Programming languages - Basic

Flexible availability for various shifts

Experience in the industry is preferred

Excellent interpersonal and verbal & written communication skills

Experience with Salesforce.com and SharePoint

Good administration skills

Some experience with a variety of programming languages

• JOB ID: HRD250106
• Category: Customer Experience
• Location: Av. Salvador Nava Martinez 3125,San Luis Potosi,SAN LUIS POTOSI,78260,Mexico
• Nonexempt