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JPMorgan Vice President Sapphire Airport Lounge Guest Experience & Partnerships United States, New York, New York 192226869
The Sapphire Airport Lounge Guest Experience role will lead strategy and implementation of the end to end guest experience and partnerships for branded airport lounges.
As a Vice President Sapphire Airport Lounge Guest Experience & Partnerships within the Brand Credit Card Organization of Card Services, you will lead the strategy and implementation of the end-to-end guest experience and partnerships for branded airport lounges. You will collaborate with internal and external partners to define a holistic customer experience strategy across all pillars, including wellness, dining, and branded elements. Your role will be critical in promoting the business forward by building and delivering a guest experience that exceeds expectations.
Job responsibilities
- Lead the Sapphire Airport Lounge overall guest experience concept development and partnership strategy
- Partner with internal stakeholders and 3 rd parties to identify opportunities, drive implementation plans, oversee day to day guest experience metrics and performance, and serve as partner point of contact for all guest experience
- Manage testing and implementation for new guest experience initiatives
Required qualifications, capabilities, and skills
- 8+ years guest experience and partnership strategy experience required
- Bachelor’s degree required
Preferred qualifications, capabilities and skills
- Strong understanding of guest experience, partnerships and end to end project management
- Outstanding relationship management and ability to work within a highly matrixed structure
- Critical thinker, ability to influence and problem solve
- Excellent communication skills: can articulate clearly the “so what” from data and make recommendations
- Proactive, action-oriented and results-driven; can prioritize and manage multiple complex initiatives at the same time
- Effective in a fast-paced, deadline-oriented environment
- MBA preferred
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