Microsoft Technical Support Engineering 

Taiwan, Taoyuan City 

219634422

Required Qualifications:
• Bachelor's degree in Computer Science, Information Technology (IT), or related field AND 1+ years of technical support, technical consulting experience, or information technology experience
o OR 3+ years of technical support, technical consulting experience, or information technology experience.
o OR equivalent experience

Language Qualification
English Language: fluent in reading, writing and speaking.

TECHNICAL SKILLS

• Knowledge and understanding of VPN, IPsec, DHCP, DNS, HTTP/s, MPLS/BGP/Layer3/Layer2/Wireshark analysis.
  • Hands-on experience of Proxy and Firewall

• Good with Networking Basics:

• Concepts (TCP, UDP)
• Common tools/commands (ping, tracert, nslookup, telnet) required for troubleshooting skills.
• IP Addressing, Subnetting , 3-way handshake,
• Routing Protocols, OSI model
• Routing Switching.
• In addition if worked on Azure Networking -will be an add-on

TECHNICAL SKILLS
Technical depth in the current technology and willing to learn new skills. Understanding of Windows Azure Platform or other cloud offerings. Proficiency in Operating Systems/Virtualization. Understanding of various cloud models and networking fundamentals.
Knowledge of one of the following domains will be beneficial but not mandatory:
Windows Azure Platform or other cloud offerings, Operating System/Virtualization, and Networking fundamentals.
Knowledge of Windows Azure Platform services and offerings
Knowledge of deploying VMs in Azure, Creating Virtual Networks, Creating Subnets and basic understanding of PowerShell.
Knowledge of cloud offerings like O365, SQL Always on, Exchange Online, Azure WebApps
Understanding of Identity solutions like ADFS, DirSync/AADSync and Single Sign-On
Understanding of different cloud models like IAAS, PAAS and SAAS
Troubleshooting basic connectivity issues

Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.

• Response and Resolution: You own, investigate and solve customer technical issues, collaborating within and across teams and leveraging troubleshooting tools and practices.
• Readiness: You lead or participate in building communities with peer delivery roles and, where appropriate, share your knowledge.
• You develop specific technical and professional proficiency to enable you to resolve customer issues, through training and readiness.
• Product/Process Improvement: You identify potential product defects and escalate appropriately to resolve, contributing to Microsoft product improvements.