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NICE Portfolio Business Consultant 
United States 
167165222

02.07.2024

How will you make an impact?

  • Provides best practice guidance to ensure customer fully optimizes their business process and maximizes the full potential of the NICE offered solution(s)
  • Designs change strategy across people, process & technology
  • Serves as lead consulting program leader, creating and owning the business case for a multi-tiered customer offering, leading multi-product projects
  • Builds long-term relationships with customers, becoming a trusted advisor
  • Organizes and guides application and domain business consultants through program leadership
  • Provides individual accountability toward assurance of customer value realization
  • Identifies opportunities for additional engagements through service subscription renewals and business development
  • Key Responsibilities:
  • Responsible for the successful delivery of business improvement projects resulting in highly satisfied, reference-able clients and measurable business improvement
  • Discover, identify, and create business cases for value of the product portfolio
  • Lead consulting projects to drive process improvement and ensure business readiness for optimal adoption and utilization of NICE solutions across the enterprise
  • Lead complete, comprehensive organizational change management with customer during engagements
  • Own and manage senior stakeholder relationship and ensure his/her active participation and sponsorship over the course of the engagement
  • Manage consulting program with continuous alignment with entire product implementation program
  • Establish and monitor progress toward business success criteria for each product and BU
  • Map business case into action items and solution design
  • Align launch strategy with use case and value priorities
  • Secure buy-in from different stakeholders (Internal and External)
  • Provide input into technical project plan, overlaying VRS activities
  • Single point of communication for business case activity and value realization
  • Hold all parties (customer included) accountable to agreed plan and pushes execution of action items
  • Expertly handle large scale customer engagements and the VRS Program with Customers
  • Provide expert guidance and deliver strong advisory best practice Project Management and consulting.
  • Develop and deliver presentations with strategic recommendations for business impact via NICE Solutions to senior executives
  • Develop repeat business opportunities via successful delivery, credibility and thought leadership
  • Independently perform financial analysis, benefits and impact analysis and create ROI models for the specific domain

Have you got what it takes?

  • Provides best practice guidance to ensure customer fully optimizes their business process and maximizes the full potential of the NICE offered solution(s)
  • Designs change strategy across people, process & technology
  • Serves as lead consulting program leader, creating and owning the business case for a multi-tiered customer offering, leading multi-product projects
  • Builds long-term relationships with customers, becoming a trusted advisor
  • Organizes and guides application and domain business consultants through program leadership
  • Provides individual accountability toward assurance of customer value realization
  • Identifies opportunities for additional engagements through service subscription renewals and business development
  • Key Responsibilities:
  • Responsible for the successful delivery of business improvement projects resulting in highly satisfied, reference-able clients and measurable business improvement
  • Discover, identify and create business cases for value of the product portfolio
  • Lead consulting projects to drive process improvement and ensure business readiness for optimal adoption and utilization of NICE solutions across the enterprise
  • Lead complete, comprehensive organizational change management with customer during engagements
  • Own and manage senior stakeholder relationship and ensure his/her active participation and sponsorship over the course of the engagement
  • Manage consulting program with continuous alignment with entire product implementation program
  • Establish and monitor progress toward business success criteria for each product and BU
  • Map business case into action items and solution design
  • Align launch strategy with use case and value priorities
  • Secure buy-in from different stakeholders (Internal and External)
  • Provide input into technical project plan, overlaying VRS activities
  • Single point of communication for business case activity and value realization
  • Hold all parties (customer included) accountable to agreed plan and pushes execution of action items
  • Expertly handle large scale customer engagements and the VRS Program with Customers
  • Provide expert guidance and deliver strong advisory best practice Project Management and consulting.
  • Develop and deliver presentations with strategic recommendations for business impact via NICE Solutions to senior executives
  • Develop repeat business opportunities via successful delivery, credibility and thought leadership
  • Independently perform financial analysis, benefits and impact analysis and create ROI models for the specific domain


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