JPMorgan Vice President Experience Research - Mixed Methods 

United States, New York, New York 

15596172

Within Commerce Payments, you will delivering actionable insights to inspire the next generation of digital wallet and payment products and help create frictionless and transparent experiences for customers. Additionally, you will be responsible for turning all of product development into a learning organization, guiding others on how to better conduct research and get the most out of our findings. You are also expected to be strong cross-functional partners with Design, Product Management, and Engineering, informing prioritization, planning, and decisions along the way to execution.

Job responsibilities

• Design and execute comprehensive research studies to identify customer needs, preferences, and behaviors to foster product improvements and innovation
• Analyze and interpret data using advanced quantitative and qualitative methods and translate insights into actionable recommendations for enhancing user experience
• Facilitate surveys and interviews with users to gather information on user needs and desires and create user testing scenarios to further refine the product or feature based on findings
• Mentor and guide junior researchers and designers and foster a culture of continuous learning and knowledge sharing within the user experience design team
• Monitor industry trends and advancements in user experience research methodologies and incorporate innovative techniques to maintain a competitive edge in the market
• Inspire confidence and collaborate closely with a variety of internal and external stakeholders, across functions, and including product leadership and senior business executives.
• Contribute to next gen vision for the research function, identifying areas of opportunity or improvement, including identifying process improvements, new tools and approaches

Required qualifications, capabilities, and skills

• 5+ years of experience or equivalent expertise in generative and evaluative user experience research, with a strong focus on both quantitative and qualitative research methods
• Proven ability to conduct various research techniques, such as ethnography, surveys, interviews, and advanced data analysis, to derive actionable insights for user experience design
• Demonstrated knowledge of advanced qualitative methods, with evidence of implementing findings that improved product or feature design
• Demonstrated experience in collaborating with cross-functional teams, including UX designers, product managers, and developers, to propel customer-centric decision-making and inform product prioritization
• Experience in designing high-quality research studies with an iterative mindset, with an ability to adapt study parameters to accommodate changing product design needs
• Experience translating research insights into strategy and actionable next steps, contributing directly to project and business goals
• Comfortable and confident presenting work to senior executives
• Robust understanding how to tie research to business objectives

Preferred qualifications, capabilities, and skills

• Ability to lead complex research initiatives with minimal guidance
• Mixed methods research experience, including leveraging behavioral analytics to inform design direction
• Advocating for Inclusive Design practices
• Familiarity in working with Banks or Fintechs
• Support other researchers as needed to ensure quality and consistency of deliverables and best practices; coaching and mentor junior team members