דרושים Commercial Loan Servicing Representative ב-Wells Fargo ב-United States, Minneapolis

Duties & Responsibilities:

• Research and respond to telephone, fax, or other inquiries and investigations from internal and external customers in a timely manner.
• Prepare and maintain a record of all inquiries andinvestigations.
• Investigate and research more complex data and problems by gathering and analyzing appropriate information.
• Partner with appropriate resources to seek out solutions to problems.
• Research and resolve problems within established department timeframes.
• Perform duties and assignments within established timeframes, ensuring proper follow-up and completion.
• Communicate resolution to the appropriate party in a timely manner.

Required Qualifications:

• 2+ years of Customer Service, Financial Services or Contact Center experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• 2+ years financial services experience
• Call center customer service experience in the financial services industry
• Ability to coordinate completion of multiple tasks and meet aggressive time frames
• Ability to effectively listen and elicit information
• Ability to interact with all levels of an organization
• Ability to prioritize work, meet deadlines, achieve goals, and work under pressure in a dynamic and complex environment
• Ability to provide strong customer service while actively listening and responding in an appropriate manner
• Ability to take initiative and work independently with minimal supervision in a structured environment
• Good PC skills with the aptitude to learn new systems quickly
• Intermediate Microsoft Office (Word, Excel, and Outlook) skills
• Strong data entry and attention to detail skills
• Strong research and documentation skills
• Knowledge and understanding of service level agreement process
• Ability to navigate multiple computer systems, applications, and utilize search tools to find information
• Ability to work effectively in a team environment and across all organizational levels; where flexibility, collaboration, and adaptability are important
• Ability to work in a fast-paced deadline driven environment
• Strong organizational, multi-tasking, and prioritizing skills
• Excellent verbal, written, and interpersonal communication skills
• Solid problem analysis and resolution skills
• Strong analytical skills with high attention to detail and accuracy
• Exposure to Wells Fargo ACH (Automated Clearing House) System
• Accredited ACH Professional (AAP)

Job Expectations:

• Must be able to attend full duration of required training period (Approx. 60 days)
• Must work on-site at the location posted (3-day/week in-office requirement)
• Work Schedule Monday-Friday 8:30am-5pm CT

Pay Range

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

In this role, you will:

• Support internal and external customers with inquiries and complaints regarding loan servicing needs
• Monitor loan system and resolve customer issues, and process complex transactions online
• Perform moderately complex administrative, transactional, operational and customer support tasks
• Act as primary loan servicing contact that involve construction monitoring and disbursements
• Monitor collateral and preparing payoff letters, releasing collateral
• Audit loan systems of record for new loan setups, modifications and data input, and customer research and billing
• Receive direction from supervisors, and escalate non-routine customer concerns to experienced individuals
• Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals
• Interact with internal customers
• Receive direction from leaders
• Exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements

Required Qualification:

• 2+ years of Commercial Loan Servicing experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Basic knowledge and understanding of collateral documentation, perfection, and business entities
• Knowledge and understanding of equipment leasing or automobile title processing
• Ability to work effectively in a team environment
• Excellent verbal, written, and interpersonal communication skills
• Sound attention to detail and accuracy skills
• Customer service focus with experience actively listening, eliciting information, comprehending customer issues/needs, and recommending solutions
• Ability to navigate multiple computer systems, applications, and utilize search tools to find information
• Ability to work in a fast-paced deadline driven environment
• Ability to work independently, proactively, and creatively while exercising sound judgement
• Basic knowledge and understanding of collateral documentation, perfection, and business entities
• Effective organizational, multi-tasking, and prioritizing skills
• Intermediate Microsoft Office skills

Job Expectations:

• Must be able to work on site 5 days a week Monday through Friday
• Ability to work additional hours as needed
• Relocation assistance is not available for this position
• This position is not eligible for Visa Sponsorship

Location:

• 600 South 4th Street, Minneapolis, MN

Pay Range

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

In this role, you will:

• Conduct reviews on Commercial loans for FDPA and Flood Insurance requirements.
• Ensure that Commercial real estate collateral is correctly identified during all pre-close reviews & Standard Flood Hazard Determinations (SFHDs) are on file when a loan is secured by real estate.
• Communicate overall processes & transaction quality, providing feedback to appropriate contacts regarding identified deficiencies or issues.
• Provide support for other initiatives as needed.
• Execute against control framework to ensure rigor of controls as well as servicing activities.
• Work collectively with leaders, team members and stakeholders to set a high standard for regulatory compliance and execution.
• Support the development and execution of a risk control framework.

Required Qualifications:

• 2+ years of Commercial Loan Closing experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Knowledge and understanding of commercial real estate loans & the ability to review and interpret complex commercial loan documents
• Knowledge and understanding of FEMA (Federal Emergency Management Agency)
• Knowledge and understanding of National Flood Insurance Program (NFIP) and Flood Disaster Protection Act (FDPA) compliance and process
• Risk and regulatory compliance experience
• Ability to prioritize work to meet deadlines, and work under pressure in a dynamic and complex environment
• Experience managing a moderately complex pipeline of work from assignment to completion
• Ability to work effectively in a team environment and across all organizational levels; where flexibility, collaboration, and adaptability are important
• Ability to navigate multiple computersystems/applications,and utilize search tools to find information
• Excellent critical thinking and problem-solving skills, as well as the ability to embrace and adapt to change
• Experience with financial services businesses in a regulated environment

Job Expectations:

• Ability to work a hybrid schedule, three (3) days in office and two (2) days remote.
• Willingness to work on-site at posted location (600 S 4th St
  MINNEAPOLIS, MN 55415)
• This position is not eligible for Visa sponsorship

Pay Range

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

In this role, you will:

• Identify ways to improve loan processing within established procedures

• Perform routine administrative, transactional, operational, and customer support tasks

• Enter data, process payments and loan coding changes, monitor, research and correct exception reports, audit the system of record, and process cash management transactions

• Receive direction from supervisors, and escalate non-routine client concerns to experienced individuals

• Interact with internal and external customers to respond to the raised concerns as well as determine appropriate course of action

• Serve as an intermediary between parties to resolve disputed matters, negotiates, and enact settlements accordingly

Required Qualifications:

• 6+ months of Commercial Loan Servicing experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Proficient in commercial loan documentation, with specialized expertise in title-related matters

• Ability to navigate multiple computer systems, applications, and utilize search tools to find information

• Intermediate Microsoft Office skills

• Ability to manage self-paced work environment

• Sound analytical skills with high attention to detail and accuracy

• Excellent verbal, written, and interpersonal communication skills

Job Expectations:

• This position is not eligible for Visa sponsorship

• Candidate must be based out of posted location

• This position offers a full time in office work schedule

• Relocation assistance is not available for this position

• Ability to work additional hours as needed

Posting Locations:

• MINNEAPOLIS, MN

Pay Range

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

In this role, you will:

• Lead a variety of servicing activities for moderately complex commercial products, including coordinating all aspects to ensure customer resolution
• Evaluate and upload data into the systems of record to ensure compliance with all bank policies, procedures, and regulatory requirements
• Coordinate all aspects of resolving open customer service issues; interact with internal and external customers
• Serve as primary liaison and work collaboratively with Sales, Legal, Control and Risk, Technology, and various Operations and company teams as necessary to progress customer-focused needs
• Review and negotiate moderately complex loan servicing transactions, evaluate risks, and devise strategies to mitigate risks and identify procedural modifications
• Serve as an escalation point in the resolution of client issues
• Conduct quality reviews and monitor key performance metrics as related to efficiencies and effective processes
• Identify activities of the team to ensure conformity with established procedures
• Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals
• May lead projects, teams, or serve as a mentor for lower-level staff; may contribute to strategic initiatives
• Independently resolve moderately complex issues and lead team to meet deliverables while leveraging solid understanding of the function, policies, procedures, and compliance requirements

Required Qualifications:

• 4+ years of Commercial Loan Servicing experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Familiar with Loan IQ system of record
• Syndicated credit agreement documentation experience
• Ability to work effectively in a team environment
• Excellent verbal, written, and interpersonal communication skills
• Sound attention to detail and accuracy skills
• Customer service focus with experience actively listening, eliciting information, comprehending customers issues/needs, and recommending solutions
• Ability to navigate multiple computer systems, applications, and utilize search tools to find information
• Ability to work in a fast-paced deadline driven environment
• Ability to work independently, proactively, and creatively while exercising sound judgement
• Effective organizational, multitasking, and prioritizing skills
• Intermediate Microsoft Office skills

Job Expectations:

• Willingness to work on-site at stated location
• This position is not eligible for Visa sponsorship
• This position offers a hybrid work schedule

Posted Location:

• 600 South 4th Street, Minneapolis, Minnesota 55415

Pay Range

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

• 2+ years of Business Relationship Support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Call center customer service experience in the financial services industry
• Strong telephone etiquette skills
• Knowledge and understanding of treasury management products and services
• Excellent customer service experience with previous client contact
• Excellent verbal, written, and interpersonal communication skills
• Ability to work in a fast paced, deadline driven environment
• Proven problem solving and decision-making skills
• Strong organizational, multi-tasking, and prioritizing skills
• Intermediate Microsoft Office, including Excel, Word and Power Point
• Proven ability to partner with internal and external partners to meet the needs of the customer
• Ability to work effectively in a team environment and across all organizational levels; where flexibility, collaboration, and adaptability are important
• Ability to work in a fast-paced deadline driven environment

Job Expectations:

• Position work hours are Monday - Friday 9:00 AM - 6:00 PM
• This position offers a hybrid work schedule
• Specific compliance policies may apply regarding outside activities and/or personalinvesting; affectedemployees will be expected to provide information to the Wells Fargo Personal Account Dealing Team and abide by applicable policy requirements if hired. Information will be shared about expectations during the recruitment process

Location:

• 600 S 4th Street - Minneapolis, MN

Salary Range:

• $21.63 - $28.37 Hourly range

Pay Range

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

It all begins with you.

In this role, you will:

• Review complex credit information of loans for companies and industries
• Provide support to the Commercial Banking Portfolio Management team and more experienced individuals in the credit approval process
• Perform complex credit investigations on companies and industries
• Utilize knowledge and interpretation of procedures to direct less experienced individuals
• Interact with immediate team and Commercial Banking Portfolio Management functional area to review process of companies for providing credits

Required Qualifications:

• 4+ years of financial analysis experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Excellent verbal, written, and interpersonal communication skills
• Good analytical skills with high attention to detail and accuracy
• Residential or commercial loan experience
• Small Business Administration (SBA) 7a and 504 Lending experience
• Knowledge and understanding of Small Business Administration (SBA) Standard Operating Procedures (SOP) and Policies
• Ability to review personal or business financial statements and tax returns (commercial and individual)
• Ability to work in a fast paced deadline driven environment
• Customer service focus with the ability to listen to customer needs and recommend solutions
• Exposure to Wells Fargo AFS (Automated Financial Systems)
• Exposure to Wells Fargo BLAST (Business Lending and Sales Tracking) system
• Knowledge and understanding of loan structuring across broad spectrum of product and loan types

Pay Range

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.