PayPal Customer Solutions Agent 

China, Shanghai 

908466331

What you need to know about the role-

Job Description:

Your day to day-

• Research using the appropriate tools, limiting accounts as appropriate or lifting limits based on appeal, closing out of buyer complaints, tracking customer contacts and logging relevant case related information. (90%)
• Proactively recommend and educate the customer about features and benefits of products in order to improve their satisfaction and deepen their relationship with PayPal. In undertaking this duty, you will use Compass and IT systems to recognize the opportunities and transition the call. Deliver on metrics set for offered and accepted opportunities. (5%)
• Provide consistent feedback regarding overall customer satisfaction, tools and processes. (5%)
  

What do you need to bring-

• College degree or above
• Customer service experience preferred
• English requirements: CET 4 or above
• Strong verbal (phone) communication skills utilizing active listening and clearly speaking to customers
• Strong written (email) communication utilizing proper grammar and punctuation
• Ability to work independently while making sound business decisions on case information
• Well-developed sense of urgency and follow through
• Ability to multitask multiple systems, screens, and tasks during customer contacts
• Time Management and Adherence to schedules
• Ability to learn and adapt to new software technologies

Our Benefits:

Any general requests for consideration of your skills, please