PayPal Customer Solutions Agent - Dutch 

Ireland, Dublin 

68926727

As a teammate within Customer Solutions, your primary responsibilities will be assisting our customers and helping to resolve their inquiries. By using the latest in modern communication and technology tools, you will be able to provide our customers with accurate answers to their questions in both a quick and helpful manner.

What you need to know about the role

As a teammate within Customer Solutions, your primary responsibilities will be assisting our customers and helping to resolve their inquiries. By using the latest in modern communication and technology tools, you will be able to provide our customers with accurate answers to their questions in both a quick and helpful manner.

Your Day to Day:

• Answer phone calls and emails from customers and work to resolve their queries in real-time, or work with the most relevant PayPal department so it can be dealt with appropriately.

• Proactively recommend and educate the customer about the features and benefits of PayPal products to improve their satisfaction and deepen their relationship with PayPal. Deliver on metrics e.g: phone handling time, customer experience, proactive product offered, and accepted opportunities.

• Provide consistent feedback regarding overall customer satisfaction, tools, and processes.

• Resolve fraud-related queries such as (but not limited to): unauthorized use of the account, account out of compliance with regulatory requirements, high number of claims and chargebacks on the account, or sudden, rapid changes in the use of the account.

What you need to bring:

• Fluent English & Dutch is required for this role

• Strong working knowledge of external systems, PC-based internet and software applications (Internet, Microsoft Office - Outlook, Word, Excel)

• Strong verbal (phone) communication skills utilising active listening and clearly speaking to customers

• Strong written (email) communication utilising proper grammar and punctuation

• Ability to work independently while making sound business decisions on case information

• Well-developed sense of urgency and follow-through

• Ability to multitask multiple systems, screens, and tasks during customer contacts

• Time Management and Adherence to schedules

• Ability to learn and adapt to new software technologies

Competencies

• Teamwork

• Adaptability

• Customer Focus

• Listening skills

• Problem solving

• Composure

• A drive for results

• Functional/Technical Skills

• Ethics and Values

• Integrity and Trust

Our Benefits:

Any general requests for consideration of your skills, please