PayPal Customer Solutions Agent DUTCH market 

Sweden, Stockholm 

15829824

What you need to know about the role:

As a teammate within Customer Solutions, your primary responsibilities will beBy using the latest in modern communication and technology tools, you will be able to provide our customers withanswers to their questions in both a quick and helpful manner.

resolution to their questions andnquiries whilea positive and friendly attitude.

strong communication

Your Day to Day:

• Answer phone callsandemails from customers and work to resolve their queries in real time,

• thefeatures and benefits of PayPal productsin order toimprove their satisfaction and deepen their relationship with PayPal.Deliver on metricse.g: phone handling

• Provide consistent feedbackregardingoverall customer satisfaction,tools

What you need to bring:

• Fluent Dutch and English isrequiredfor this role

• Strong working knowledge of external systems, PC based internet and software applications (Internet, Microsoft Office - Outlook, Word, Excel)

• Strong verbal (phone) communication skillsutilising

• Strong written (email) communicationutilisingproper grammar and punctuation

• Ability to work independently while making sound business decisions on case information

• sense of urgency and follow through

• Ability to multitask multiple systems, screens, and tasks during customer contacts

• Time Management and Adherence to schedules

• Ability to learn and adapt to new software technologies

• A drive forresul