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Philips Service Innovation Engineer Netherlands, North Brabant 854909488
Job Description
To secure and improve the serviceability and reliability of all IGT-Systems products during the Product Creation process (PCP) to enable a successful product launch into the markets.
Your role
Define, create and release Service information (e.g. electronic documentation, remote Service information, FAQ and tips and training course content for the Field Service Engineers).
Define and document the required spare parts.
Prepare and execute tests for validation of Service functionality, serviceability and reliability.
Prepare and execute the knowledge transfer towards the Philips Healthcare training center and the IGT-Systems Customer Services Helpdesk, based on training course content.
Support the Helpdesk in solving field issues related to Service deliverables.
Investigate (sub) systems/components and advise on how to further optimize serviceability and reliability.
Validate all Engineering Change Requests (ECR) with focus on Service impact and approve ECR’s when Service aspects are secured.
Continuously improve the information and Service workflow, based on field Service feedback.
Participate and implement, via LEAN methodology, in continuous improvement initiatives on serviceability, reliability processes and Way-of-Working.
You are the right fit if you have
At least Bachelor in technical competence, e.g.: Mechanics, Electronics, Bio Medics
At least 3-5 year working experience
Good communication skills in both English and Dutch (verbal and written)
Customer Service or Service Organizations (internal and/or external)
Cross-functional collaboration (with various disciplines)
Project Management skills or Project participation
Working with or in a R&D environment
Working in a state-of-art, high-tech environment
Technical Documentation and tools
(End) Customer needs and/or contacts (internal/external)
Medical Device Industry and its regulation(s)
Lean Methodologies and Continuous Improvement
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