Technical Account Manager - Northeast Majors Enterprise jobs at Wiz in United States

As the Senior Manager, Public Sector Compliance Operations, you will be responsible for the day-to-day operations of Wiz’s FedRAMP authorized cloud. You will work closely with various teams, including Product, Information Technology, Product Security, Legal, to establish and maintain compliance authorizations and ensure alignment. This is a leadership role that requires a blend of technical compliance prowess, strong communication skills, and is process driven. You will lead your team to meet and exceed our goals and objectives. This position reports to the Head of Corporate Strategy & Market Expansion in the Office of the Chief Strategy Office (CSO).

WHAT YOU’LL DO

• Provide compliance program oversight and execution, end-to-end across the team and stakeholders
• Drive coordination, planning and management of complex compliance initiatives and cross-functional projects
• Work with peers to strategically communicate controls, interpretation of controls, program plans to help align both vertically and horizontally
• Oversee all day-to-day compliance activities, to include continuous monitoring, architecture review, significant change requests, feature enhancement requests
• Identity and optimize processes across teams to scale operations

WHAT YOU’LL BRING

• 7+ years of experience in compliance, risk management or operations that focus on the federal government, with at least 2 years in a leadership or managerial role
• Strong understanding of the public sector compliance frameworks (e.g. FedRAMP, NIST 800-53, CMMC, ITAR, CJIS)
• Proven experience managing teams and overseeing the operational excellence of complex projects across multiple stakeholders
• Ability to analyze complex information, identifying critical issues and proposing practical solutions with a focus on strategic communications and planning

Preferred Qualifications:

• Experience with the US Department of Defense Impact Level 5 (IL5)
• Experience with Criminal Justice Information Services (CJIS)

Applicants must have the legal right to work in the country where the position is based,without the need forrole does not offer

andidates must meet EAR part 772 and ITAR 120.15 definition of aU.S. person(Any individual who is granted U.S. citizenship;any individual who is granted U.S. permanent residence (green card holder);any individual who is granted status as a “protected person”) and that tin the contiguous United States.

• Own and Evolve the Technical Bootcamp : Design and lead our flagship technical onboarding program, ensuring it accelerates readiness for new hires and partners.
• Build and Manage Labs & CTF Programs : Create interactive, gamified environments that reinforce technical skills through hands-on practice and friendly competition.
• Enable Multiple Audiences : Deliver targeted enablement programs for SEs, TAMs, Support, and Partners, tailored to their roles and customer engagement models.
• Partner Readiness : Develop partner technical certification and readiness paths that align with partner tiers and go-to-market priorities.
• Curriculum Development : Partner with Product, SE Leaders, Principal Engineer team and Customer Success to ensure technical training content is accurate, up-to-date, and aligned with business priorities.
• Metrics & Impact : Define success measures, track progress, and report on enablement effectiveness and ROI.
• Team Leadership : Build and manage a high-performing technical enablement team, fostering innovation, collaboration, and a culture of excellence.

• Experience : 5+ years in technical enablement, technical training, or related roles; at least 3 years in a leadership position.
• Technical Expertise : Strong hands-on technical background with a deep understanding of public cloud platforms (AWS, Azure, GCP), DevOps practices, automation frameworks, and cloud-native technologies such as Kubernetes.
• Program Management : Proven ability to design, launch, and scale enablement programs with measurable outcomes.
• Partner Enablement : Experience building partner readiness frameworks and certification programs.
• Learning Innovation : Familiarity with gamification, hands-on labs, and experiential learning methods.
• Collaboration Skills : Ability to work cross-functionally with Product, Sales, Customer Success, and Marketing teams.
• Communication : Exceptional written, verbal, and presentation skills.

What you’ll do

• Provide customers with expert guidance on deployment, operational best practices, and assist in establishing a Wiz Center of Excellence. Serve as the primary Wiz liaison for technical questions or escalations, collaborating with Support, Product Management, and other relevant teams. Contribute to workshops aimed at helping customers unlock the full value of the Wiz platform.
• Develop trusted advisor relationships and establish a regular cadence with customer stakeholders from practitioners to C-level, with a focus on increasing adoption, ensuring retention, and fostering satisfaction.
• Help customers develop Success Plans, outlining critical goals and key performance indicators, and provide guidance in achieving these objectives. Measure customers’ achievement of these key performance indicators and report those both internally and externally.
• Identify and address technical issues to ensure high levels of customer satisfaction. Collaborate with Engineering and Support teams to resolve technical escalations quickly and efficiently.
• Advocate for customer needs across various departments (product management, support, ...). Offer insights regarding the availability of new features in Wiz. Program manage account escalations effectively.
• Collaborate with the Wiz Sales and Renewal teams to secure contract renewals. Assist in identifying opportunities for expanding Wiz usage across the customer’s organization.
• Maintain up-to-date functional and technical knowledge of the Wiz platform. Continuously monitor news related to new & emerging cloud security threats. Grow your knowledge of the Wiz ecosystem (Cloud Service Providers, Technology partners, ...)

What you’ll bring

• 3+ years of experience in technical customer facing roles, for example: Technical Account Manager, Professional Services, Solutions Engineering, Technical Support, Customer Success Engineer.
• Strong understanding of cloud services, architectures, and security best practices, with CSP level certifications (e.g., Certified Solutions Architect, Certified DevOps Engineer) preferred.
• Familiarity with container technologies (Docker, Kubernetes) and the security considerations associated with them.
• Strong problem-solving skills, with the ability to troubleshoot complex technical issues and drive resolution.
• Proven track record of building and maintaining relationships with enterprise clients, driving customer success, and exceeding performance targets.
• Excellent communication and interpersonal skills, with the ability to effectively engage with stakeholders at all levels of an organization.
• B.S. in Computer Science, Engineering, or similar field, or equivalent experience.

WHAT YOU’LL DO

• Handle the quote-to-close process for renewals 180 to 90 days in advance of renewal due date
• Achieve or exceed quarterly revenue goals, tied to retention, growth and term extension of existing customer contracts
• Partner with the Sales and Customer Success teams to assess customer health and drive the appropriate renewal solution
• Maintain and report an accurate forecast of renewals within assigned book
• Manage the renewal process for multiple large customers concurrently and prioritize your time effectively to limit risk and ensure on time renewals
• Escalate whenever appropriate to help resolve customer concerns
• Identify “at-risk” renewal clients before renewal date and escalate to appropriate team members, mitigate contraction and churn within all deals
• Appropriately engage with the customer to champion the Wiz renewal and solution value
• Develop and maintain strong relationships with our channel and alliance partners in order to identify and close joint opportunities
• Collaborate cross functionally with Legal and Deals Desk as applicable
• Recommend and contribute to process improvements

WHAT YOU’LL BRING

• 5-8 years of related cybersecurity and renewals experience
• Ability to work independently and as part of a team
• High collaborative with ability to succeed in an entrepreneurial environment
• Proven track record of success and over-achievement of renewal quota in previous positions
• Deep understanding of SaaS offerings and pricing models and ability to learn Wiz's offerings and pricing with agility
• Experience in SaaS revenue organization: Sales, CSM, or prior renewals team experience
• Familiarity with systems: Salesforce, CPQ, IronClad, Planhat
• Confidence and ability to navigate customer and partner renewal processes per Wiz rules of engagement

WHAT YOU’LL DO

• Partner with Renewal Managers and Technical Account Managers on renewal and expansion opportunities within your defined book of business
• Lead with curiosity to understand our customers’ complex business problems
• Demonstrate an intimate understanding of Wiz Cloud Security Solutions and their value to our customers in the growth segment
• Demonstrate ability to position and advise to CISO-level executives with industry Point-of-View business insights; Continue to listen, build, and grow executive relationships with customers
• Develop and close business to consistently meet or exceed quarterly sales quotas, in a way that reflects Wiz values
• Align with Wiz partner ecosystem to optimize market opportunity
• Strong understanding of effective sales processes and methodologies, such as MEDDPICC or Command of the Message
• Build effective working relationships with Solutions Engineering, Customer Success, Product, Marketing, Delivery, and Executive teams to ensure strategy alignment and achieve company objectives

WHAT YOU’LL BRING

• Minimum of 2+years of experience in SaaS/Security sales, customer success, or account manager role, selling to SMB/Mid-Enterprise accounts
• Proven track record of effective selling within the specific geographical territory listed, and excel in growing and nurturing a book of business
• Strong pipeline generation skills, including outbound prospecting and lead qualification
• Ability to collaborate with internal teams and contribute to a high-growth sales environment
• A consultative and professional approach to engaging with customers
• Ability to pivot in a meeting vs. sticking to a script
• Understanding of cloud security challenges and the ability to communicate technical concepts

WHAT YOU’LL DO

• Partner with Renewal Managers and Technical Account Managers on renewal and expansion opportunities within your defined book of business
• Lead with curiosity to understand our customers’ complex business problems
• Demonstrate an intimate understanding of Wiz Cloud Security Solutions and their value to our customers in the growth segment
• Demonstrate ability to position and advise to CISO-level executives with industry Point-of-View business insights; Continue to listen, build, and grow executive relationships with customers
• Develop and close business to consistently meet or exceed quarterly sales quotas, in a way that reflects Wiz values
• Align with Wiz partner ecosystem to optimize market opportunity
• Strong understanding of effective sales processes and methodologies, such as MEDDPICC or Command of the Message
• Build effective working relationships with Solutions Engineering, Customer Success, Product, Marketing, Delivery, and Executive teams to ensure strategy alignment and achieve company objectives

WHAT YOU’LL BRING

• Minimum of 2+years of experience in SaaS/Security sales, customer success, or account manager role, selling to SMB/Mid-Enterprise accounts
• Proven track record of effective selling within the specific geographical territory listed, and excel in growing and nurturing a book of business
• Strong pipeline generation skills, including outbound prospecting and lead qualification
• Ability to collaborate with internal teams and contribute to a high-growth sales environment
• A consultative and professional approach to engaging with customers
• Ability to pivot in a meeting vs. sticking to a script
• Understanding of cloud security challenges and the ability to communicate technical concepts

WHAT YOU’LL DO

• Design behavioral baselines for complex cloud environments using diverse signals, and develop high-fidelity detections based on those baselines.
• Expand Wiz's detection engine with novel and high-impact telemetry sources, pushing the boundaries of what can be detected in modern cloud environments.
• Conduct deep technical research into complex cloud services to uncover novel attack vectors.
• Investigate real-world attacks across cloud environments, identity providers (IDPs), and infrastructure-as-a-service (IaaS) platforms.
• Hunt and analyze emerging threats and active campaigns targeting cloud ecosystems.

WHAT YOU’LL BRING

• 6+ years of hands-on experience in security or threat research, with a proven track record of driving investigations to actionable, real-world impact.
• Strong self-motivation and ability to independently drive complex research projects from concept to delivery.
• Clear and effective communicator with excellent collaboration skills, comfortable working across teams and disciplines.

ADVANTAGE

• Experience conducting data-driven research and working with large-scale telemetry.
• Familiarity with cloud infrastructure (AWS, GCP, Azure), Kubernetes, and modern cloud-native architectures.
• Background in incident response, red teaming, or threat hunting.
• Hands-on experience building and shipping security detections as part of a product.
• Proficiency in Python, Go, and query languages (e.g., KQL, SQL).