Bank Of America Lead Operations Representative – Payment Operation 

India, Tamil Nadu, Chennai 

159965959

Your background

• The lead operations representative is required for processing FCY products such as INDOCS, Cross Border Remittances along with Vostro Remittances
• To have a good understanding of operations improvement areas in related domains, analyze and provide possible solution requirements.
• Strong written and oral communication to ensure effectiveness while interaction with business, regulator, and auditors.
• Ability to manage volumes and multi-tasking with accuracy against stiff deadlines.
• Excellent customer service and inter-personal skills

What you will do

• Review A2 documents in INDOCS platform and mark the same as Good for Payment or Rejection with appropriate comments.
• Monitor Payments [electronic and Paper] including repairs and work with internal teams to resolve and complete.
• Inputting of transactions/accounting entries on core banking platform (MIFT and Internal Manuals).
• Liaising with internal stakeholders such as Compliance /Product / Business teams.
• Liaising with CS/DSD for handling of critical remittance transactions and sharing updates.
• Coordination with branches/concurrent audit teams in handling of queries/observations and providing necessary data for review.
• Monitor SWIFT queries received via GIN and Investigations Mailbox for further investigation and action.