Microsoft Technical Support Engineering 

Taiwan, Taoyuan City 

799208776

Required Qualifications

Language Qualification

English Language: fluent in reading,and speaking.

• to5years of experience in technical support, software development, or a related field.

• Hands-on experience with Web APIs, RESTful services, and API authentication mechanisms (OAuth, JWT, etc.).

• in .NET development (C#) and ASP.NET, with experience in debugging and troubleshooting web applications.

• Understanding of networking concepts, including HTTP, DNS, TLS/SSL, firewalls, and proxy servers.

• analysenetwork traces and troubleshoot connectivity issues.

• Strong problem-solving, analytical, and debugging skills with a customer-focused mindset.

• Excellent verbal and written communication skills, with the ability to explain technical concepts to various audiences.

have technical:

• NET Framework & ASP.NET – Hands-on experience with .NET applications, debugging, and development.

• & REST – Experience designing, consuming, and troubleshooting APIs.

• IIS & Web Hosting – Experience with web application deployment and configurations.

• Networking Fundamentals – Knowledge of HTTP, TCP/IP, SSL/TLS, firewalls, and proxies.

• Visual Studio & Debugging Tools – Familiarity with debugging .NET applications.

• Familiar with fundamentalsof CloudComputing and Windows Azure Technologies

• Familiar with Networking concepts and fundamentals

Good to have technical skills:

• Programming knowledge in Java, Node.js, Python, PHP, or Ruby.

• Understanding of JavaScript Object Notation (JSON) and YAML.

• Experience with API security best practices and authentication mechanisms.

• Familiarity with containerized environments (Docker, Kubernetes) and API Gateways.

• Ability to work with network traces (Wireshark, Fiddler, etc.).

• Azure Services – Exposure to Azure services such as Application Gateway, APIM, App Services, and Virtual Networks.

• The ability to read and analyse network traces

Soft Skills

• Customer-Centric Mindset – Passion for helping customers and providing high-quality support.

• Strong Troubleshooting Skills – Ability to diagnose and resolve complex technical issues.

• Collaboration & Teamwork – Ability to work effectively with global teams and escalate when needed.

General Responsibilities of an SE:

• identifiedin Microsoft softwareproducts, andmanage relationships with those customers. Frequently, these problems will not only be technicallycomplex, but

• maintainownership of issue until resolved completely.

• Be flexible to work in different shifts which would span across EMEA/India business hrs.

• Use trace analysis, source code, and other sophisticated debugging tools to analyse problems and develop solutions to meet customer needs; may involve writing code.

• Acquire & coordinate resources from other groups as needed to resolve customer issues.

• politicalissues by setting customer expectations, devising action plans, being available 24x7, and professionally communicating to all parties involved.

• Share knowledge with other engineers and develop customer solutions efficiently.

• Ability to report bugs and supportability concerns along with customer suggestions to the product teams.

• Empower Support engineers to do their best to help the customers.

• Response and Resolution: You own, investigate and solve customer technical issues, collaborating within and across teams and leveraging troubleshooting tools and practices.
• Readiness: You lead or participate in building communities with peer delivery roles and, where appropriate, share your knowledge.
• You develop specific technical and professional proficiency to enable you to resolve customer issues, through training and readiness.
• Product/Process Improvement: You identify potential product defects and escalate appropriately to resolve, contributing to Microsoft product improvements.