Microsoft Technical Support Engineering 

Taiwan, Taoyuan City 

4458016

Required Qualifications:

Knowledge of VMWare, NSXT, HCX, VSphere.

• Bachelor's degree in Computer Science, Information Technology (IT), or related field AND 1+ years of technical support, technical consulting experience, or information technology experience
o OR 3+ years of technical support, technical consulting experience, or information technology experience.
o OR equivalent experience

Language Qualification
English Language: fluent in reading, writing and speaking.

TECHNICAL SKILLS
Technical understanding of the following areas with a (preferred) deep knowledge in at least one: Microsoft Azure Platform (IaaS (infrastructure as a service)), Operating System, Virtualization, Networking experience.
Microsoft Azure IAAS Platform
– Knowledge of Microsoft Azure Platform services (IaaS) including Virtual Machines, VMSS (virtual machine scale sets), Azure Encryption, Image Builder, Compute Gallery, Azure Storage, Azure Portal – Administration and Troubleshooting.
– Azure Platform development and deployment Lifecycle
– Familiarity with tools: PowerShell, Netmon, Fiddler, CLI (command-line interfaces)
– Understanding of Virtualization concepts and virtual system administration (Hyper-V, VMWare, Xen configuration and administration)
–
Operating System – Windows and Linux
– Familiarity with Active Directory, Security, OS (operating systems) Internals concepts (Windows & Linux)
– Familiar with OS troubleshooting, Performance, OS Update, RDP/SSH, Licensing, OS Boot
– Understanding of Virtualization concepts and virtual system administration.
Networking
– Familiarity with networking concepts including VIPs (Virtual IP), NAT (network address translation), DNS (Domain Name System)
– Familiarity with networking tools (ping, Tracert, Tracemon, wire shark, etc.)
– Understanding of load balancing, VPN (virtual private networks) technologies preferred
– Understanding of the OSI (Open Systems Interconnection) model and related concepts
EXPERIENCE
• 2-5 years of support or equivalent experience including a customer facing or customer support role
GENERAL
• Available to work critical cases as needed on a 24x7 basis or through an on-call model.
EDUCATION/CERTIFICATION
• Degree in Computer Science or equivalent experience
• MCSE (Microsoft Certified Solutions Expert), MCPD (Microsoft Certified Professional Developer), MCAD preferred.
• VMWare Certification preferred.

Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.

• Response and Resolution: You own, investigate and solve customer technical issues, collaborating within and across teams and leveraging troubleshooting tools and practices.
• Readiness: You lead or participate in building communities with peer delivery roles and, where appropriate, share your knowledge.
• You develop specific technical and professional proficiency to enable you to resolve customer issues, through training and readiness.
• Product/Process Improvement: You identify potential product defects and escalate appropriately to resolve, contributing to Microsoft product improvements.