Job Summary (Primary function)
Essential Functions of the Job (Key responsibilities)
Plan and direct the design, development, maintenance and support of systems implementations, upgrades, and ongoing technology operations with third-party solution providers and Development Operations stakeholders.
Coordinate activities with other IT teams as needed to provide seamless service to assigned business area.
Act as the key liaison across all functional areas, including business units, IT, and external vendors.
Work with business leadership in the efficient and cost-effective delivery of strategic systems solutions.
Manage assigned resources appropriately so that project timelines and defined support objectives are met.
Perform technical/business analysis and prepare recommendations and business plans as needed.
Possess broad knowledge of technical and business resources and use them to effectively coordinate team members and external resources.
Create consensus with other functions as to the timing of solution introductions and withdrawals.
Develop and implement solution frameworks, roadmaps, and strategies to ensure successful introductions across the organization.
Oversee the launch of solutions and maximize the positive impact on the organization.
Identify and evaluate new solution opportunities to address unmet internal and external customer needs.
Define, measure, and report appropriate metrics related to operational support of assigned business areas.
Manage direct report IT team (if applicable), including identification and development of staff.
Participate in strategic and budgetary planning processes.
Participate in the pursuit of new solutions and evaluate the applicability of and effectiveness of current solutions.
Qualifications (Minimal acceptable level of education, work experience, and competency)
Bachelor’s degree or equivalent business experience.
10 or more years of IT and business / industry work experience.
Must be an IT subject matter expert in the assigned business area.
Experience in pharmaceutical or relevant life sciences environments.
Hands-on experience implementing any of the following industry leading technology platforms/solutions – Veeva Clinical Operations and Oracle Seibel CTMS – or familiarity with clinical Trial feasibility, recruitment and trial execution platforms.
Ability to perform strategic thinking and planning.
History of operational execution excellence, including management of relevant teams.
Effective written and verbal communication skills to a variety of business and technical audiences.
Ability to establish and maintain strong relationships.
Disclaimer: The above statements are intended to describe the general nature and level of work performed by employees assigned to this job. They are not intended to be an exhaustive list of all duties, responsibilities, and qualifications. Management reserves the right to change or modify such duties as required.
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