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Bank Of America Lead Operations Representative – Payment Operation 
India, Tamil Nadu, Chennai 
159965959

Today

Your background

  • The lead operations representative is required for processing FCY products such as INDOCS, Cross Border Remittances along with Vostro Remittances
  • To have a good understanding of operations improvement areas in related domains, analyze and provide possible solution requirements.
  • Strong written and oral communication to ensure effectiveness while interaction with business, regulator, and auditors.
  • Ability to manage volumes and multi-tasking with accuracy against stiff deadlines.
  • Excellent customer service and inter-personal skills

What you will do

  • Review A2 documents in INDOCS platform and mark the same as Good for Payment or Rejection with appropriate comments.
  • Monitor Payments [electronic and Paper] including repairs and work with internal teams to resolve and complete.
  • Inputting of transactions/accounting entries on core banking platform (MIFT and Internal Manuals).
  • Liaising with internal stakeholders such as Compliance /Product / Business teams.
  • Liaising with CS/DSD for handling of critical remittance transactions and sharing updates.
  • Coordination with branches/concurrent audit teams in handling of queries/observations and providing necessary data for review.
  • Monitor SWIFT queries received via GIN and Investigations Mailbox for further investigation and action.