JPMorgan Experience Research Vice President 

United States, New York, New York 

789954398

Job responsibilities

• Design and execute comprehensive research studies to identify customer needs, preferences, and behaviors to foster product improvements and innovation
• Analyze and interpret data using advanced quantitative and qualitative methods and translate insights into actionable recommendations for enhancing user experience
• Facilitate surveys and interviews with users to gather information on user needs and desires and create user testing scenarios to further refine the product or feature based on findings
• Mentor and guide junior researchers and designers and foster a culture of continuous learning and knowledge sharing within the user experience design team
• Monitor industry trends and advancements in user experience research methodologies and incorporate innovative techniques to maintain a competitive edge in the market

Required qualifications, capabilities, and skills

• 5+ years of experience or equivalent expertise in generative and evaluative user experience research, with a strong focus on both quantitative and qualitative research methods
• Proven ability to conduct various research techniques, such as ethnography, surveys, interviews, and advanced data analysis, to derive actionable insights for user experience design
• Demonstrated knowledge of advanced qualitative methods, with evidence of implementing findings that improved product or feature design
• Demonstrated experience in collaborating with cross-functional teams, including UX designers, product managers, and developers, to propel customer-centric decision-making and inform product prioritization
• Experience in designing high-quality research studies with an iterative mindset, with an ability to adapt study parameters to accommodate changing product design needs

Preferred qualifications, capabilities, and skills

• Hybrid Research Expertise: Demonstrated ability to seamlessly blend qualitative and quantitative research methods to generate comprehensive insights that inform and drive product decisions.
• Storytelling and Communication: Proven track record of synthesizing complex data into compelling narratives that resonate with stakeholders and drive actionable outcomes.
• Collaborative Mindset: Strong team player with excellent communication skills, capable of working effectively with cross-functional teams.
• Self-Motivation and Initiative: Ability to independently define and launch initiatives, driving projects forward with minimal supervision.