Boston Scientific Support Administrator 

United Kingdom, England, Dacorum 

162051387

We’re at the forefront of the medical device industry – leading, evolving it to address unmet and emerging needs in healthcare.
Our culture powers our performance and we turn our shared vision into value with the contribution of our 36.000 colleagues around the world.

Day-to-day tasks can include

• Troubleshooting hardware and software issues for onsite & remote users.
• Setting up new hire equipment and providing user training.
• Supporting and troubleshooting video conferencing systems onsite.
• Initiating and implementing regular hardware refresh projects.
• Maintaining & supporting all Office IT equipment – desk setups, printers, access points etc.

What are we looking for in you?

• Bachelors degree in IT, big data or equivalent - preferable but not essential.
• 2+ years work experience supporting end users in a corporate and remote environment.
• Proactive, creative problem solving mindset, result oriented and a true team player.
• Customer focused and working off own initiative.
• Availability to travel abroad on occasion.
• Excellent Windows 10 & 11 knowledge.
• Excellent Office 365 knowledge in a corporate environment.
• Knowledge of Apple hardware, setup and support.
• Superb communication skills (training, presentations, learning).
• Excellent problem resolution and analytical skills.
• Able to follow stringent corporate processes, procedures and policies.
• Extensive experience in remote support & troubleshooting.
• Experience in supporting the use of AV-technology such as Zoom, Webex, Teams, etc.
• Good Project Management and Time Management skills.
• Good knowledge of TCP/IP and LAN/WAN technology knowledge.

What are we looking for in you?

• A passion for innovation and a want to learn and develop
• Hunger to succeed and excel
• Growth mentality
  

What we can offer to you:

• Attractive benefits package
• Inspirational colleagues & culture
• Fast Growing and innovative environment
• A team-oriented company culture
• International opportunities
• Excellent training/development programmes

Please be advised that certain US based positions, including without limitation field sales and service positions that call on hospitals and/or health care centers, require acceptable proof of COVID-19 vaccination status. Candidates will be notified during the interview and selection process if the role(s) for which they have applied require proof of vaccination as a condition of employment. Boston Scientific continues to evaluate its policies and protocols regarding the COVID-19 vaccine and will comply with all applicable state and federal law and healthcare credentialing requirements. As employees of the Company, you will be expected to meet the ongoing requirements for your roles, including any new requirements, should the Company’s policies or protocols change with regard to COVID-19 vaccination.