Microsoft Technical Support Engineering 

Taiwan, Taoyuan City 

170782357

Qualifications

Required
5+ years technical support, technical consulting experience, or information technology experience OR bachelor’s degree in computer science, Information Technology (IT), or related field AND 3+ years technical support, technical consulting experience, or information technology experience
• Customer Support or Software Development (Cloud Application Development preferred) experience or equivalent.
• Experience in one or more programming languages: C#, C++, Java, Python, Node.js.
• Excellent problem solving and troubleshooting skills, an ability to use various data collection tools and methodologies to analyze problems, determine root cause and develop solutions

Experience in one or more of these areas desirable
• Experience in three or more of the following is preferred or plus: Redis Cache, Service Fabric, Service Bus, Event Hub, Cloud Service, IoT suite, Azure Batch, Mobile Apps, Container, REST/SOAP (WCF) API, Kubernetes etc
• Troubleshooting skills in Network and DNS is a plus
• Familiarity with Web Servers such as IIS is a plus
• Familiarity with packet sniffers: Fiddler or Network Monitor/Message Analyzer

Language Qualification
English Language: fluent in reading, writing, and speaking.

• Response and Resolution: You own, investigate and solve customer technical issues, collaborating within and across teams and leveraging troubleshooting tools and practices.
• Readiness: You lead or participate in building communities with peer delivery roles and, where appropriate, share your knowledge.
• You develop specific technical and professional proficiency to enable you to resolve customer issues, through training and readiness.
• Product/Process Improvement: You identify potential product defects and escalate appropriately to resolve, contributing to Microsoft product improvements.