דרושים Head Global Trade Finance Customer Servicing & Implementation ב-Wells Fargo ב-United States, Charlotte

In this role, you will

• Work closely with Risk Owners, Risk Stewards, CIB Surveillance Technology and Surveillance Product Management to enhance and build effective surveillance controls

• Provide subject matter expertise with comprehensive knowledge of business and functional area

• Review daily alerts related to Equities Trade Surveillance

• Manage key relationships with Business Heads, Desk Heads, Compliance, Chief Operating Office(COO) and CIB Control for Equities

• Represent Trade Surveillance on various governance forums

• Actively participate in risk assessments and parameters setting activities

• Mentor an offshore team supporting the first pass review of trade surveillance alerts

Required Qualifications:

• 5+ years of Risk Management or Control Management experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Experience operating rule-based and risk-based Surveillance tools

• Experience with Trading

• Excellent communication skills (verbal, written and interpersonal); ability to concisely articulate complex concepts in a clear manner

• Strong analytical skills with high attention to detail and accuracy

• Professionalism, adaptability, and strong collaboration skills

• Ability to translate technical language into plain business language, and to translate business requirements into technology initiatives

• Demonstrated capability to confidently raise issues, escalate early, and engage in constructive credible challenge independently

Job Expectations:

• This position offers a hybrid work schedule

550 S. Tryon St. Charlotte, NC

This position is not eligible for Visa Sponsorship

Job posting may come down early due to volume of applicants

Pay Range

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

• Today’s Real Estate segment reporting is done manually by rolling up information at the building level to create a P&L for each segment. It does not cleanly align to the various ways lines of business want to see the data. Determine how to organize and segment general ledger lines in a way that enables us to use FAST (internal Wells Fargo financial forecasting system) to report actual vs. budget and actual vs. forecast results at the segment level to business groups and enterprise functions

• Modify the financial hierarchy structure in FAST to create the segments by establishing new organization units and roll-up points. Map accounting units to the new organizational units and address any indirect allocation driver changes if there are any expenses that are not pushed out through direct expense occupancy allocations

• Partner with accounting to Implement general ledger changes required to support 3rd party outsourced activity. Establish reporting and tracking of financial information from 3rd parties such as number of employees, cost of activities performed by them, service level agreements for financial requirements, and ensure it aligns to what was agreed upon contractually

• Define requirements for segmentation of Real Estate financial reporting and integration of third-party data
• Implement changes in the financial hierarchy
• Create new Real Estate P&L reporting by segment
• Develop concise executive presentations and interact with business and finance teams in those segments to explain variances to budget and forecast
• Streamline and automate processes to reduce delivery time and improve controls
• Creatively solve problems and find ways to move forward when the path is not clear or obstacles emerge
• Collaborate with cross-functional groups (Accounting, Technology, Data Management, Corporate Finance) to achieve outcomes

• 5+ years of Finance experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

• 5+ years hands-on experience in Corporate Real EstateFinance
• 5+ years hands-on lease accounting experience - conversion from cash to P&L basis, long-term forecasting linked to critical assumptions and drivers, deep knowledge of the property construction, management, and lease administration process, understanding of specialized accounting treatment for rent smoothing, and other items required to correctly model cash flows in each of these areas
• 5+ years experience modeling balance sheet and income statements in the Real Estate space, including cash flow projections for capitalized assets over their depreciable life consistent with accounting rules. Experience building assumption-based scenario analysis to project a range of outcomes and to communicate the implications in a simple way to executive leadership.

• Strong collaborator, communicator, organizer and leader adept at defining requirements and outcomes, obtaining buy-in from executive leaders, guiding cross-functional resources to achieve desired outcomes, and providing regular status reports to stakeholders to socialize progress
• Expert problem solver with proven track record of driving results on tight timelines - create accountability for delivery of outcomes, apply critical thinking to resolve blockers and optimize execution, guide team through ambiguity and create clarity if it does not exist so that project goals are understood and remain aligned to desired outcomes
• Prior experience consulting, influencing, and partnering with senior business leaders
• Ability to exercise independent judgment and work within a team to identify/resolve problems
• Proven track record of driving transformation initiatives and automating processes in a disciplined and controlled manner and complying with change management principles

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

Job Description Summary

Wells Fargo recently outsourced most of the Corporate Real Estate functions. The Corporate Real Estate Finance Team needs to re-build major components of the finance process to support the transformation and integrate information from third parties as we migrate to a principal model with external Real Estate Management firms.

This is a business aligned finance role that will define requirements and implement a new forecast process that tracks actuals, budget, and forecast at the right level of granularity to support business decisions. It will require implementation of a new cash flow tool to convert capitalized expenses from cash basis to P&L across the full depreciable life of assets, and a forecasting tool to enable efficient multi-year P&L scenario analysis.

About this role:

• This position will lead the effort to build an integrated financial reporting, forecasting, and budgeting process for the Corporate Real Estate Finance team. It will require collaboration and integrated planning with line of business partners, technology, and other groups who consume real-estate space, make decisions that impact direct expense in the Properties Portfolio and receive occupancy allocations. Outcomes must include streamlined processes, new tools that provide scenario analysis capabilities for long-term capital planning, explicit measurement of fixed asset balances on the balance sheet over time, and cost of funds projections so that business groups and enterprise functions understand how their decisions impact the Properties Portfolio direct expense and future occupancy allocations.

• Move beyond the current forecasting methodology which rolls forward historical trends in general ledger lines to project future performance. Incorporate metrics and data from underlying operational systems into a model tied more closely to the drivers of activity and cost. Include planned future actions gained through active participation in the long-term capital planning process, the branch network strategy, the overall Real Estate strategy for office renovation in core markets, and data center strategy driven by Tech. Leverage all the known insight to assess the impact to op-ex and cap-ex as delivery of projects changes over time and as inflationary pressures impact property management costs.

In this role, you will:

• Define requirements for integrated financial reporting, forecasting, budgeting, and occupancy allocation in the Real Estate portfolio
• Implement new processes and tools to support monthly forecast revisions, explanation of variances, and development of annual budgets
• Establish process and implement tools to enable more efficient long-term capital planning, supported with scenario analysis
• Model balance sheet and income statement impact of fixed asset depreciation over the life of the assets
• Develop concise executive presentations and interact with executives to influence Real Estate decisions
• Streamline and automate financial analysis and reporting of Real Estate Portfolio expense to reduce delivery time and improve controls
• Creatively solve problems and find ways to move forward when the path is not clear or obstacles emerge
• Collaborate with cross-functional groups (Corporate Real Estate, Technology, Data Management, Corporate Finance) to achieve outcomes
• Synthesize complex information and deliver insights to senior leaders

Required Qualifications:

• 7+ years of Finance experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications

• 7+ years hands-on experience in Corporate Real EstateFinance
• 7+ years hands-on lease accounting experience - conversion from cash to P&L basis, long-term forecasting linked to critical assumptions and drivers, deep knowledge of the property construction, management, and lease administration process, understanding of specialized accounting treatment for rent smoothing, and other items required to correctly model cash flows in each of these areas
• 7+ years experience modeling balance sheet and income statements in the Real Estate space, including cash flow projections for capitalized assets over their depreciable life consistent with accounting rules. Experience building assumption-based scenario analysis to project a range of outcomes and to communicate the implications in a simple way to executive leadership.

• Strong collaborator, communicator, organizer and leader adept at defining requirements and outcomes, obtaining buy-in from executive leaders, guiding cross-functional resources to achieve desired outcomes, and providing regular status reports to stakeholders to socialize progress
• Expert problem solver with proven track record of driving results on tight timelines - create accountability for delivery of outcomes, apply critical thinking to resolve blockers and optimize execution, guide team through ambiguity and create clarity if it does not exist so that project goals are understood and remain aligned to desired outcomes
• Prior experience consulting, influencing, and partnering with senior business leaders

Job Expectations:

Specific compliance policies may apply regarding outside activities and/or personalinvesting; affectedemployees will be expected to provide information to the Wells Fargo Personal Account Dealing Team and abide by applicable policy requirements if hired. Information will be shared about expectations during the recruitment process

Pay Range

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

• The Real Estate Occupancy Allocation process is done at a building level today. It is complex, inefficient, and manual components are prone to error. We do not need this level of granularity to support management decisions or strategic planning of the business groups or enterprise functions in Wells Fargo. In this role, the candidate will lead the process to simplify and up-level the allocation process while determining what information is required at a more granular level to support operating actions (such as paying Real Estate taxes or lease expenses to landlords).

• Interview receivers of occupancy allocations to understand how the expense impacts decisions they make
• Collaborate with Corporate Properties Administration team to determine how components of the Real Estate portfolio are managed by them and third parties
• Create a plan to simplify the occupancy allocation process, up-leveling allocations where possible and maintaining details where required to manage the portfolio and pay bills
• Streamline and automate processes to reduce delivery time, eliminate manual work, and improve controls
• Develop concise executive presentations to share what is driving changes in allocations with receiving groups well in advance of implementation
• Creatively solve problems and find ways to move forward when the path is not clear or obstacles emerge
• Collaborate with cross-functional groups (Corporate Properties, Business Groups/Enterprise Functions, Corporate Finance, Third Party Real Estate Management Firms) to achieve outcomes
• Ensure allocations to affiliates comply with Reg W

• 5+ years of Finance and Accounting experience in a corporate Real Estate environment, demonstrated through actual work experience

• 5+ years hands-on experience in Corporate Real EstateFinance
• 5+ years hands-on lease accounting experience - conversion from cash to P&L basis, long-term forecasting linked to critical assumptions and drivers, deep knowledge of the property construction, management, and lease administration process, understanding of specialized accounting treatment for rent smoothing, and other items required to correctly model cash flows in each of these areas
• 5+ years experience modeling balance sheet and income statements in the Real Estate space, including cash flow projections for capitalized assets over their depreciable life consistent with accounting rules. Experience building assumption-based scenario analysis to project a range of outcomes and to communicate the implications in a simple way to executive leadership.

• Strong collaborator, communicator, organizer and leader adept at defining requirements and outcomes, obtaining buy-in from executive leaders, guiding cross-functional resources to achieve desired outcomes, and providing regular status reports to stakeholders to socialize progress
• Expert problem solver with proven track record of driving results on tight timelines - create accountability for delivery of outcomes, apply critical thinking to resolve blockers and optimize execution, guide team through ambiguity and create clarity if it does not exist so that project goals are understood and remain aligned to desired outcomes
• Prior experience consulting, influencing, and partnering with senior business leaders
• Ability to exercise independent judgment and work within a team to identify/resolve problems
• Proven track record of driving transformation initiatives and automating processes in a disciplined and controlled manner and complying with change management principles

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

In this role, you will:

• Support customers and ways to improve inquiries or issues from customers with empathy regarding financial products and services through a variety of channels such as phone, text, chat, video chat and other lines of communication in a fast-paced, high-volume environment

• Interact with customer service team and perform moderately complex customer support tasks

• Manage risk by following all policies and procedures and staying abreast of changes to them

• Advocate for digital services such as online delivery of statements and other documents, eSign paperwork, and any other digital opportunities, as needed

• Receive direction from customer service supervisor and escalate non-routine questions

Required Qualifications:

• 2+ years of Customer Service, Financial Services or Contact Center experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

• Successfully completed the Financial Industry Regulatory Authority (FINRA) Securities Industry Essentials (SIE) exam

Desired Qualifications:

• Military experience researching and assessing questions, process, and procedures to make recommendations on solutions.

• Military experience with tracking information in multiple computer systems with high level of accuracy.

• Military experience resolving complex issues via written or verbal communication, including but not limited to, supply action requests, updating personnel records, answering benefit or pay questions, resolving errors, researching questions and other needs as requested by customers.

Job Expectations:

• Must be able to attend full duration of required training period.

• This position is not eligible for Visa sponsorship.

• Ability to work additional hours as needed.

• Schedule may be eligible for a shift differential under the terms of the shift differential policy.

• Must work on-site at the location

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

In this role, you will:

• Lead a variety of servicing activities for moderately complex commercial products, including coordinating all aspects to ensure customer resolution.
• Evaluate and upload data into the systems of record to ensure compliance with all bank policies, procedures, and regulatory requirements.
• Coordinate all aspects of resolving open customer service issues; interact with internal and external customers.
• Serve as primary liaison and work collaboratively with Sales, Legal, Control and Risk, Technology, and various Operations and company teams as necessary to progress customer-focused needs.
• Review and negotiate moderately complex loan servicing transactions, evaluate risks, and devise strategies to mitigate risks and identify procedural modifications.
• Serve as an escalation point in the resolution of client issues.
• Conduct quality reviews and monitor key performance metrics as related to efficiencies and effective processes.
• Identify activities of the team to ensure conformity with established procedures.
• Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals.
• May lead projects, teams, or serve as a mentor for lower-level staff, may contribute to strategic initiatives.
• Independently resolve moderately complex issues and lead team to meet deliverables while leveraging solid understanding of the function, policies, procedures, and compliance requirements.

Required Qualifications:

• 4+ years of Commercial Loan Servicing experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.

Desired Qualifications:

• Loan IQ Commercial loan processing experience highly desired.
• Exposure to and/or experience inSyndication/Participation,trades, and foreign loan originations.
• Knowledge of loan documentation; construction loan budget monitoring experience; and title work experience.
• Exposure to and/or experience in fund finance deals and deals administration.
• Ability to prioritize work, meet deadlines, achieve goals, and work under pressure in a dynamic and complex environment.
• Excellent verbal, written, and interpersonal communication skills.
• Ability to effectively resolve problems and conflicts at the immediate and root-cause levels.
• Ability to work effectively, as well as independently, in a team environment.
• Ability to work in a fast-paced deadline driven environment.
• Sound critical thinking and problem-solving skills, as well as the ability to embrace and adapt to change.
• Good business communications skills and be recognized as someone who delivers extraordinary and superior customer service.

Posting Location:

• 1525 W WT Harris Blvd, Charlotte, NC
• Hybrid work schedule three (3) days in office and two (2) days remote.

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

In this role, you will:

• Lead the setup and configuration of trade finance products for new and existing clients.
• Coordinate with Product, Legal, and Compliance teams to align implementations with regulatory mandates and internal policies.
• Resolve client inquiries and transaction issues in collaboration with operations, product, technology, digital teams and servicing teams.
• Monitor and remediate operational discrepancies, including sanctions disposition and transaction reconciliation
• Participate in risk and control assessments, quality assurance reviews and control testing for trade operations
• Define policies and procedures to comply with the United States and foreign compliance procedures
• Participate in the implementation of long-term strategies, policies and technological advancements in support of international operations functions
• Risk & Compliance Oversight- Support health check reviews, Controls monitoring and validation readiness for regulatory audits and internal assessments
• Monitor workflows and productivity to ensure service level agreements for delivery and quality are met or exceeded
• Collaborate with managers to monitor issues and to ensure quality and efficiency in the Trade Services functional area
• Manage allocation of people and financial resources for Trade Services
• Develop and guide a culture of talent development to meet business objectives and strategy
• Manage key customers and interactions with Global Receivables and Trade Finance, CB and CIB LOB's
• Manage a team of customer services andimplementation/middleoffice team members
• Responsible for people and talent management and development
• Lead digital and transformation project along with process, procedure and change management
• Manage and maintain risk management discipline, compliance and control automation efforts
• Liaison and support Global Trade Finance & Operations team across US, APAC and EMEA

Required Qualifications:

• 6+ years of Trade Services experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• 3+ years of management or leadership experience

Desired Qualifications:

• Experience in customer servicing, onboarding, and operational support within commercial banking or trade finance.
• Solid product and domain knowledge of import/export letters of credit, standby guarantees, documentary collections, open account solutions and payments
• Familiarity with AML, sanctions, and compliance frameworks.
• Strong knowledge of trade finance instruments and ICC rules (UCP 600, ISBP, URC522, ISP98)
• Proficiency in trade finance systems, Loan accounting, digital channels, contact center and CRM and Case management tools
• Excellent communication and internal/external stakeholder management skills
• Proficient in executive communication, PowerPoint presentations, data analysis and reporting
• Change agent and with transformation and business re-engineering experience

Job Expectations:

• Willingness to work on-site at the stated location on the job opening

• Ability to work a hybrid work schedule – 3 days in office / 2 days remote

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.