דרושים Senior Operations Processor ב-Wells Fargo ב-United States, Chandler

In this role, you will:

• Support fraud and claims functional area by proactively identifying opportunities to improve customer experience and offer ideas to mitigate risks through effective authentication of customers in order to prevent fraudulent activity.
• Perform moderately complex customer support tasks by utilizing solid communication, verbal and written, skills to establish rapport with customer and to deescalate difficult, as well as sensitive information as a part of resolving a claim
• Receive direction from managers and escalate non-routine questions
• Oversee multiple claim types, and take appropriate action to decision the case using multiple systems and applications
• Interact with colleagues on required information as well as external and internal customers through inbound or outbound calling

Required Qualifications, US:

• 1+ years of Customer Service experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Experience providing strong customer service while listening, eliciting information efficiently, comprehending, and resolving customer issues.
• Ability to work effectively in structured but flexible, adaptable and changing work environment.
• Bilingual speaking proficiency in Spanish/English
• Ability to follow policies, procedures, and regulations.
• Strong analytical skills with attention to detail and accuracy
• Basic Microsoft Office (Outlook, Word and Excel) skills
• Call Center experience
• Ability to navigate multiple computer systems, applications, and utilize search tools to find information.
• Ability to make timely and independent judgment decisions while working in a fast-paced, high demand and results driven work environment.
• Financial services experience
• Ability to manage to production goals, deadlines, and various metrics.
• Knowledge and understanding of financial crime, fraud, or risk management.

Job Expectations:

• Flexible to work any hours during hours of operation, which are: Chandler – Monday – Friday, 7 am – 9 pm, (AZ Time)
• Your assigned schedule is subject to change based on business needs and will fall within these hours of operation. Schedules are dynamic and will change based on business need as determined by customer volume; customers are the primary focus of everything we do.
• Training will be for seven weeks, Monday – Friday, 8:30 am – 5:30 pm
• Work Schedule: your initial schedule after training will be presented to you at time of offer.
• This role may be eligible for a hybrid work-from-home schedule following a minimum of 60 days of active employment.

• Employees who demonstrate certified proficiency in Spanish will receive an additional 5% differential applied to their base salary.

• This position is not eligible for Visa sponsorship

Job Location:

• Chandler, AZ – 2850 S. Price Rd

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

About this role:

Apply today for opportunities in the following areas:

• Reinstatements
• Legal Letters
• Repossession Operations
• Vendor Support Invoicing
• Impounds
• Aftermarket/Letter of Guarantee/Specialty Operation Support
• Loss Recovery
• Payment Operations
• Bankruptcy Operations
• Titles

In this role, you will:

• Support Loan Servicing functional area or processes
• Identify opportunities to improve various areas within Loan Servicing and recommend solutions
• Review, research, analyze, calculate, and complete processes that are moderately complex in nature
• Perform moderately complex administrative, transactional, operational, or customer support tasks
• Review, research, process, and respond to written and phone inquiries of moderate to high complexity from customers, title companies, vendors, and internal personnel pertaining to loans and various areas within Loan Servicing
• Receive direction from Loan Servicing Associate Managers and/or Managers
• Escalate non-routine questions to experienced individuals
• Use relevant information and independent judgment to review and complete processes while ensuring compliance with all federal, state, client, and company policies, procedures, and regulations
• Interact and communicate with agencies, insurers, mid-level management, staff, and cross business units, as well as internal or external customers
• Provide guidance to less experienced peers

Required Qualifications:

• 2+ years of Loan Servicing experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Experience within auto financial operations and/or automotive industry
• Experience executing in a fast paced, high demand, production environment while balancing multiple priorities
• Ability to multi-task to meet deadlines/service level agreements (SLAs), achieve goals, and work under pressure in a dynamic and complex environment
• Ability to negotiate, influence, collaborate, and facilitate issue resolution with both internal and external parties
• Excellent analytical skills with high attention to detail and accuracy
• Ability to navigate multiple computer systems, applications, and utilize search tools to find information
• Customer Service focus with the ability to listen to customer needs and recommend solutions

Job Expectations:

• Attend paid training period for 4 weeks - Monday – Friday, 8 am – 5 pm
• Flexible to work any hours within6 am – 7 pm
• Hours may adjust bi-annually, based on Daylight Savings Time
• Work on-site at the location posted
• This position does not offer relocation assistance
• This position is not eligible for Visa sponsorship

Job Location:

• 2501 S Price Road – Chandler, Arizona 85286

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

In this role, you will:

• Design, maintain, and automate cryptographic infrastructure to support secure data protection
• Lead and support incident response efforts, especially for complex or high-impact events
• Automate manual tasks using scripting languages and modern tooling
• Collaborate with teams to implement secure configurations and encryption best practices
• Contributes to the design and deployment of cryptographic solutions, including integration with CTM and Vormetric
• Work with vendors to understand product roadmaps and advocate for enhancements
• Partner with engineering teams to identify and remediate vulnerabilities
• Document and support cryptographic solutions and provide guidance on issue resolution

Required Qualifications:

• 4+ years of Information Security Engineering experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• 3+ years of Unix/Linux Systems Administration experience with in-depth knowledge of troubleshooting, OS hardening and OS tuning
• 2+ years of experience with encryption or tokenization technologies
• 2+ years of experience performing builds, administration and/or support of hardware security modules or security appliance devices

Desired Qualifications:

• 2+ years of experience with scripting/automation using tools such as: Bash, PowerShell, Python, Ansible, VBScript, or JavaScript, UI path, etc.
• Experience with encryption technologies, whether direct or through support of OS/app teams using them
• Familiarity with CTM, Vormetric, or similar platforms is a plus
• Ability to automate tasks using scripting (e.g., Python, PowerShell)
• Solid understanding of core security principles and risk mitigation
• Strong communication and collaboration skills across technical and business teams
• Intermediate or higher knowledge of cryptographic protocols & algorithms
• Knowledge and understanding of implementing infrastructure upgrades, security patches, version upgrades for systems, appliances, and HSMs
• Experience with Agile Scrum or Kanban methodologies
• Proven experience with change and incident management practices in medium to large enterprise environments
• Intermediate to advanced skills with M365/MS Office: PowerPoint, Excel, Word, Outlook, MS Teams, MS SharePoint Online
• Experience with and the ability to thrive in a complex and fast-paced technology and/or information security organization, within a large enterprise environment
• Experience with application support in Linux and Windows server environments
• Experience performing technical product assessments, including development of implementation plans, in a large enterprise
• Experience mentoring/guiding less experienced staff
• Advanced critical thinking, problem solving and technical troubleshooting abilities
• Security certifications such as Certified Information Systems Security Professional (CISSP), Global Information Assurance Certification (GIAC), or equivalent
• Cloud certifications such as AZ-900, MS-900, or equivalent/higher
• Strong verbal, written, and interpersonal communication skills

Job Expectations:

• Ability to work on call/off-hours as assigned per the Team on-call rotation
• Ability to travel up to 10% of the time
• This role offers a hybrid in-office work schedule
• This position is not eligible for Visa sponsorship or transfer of sponsorship

Pay Range

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

In this role, you will:

• Lead or participate in high level technical concepts spanning technology and business
• Develop specifications for complex infrastructure systems, design and test solutions
• Drive solutions to Automate tasks
• Review and analyze solutions for cloud security, OCP, Kubernetes
• Design complex system upgrades
• Resolve troublesome trends as they develop
• Develop a long term plan designed to resolve problems and prevent them from recurring
• Direct the daily risk and control flow of operations, focusing on policies, procedures and work standards to ensure success
• Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals
• Analyzes performance statistics and determines hardware and communication tools needed to support projected transaction volumes, response time and system availability targets.
• Assures quality, security and compliance requirements are met for supported area and oversees updating and testing of the business continuation plan. Assigns project tasks and provides direction and guidance to less experienced staff.

Required Qualifications:

• 5+ years of Engineering experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• 5+ years of Cloud experience
• 5+ years of Perl or Shell experience
• 5+ Years of Tomcat and Apache Administration experience
• 5+ Years of Agile experience
• 5+ Years of Unix Administration experience

Desired Qualifications:

• Knowledge and understanding of technology middleware: performance tuning and analyze bottlenecks
• Knowledge and understanding of technology monitoring: applications to ensure 24x7 uptime
• Knowledge and understanding of technology production support: highly available critical application
• Knowledge and understanding of technology support: logically analyzing, diagnosing, and solving technology problems (network, application, or field hardware)
• Knowledge and understanding of technology server: file encryption technology, encryption key management and information security policies
• Deep understanding of java applications including how to read a thread dump and use of java flight recorder
• Ability to quickly script for new alarms and execute according to company approved alerting tools

Job Expectations:

• Support will involve production support, software upgrades, application installations etc. This individual will also be part of the 24x7 on-call/pager support.

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

Pay Range

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

In this role, you will:

• Lead the design and implementation of web-based content filtering solutions to reduce enterprise data loss risk.
• Develop and execute a strategic roadmap for scalable and effective web security controls.
• Analyze telemetry and event data from enterprise security platforms to identify risk trends and recommend mitigation strategies.
• Engineer, document, and maintain complex security solutions with a focus on web-based data protection.
• Apply deep knowledge of security best practices to implement controls across availability, integrity, confidentiality, risk management, threat detection, incident response, and business continuity.
• Collaborate with cross-functional teams and influence stakeholders at all levels.

Required Qualifications:

• 4+years of Information Security Engineering experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• 3+ years of hands-on experience with at least one data loss channel (e.g., Web, Email, Cloud/SaaS).

Desired Qualifications:

• Experience with enterprise-grade web security and filtering technologies (e.g., secure web gateways, cloud access security brokers).
• 2+ years of Splunk or other SIEM enterprise grade filtering solution
• 2+ years of web content/web proxy content filtering experience
• Experience administering endpoint detection and response (EDR) or endpoint protection platforms.
• Familiarity with cloud-based security controls and SaaS application protection.
• Experience evaluating and implementing data protection controls.
• Proficiency with SIEM platforms and the ability to generate actionable insights from security telemetry.
• Strong scripting or query skills (e.g., RegEx, Python, PowerShell) to support automation and data analysis.

Job Expectations:

• On-call rotation per the duties of the team
• Ability to work onsite in the office in a hybrid model.
• This position is not eligible for Visa Sponsorship

Locations:

• Chandler, AZ
• Charlotte, NC

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

In this role, you will:

• Lead moderately complex initiatives and deliverables within the software engineering domain focused on quality.

• Design and develop reusable software components and automation frameworks to support quality engineering efforts.

• Build systems to track developer productivity and quality metrics (e.g., DORA metrics, code commits, defect rates).

• Leverage AI/ML models to identify and track application vulnerabilities and support automated remediation.

• Develop solutions for automated NFR and other quality assessment and evidencing using LLMs.

• Integrate engineering solutions into CI/CD pipelines and collaborate with cross-functional teams.

• Stay current with industry trends and organizational standards in software engineering and quality practices.

Required Qualifications:

• 4+ years of Software Engineering experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.

• 3+ years of strong programming experience in frontend (JS based) or backend (Java, Python, or C#).

• 2+ years of experience with databases such as SQL Server, Oracle, or MongoDB.

• 2+ years of experience with CI/CD tools like Jenkins, GitHub Actions, Azure DevOps.

Desired Qualifications:

• Experience with cloud platforms (e.g., Azure, AWS, GCP) and containerization technologies (e.g., Docker, Kubernetes).

• Experience with LLMs or generative AI technologies in enterprise applications.

• Familiarity with developer productivity metrics and tools.

• Experience working in SCRUM or other Agile methodologies.

• Excellent communication and collaboration skills.

• Ability to work in a fast-paced, dynamic environment.

Job Expectations:

• This position is not eligible for Visa sponsorship.

• This position offers a hybrid work schedule.

• Relocation assistance is not available for this position.

Pay Range

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.