Own all post-contract client communication and account activity for some of Outbrain’s largest clients including, but not limited to, regular client meetings to understand priorities, performance reviews, and product upselling
Manage all ongoing renewal activity for your book of business including modeling, client negotiations and proposals, as well as assist in advising the Publisher Partner Management team in their upcoming/active renewal opportunities
Analyze and monitor client performance trends to find actionable insights, identify revenue and engagement opportunities and work with client to implement them
Develop processes in order to provide superior client support and escalate partner feedback to internal stakeholders
Work with a broad range of internal parties (Product, Engineering, Business Development, Legal, Marketing) to build partner strategies
Oversee core technology integrations, with support from the technical optimization and product teams, to ensure smooth and successful launches
What You’ll Bring
8+ years of account management or project management experience with direct ownership of contract renewals/negotiations with digital publishers
Excellent quantitative skills and a proven ability to monitor, identify and present performance metrics (pivot tables are your friend)
Excellent written and verbal communication skills (expect QBRs, renewal discussions, and client socializing)
Strong understanding of the programmatic and video landscapes
History of managing client renewals from modeling proposals through contract
Excellent time-management and organizational skills
Strong knowledge of Microsoft applications, especially Excel and PowerPoint
Strong analytical and problem-solving skills
Ability to work independently and in teams
Familiarity with online advertising and/or publishing
More than snacks!
Brand new NYC office in the Flatiron district with a flexible hybrid working model (3 days a week in the office required)
Generous rolling vacation package and unlimited sick days
Digital Nomad – work from anywhere for two weeks fully remote
Become part of our success with our equity program
World class healthcare options that are partially covered by Outbrain above benchmark (Medical, Dental, Vision, and Life Insurance, 401K Plan with matching)
Opportunities to join our mentorship program and inclusive Employee Resource Groups
Full access to our in-house SmartBrain educational platform