Wells Fargo Lead Fraud & Claims Operations Representative 

India, Tamil Nadu, Chennai 

573866694

In this role, you will:

• Support performance and overall effectiveness of team as well as cross-group operational tasks
• Proactively provide feedback and present ideas for improving or implementing processes and tools with efficient flow of fraud and claims operations
• Perform or guide others on complex account activity and claims that can include high risk and high dollar transactions requiring research that involves multiple transaction channels and products
• Independently prioritize work and provide day-to-day work leadership and mentorship for fraud and claims team
• Contribute in resolving control deficiencies in bank processes, procedures, customer, or team decisions that require coordination among cross-functional teams
• Provide guidance and subject matter expertise to less experienced staff in complex situations on wide range of information related to fraud and claims
• Candidate should have end to end knowledge in Chargeback rules and regulations
• Candidate should have minimum 3 years of exp in credit/Debit card dispute
• Should be an expert in MS office tools
• Need experience in handling fraud investigations
• Should be flexible in working rotational shift

Required Qualifications:

• 5+ years of customer service, financial services, fraud, or investigations experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Candidate should have end to end knowledge in Chargeback rules and regulations
• Candidate should have minimum 3 years of exp in credit/Debit card dispute
• Should be an expert in MS office tools
• Need experience in handling fraud investigations

17 Apr 2025

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.