Philips Service Innovation Manager 

India, Maharashtra, Pune 

101175242

Service Innovation Manager

You are responsible for

• Define and implementing the service & solution delivery innovation roadmap (3-5 year scope), which is part of the overall business roadmap. This also includes translation of new services (professional services, education, solution delivery &/or support) offerings into new product release specific service requirements.
• Organizes the input gathering from the different internal and external stakeholders (marketing, development, operations as well as the sales regions, key markets and service & solution delivery teams) and realize an alignment between the different parties in order to create a roadmap that is recognized as the right solution to realize long-term targets.
• May be responsible for oversight and execution of the design & development of internal employee learning programs for new developed products, services, software and/or solutions as well as new competency development of service staff, including new hires and change in service strategic direction.
• May be required to realize the required serviceability level of the new developed products.
• Manage service & solution delivery innovation function(s) on resource management and development as well as processes to realize above mentioned responsibilities in an efficient / effective way and to secure compliance with applicable regulations (eg FDA).
• Contribute as member of the BG and Services & Solution Delivery management teams to the definition and execution of the strategy and objectives of the department that are aligned with the BU strategic goals.
• Translate objectives into clear actions/projects for service & solution delivery innovation and deploys these actions in such a way to the employees that they take ownership and accountability of these activities.

To succeed in this role, you’ll need a customer-first attitude and the following

• Typically requires a Bachelor’s degree with > 13 years of related experience, or a Master’s degree with < 10 years of related experience
• Strong technical background will be preferred
• Project management skills will be required.
• Strong written and verbal communication skills required.
• Strong problem-solving skills required & lean thinker would be preferred.
• Good communication with excellent team work & stake holder management is required.
• Experience within a regulated industry required (medical devices desirable, along with knowledge of FDA Quality System Regulations and ISO 13485)
• Ability to innovate cost-saving ideas preferred & continuous improvement is required
• Computer-literate with working knowledge of Microsoft Excel, PowerPoint, and Word required.

In return, we offer you

• By joining our team, you will be given the opportunity to make a difference to people life through the work you do.
• Philips compensation and benefits programs are designed to be competitive within the industry and local labor markets. We also offer a comprehensive medical and insurance coverage to meet the needs of our employees.
• We are committed to creating a global workplace that supports diversity, equity and embraces inclusion.
• We attract, develop, and retain exceptional people in an inclusive environment, where all employees can reach their greatest potential. We are dedicated to the ongoing development of our employees because we know that it is critical to our success as a global company.
• We have established Work Policies for eligible roles to promote Work-Life Balance through a hybrid work set up where our team members can take advantage of working both from home and at the office.
• Safety is paramount to us, and we are relentless in our pursuit to provide a Safe Working Environment across our global network and facilities.
• Through our benefits, development opportunities, and an inclusive and safe work environment, we aim to create an organization our people are proud to represent.

Hybrid work flexibility means people can meet the changing demands of work and home in the most balanced, productive, and healthy way. Hybrid work flexibility means people can meet the changing demands of work and home in the most balanced, productive, and healthy way.

Our hybrid working model is defined in 3 ways:

The way we work and our workspaces are designed to support our well-being, offer career advancement opportunities, and enable us to be at our best.