Capital One Senior Process Manager Transformation 

United States, Virginia, Richmond 

105770310

As a Process Sr. Manager for Capital One’s Commercial Bank, you will be part of a smart, talented team responsible for driving well managed process outcomes by improving data, documentation, and sustainability of our processes through strategic initiatives and routines. You will regularly integrate and influence multiple groups and be seen as a strong change leader by business partners, and you will educate and gain buy-in from key stakeholders to ensure processes deliver optimized and consistent results.

Responsibilities:

• Build and advance the Process Excellence, Sustainably Well Managed strategy by setting the strategic direction and building a roadmap of strategic initiatives that support key objectives to optimize our client journey, make us more competitive, ensure we are more well managed, and achieve better risk outcomes.

• Collaborate with and influence key stakeholders, including senior executives. Craft and deliver presentations to senior leaders to guide and influence senior discussions and decisions

• Manage process documentation and data refresh routines, maintaining formal process documents (L2 process maps, memos, SIPOCs) and data

• Design and lead complex strategic programs and initiatives that improve processes and our process foundations

• Advance our process documentation and data ecosystem

• Partner closely with business leaders, analysts, risk managers, audit partners, project managers, and process optimization partners to connect dots and amplify outcomes

• Improve process acumen across junior, senior, and executive stakeholders

• Create, establish, and manage communications across teams to ensure optimal engagement of associates and leaders

• Gather insights from various routines, data sources, and partners to inform strategic priorities

Basic Qualifications:

• Bachelor’s Degree or military experience

• At least 5 years of experience managing project teams and deliverables

Preferred Qualifications:

• At least 5+ years of process improvement experience

• At least 2+ years of experience in audit or risk management

• At Least 2+ years of experience with data mining and analytical software (Minitab, Tableau, SQL, R, Snowflake)

• At least 3+ years of experience in Google Suite (Sheets, Slides, Docs) or Microsoft Office (Outlook, Excel, and Word)

• Six Sigma Certification, Lean, Change Management or Agile certification

. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.