SAP SAP iXp Intern - SuccessFactors Cloud Support Team 

United States, Virginia 

181368735

1. Culture of collaboration:meet with mentors, make new friends across the globe and create a thriving personal network.

2. Project-driven experience:gain cross-functional skills from our virtual and in-person learning sessions, diverse subject matter experts, and project deliverables.

with SAP Internship Experience Program in your title, you’ll have a global network of SAP leaders, entrepreneurs and career development opportunities at your fingertips.

In this role, you’ll:

• Provide technical, consulting and configuration related support to our customers via ticket, chat and calls
• Analyze and resolve incidentsreported by our customersby means of knowledge databases and/or verifying product configuration
• Root Cause Analysis of reported incidents
• Create knowledge documentation and share knowledge, moderate forums, etc.
• Participate in global projects around support processes and quality assurance
• Report errors to Development/Operations teams
• Provide consulting for customers on procedural issues and queries
• Monitor and enable SLA fulfillment via queue monitoring

Who you are:

We’re looking for someone who takes initiative, perseveres, and stay curious. You like to work on meaningful innovative projects and are energized by lifelong learning.

• Good written and verbal communication skills
• Systematical, communicative and creative focus
• Good presentation and negotiation skills
• Undergraduate students in IT/Computer Science, Business or related areas (from the 2nd semester or later or to be graduated in approximately 24 months)
• Knowledge with Business Processes would be a benefit
• Problem solving/analytical skills
• Flexible approach working in teams as well as environment
• Advanced English required, Spanish is an advantage
• Previous experience with customer support and/or ticketing tool is an advantage

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