Capital One Senior Process Manager 

United States, Virginia, Richmond 

969784254

As a
Senior Associate Process Managersupporting Capital One Software, you will help manage and support the command center processes. Responsibilities will include documenting, monitoring and controlling critical process points as defined by business policies and standards.

This individual must be able to effectively communicate and influence partners across multiple functional areas including multiple levels of the organization. Strong analytical skills, attention to detail, and the ability to adapt to a dynamic agile environment are essential to succeeding in this role. This individual must display strong leadership skills and be able to drive and motivate others in delivering flawless execution of process improvement projects. Knowledge of how to navigate regulatory requirements, as well as the development and management of process controls, will be critical to maintaining a well-managed process. This is an excellent opportu​nity to continue your career in the field of Process Management.

General Responsibilities:

• Day to day oversight of multiple processes: monitor, report, and plan process improvement or redesign initiatives; define, establish, and manage process controls; identify process improvement opportunities and implement them through collaboration with other groups management; make final recommendations for approval on changes.

• Collect, analyze and measure process data, to initiate sustainable business practices and procedures and for reporting to senior leadership and executives; review data for trends and gaps in the process that may require additional review.

• Resolve complex problems or transactions, where expertise is required to interpret against policies, guidelines or processes; escalate breakdowns in the process by asking the right questions and identify/involve the right stakeholders to correct breakdowns.

• Maintain formal process documents (e.g. procedures and diagrams), and document processes and projects (creating project reports, presentations, business cases, and diagrams)

• Collaborate on larger initiatives, including representing the department on broader change control forums for input and to represent department interests; may challenge forum decisions if project outcome impacts department processes. May participate in cross-functional project teams, including projects driven by other parts of the organization, to provide input, liaise with training, and partner with groups on execution efforts.

• Provide customer service and training to internal customers on specific processes they manage; may deliver presentations, including up to the executive level.

• Will perform process or parts of the process as needed

Basic Qualifications:

• High School Diploma, GED or equivalent certification

• At least 2 years of experience in Process or Risk Management experience

• At least 1 year of experience in Microsoft Office or G Suite

Preferred Qualifications:

• Bachelor’s Degree or military experience

• Lean, Agile, Six Sigma, Business Process Management, or Project Management certification