Citi Group Director Global Product Manager Client Onboarding Securities Services 

United States, District of Columbia, Washington 

165712162

Securities Services is seeking a global product manager to focus on digital onboarding strategy.The individual will work within the Custody Product team and support the execution of the onboarding strategy. Focusing on digitization of the client onboarding experience through an account opening portal, industry utilities and integration with internal applications. Significant improvement to end to end client experience, delivery simplicity and increase client satisfaction through reduction of account opening cycle times, market documentation and requirements and improvement operational efficiency. The individual will work closely with business, legal, risk and operational partners identifying and implementing product change and enhancements in line with business, efficiency, regulatory and market mandatory requirements.

The overall objective of this role is to identify and implement strategic intake solution for Custody onboarding. Key to address consistency of processes and system integration to improve client experience.Responsibilities:

• Manage strategic program roadmap, development, and launch as it relates to digital onboarding solutions
• Supervise day-to-day product management for core products such as product delivery, client experience, and client communication strategies as well as help the team prioritize, negotiate, and remove obstacles to achieve business results
• Drive client value propositions, positioning, segmentation, pricing, targeting, channel strategies, and competitive differentiation to achieve preferred status as a partner to Citi clients
• Develop plans and execute functional strategies for a country, multiple countries, region, or business requiring coordination and integration across units as well as provide input into strategic decisions affecting job family or function within a region or business
• Manage client and competitor market research, develop product innovation roadmap, and address fundamental trials of product commoditization to create an advanced set of solutions
• Direct and oversee all aspects of program life cycle management including market demands, technology trends, and the competitive field
• Drive achievement of acquisition targets, product financial performance, revenue performance, and expense management goals as well as oversee identification and execution of opportunities and gaps business plans
• Develop and communicate a business plan to approach the marketplace, and coordinate and implement team procedures, client problem resolutions and client management
• Lead innovation by working with external partners/alliances to develop products, manage ongoing relationships, and prepare agreements
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

Qualifications:

• 15+ years of relevant experience
• Ability to work under pressure and manage deadlines or unexpected changes in expectations or requirements
• Ability to work unsupervised and adjust priorities quickly as circumstances dictate
• Consistently demonstrates clear and concise written and verbal communication
• Demonstrated analytical skills
• Demonstrated problem-solving and decision-making skills
• Ability to work in a team-oriented environment

Education:

• Bachelor’s degree/University degree or equivalent experience
• Master’s degree preferred

Anticipated Posting Close Date:

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