דרושים Lead Loan Servicing Representative ב-Wells Fargo ב-United States, Chandler

About this role:

Apply today for opportunities in the following areas:

• Reinstatements
• Legal Letters
• Repossession Operations
• Vendor Support Invoicing
• Impounds
• Aftermarket/Letter of Guarantee/Specialty Operation Support SM
• Loss Recovery
• Payment Operations
• Bankruptcy Operations
• Titles

In this role, you will:

• Support Loan Servicing functional area or processes
• Identify opportunities to improve various areas within Loan Servicing and recommend solutions
• Review, research, analyze, calculate, and complete processes that are moderately complex in nature
• Perform moderately complex administrative, transactional, operational, or customer support tasks
• Review, research, process, and respond to written and phone inquiries of moderate to high complexity from customers, title companies, vendors, and internal personnel pertaining to loans and various areas within Loan Servicing
• Receive direction from Loan Servicing Associate Managers and/or Managers
• Escalate non-routine questions to experienced individuals
• Use relevant information and independent judgment to review and complete processes while ensuring compliance with all federal, state, client, and company policies, procedures, and regulations
• Interact and communicate with agencies, insurers, mid-level management, staff, and cross business units, as well as internal or external customers
• Provide guidance to less experienced peers

Required Qualifications:

• 6+ years of Loan Servicing experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Experience within auto financial operations and/or automotive industry
• Experience with coaching, mentoring and training
• Experience executing in a fast paced, high demand, production environment while balancing multiple priorities
• Ability to multi-task to meet deadlines/service level agreements (SLAs), achieve goals, and work under pressure in a dynamic and complex environment
• Ability to negotiate, influence, collaborate, and facilitate issue resolution with both internal and external parties
• Excellent analytical skills with high attention to detail and accuracy

• Ability to navigate multiple computer systems, applications, and utilize search tools to find information

Job Expectations:

• Attend paid training period for 4 weeks - Monday – Friday, 8 am – 5 pm
• Flexible to work any hours between 6 am – 7 pm depending on location
• Work on-site at the location posted
• Hybrid based position
• This position does not offer relocation assistance
• This position is not eligible for Visa sponsorship

Job Location:

• 2501 S Price Road – Chandler, Arizona 85286

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

About this role:

Apply today for opportunities in the following areas:

• Reinstatements
• Legal Letters
• Repossession Operations
• Vendor Support Invoicing
• Impounds
• Aftermarket/Letter of Guarantee/Specialty Operation Support
• Loss Recovery
• Payment Operations
• Bankruptcy Operations
• Titles

In this role, you will:

• Support Loan Servicing functional area or processes
• Identify opportunities to improve various areas within Loan Servicing and recommend solutions
• Review, research, analyze, calculate, and complete processes that are moderately complex in nature
• Perform moderately complex administrative, transactional, operational, or customer support tasks
• Review, research, process, and respond to written and phone inquiries of moderate to high complexity from customers, title companies, vendors, and internal personnel pertaining to loans and various areas within Loan Servicing
• Receive direction from Loan Servicing Associate Managers and/or Managers
• Escalate non-routine questions to experienced individuals
• Use relevant information and independent judgment to review and complete processes while ensuring compliance with all federal, state, client, and company policies, procedures, and regulations
• Interact and communicate with agencies, insurers, mid-level management, staff, and cross business units, as well as internal or external customers
• Provide guidance to less experienced peers

Required Qualifications:

• 2+ years of Loan Servicing experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Experience within auto financial operations and/or automotive industry
• Experience executing in a fast paced, high demand, production environment while balancing multiple priorities
• Ability to multi-task to meet deadlines/service level agreements (SLAs), achieve goals, and work under pressure in a dynamic and complex environment
• Ability to negotiate, influence, collaborate, and facilitate issue resolution with both internal and external parties
• Excellent analytical skills with high attention to detail and accuracy
• Ability to navigate multiple computer systems, applications, and utilize search tools to find information
• Customer Service focus with the ability to listen to customer needs and recommend solutions

Job Expectations:

• Attend paid training period for 4 weeks - Monday – Friday, 8 am – 5 pm
• Flexible to work any hours within6 am – 7 pm
• Hours may adjust bi-annually, based on Daylight Savings Time
• Work on-site at the location posted
• This position does not offer relocation assistance
• This position is not eligible for Visa sponsorship

Job Location:

• 2501 S Price Road – Chandler, Arizona 85286

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

In this role, you will:

• Develop on the ServiceNow platform utilizing configuration and scripting on ServiceNow’s HR Service Delivery application
• Collaborate with other lead engineers and architects on defining coding standards, processes, tooling and frameworks required for the delivery of features in the sprint or product backlog
• Design, code, configure, unit test, maintain, and document software deliverables using agreed upon standards and tools
• Ensure that solutions delivered by self or team members are secure and scalable, comply with defined standards and best practices
• Ensure product backlog has appropriate technical stories and participates in their prioritization
• Responsible for application solution quality from design and implementation to deploy and run
• Responsible for communication and collaboration with key stakeholders in the delivery of features
• Maintain depth of technical understanding of third party/cloud solutions
• Evaluate technical impacts from and coordinates implementation of new product releases
• Participate in sizing and estimation activities within the agile team
• Communicate daily with the Scrum Master or Technical Product Owner and the Agile team on progress made, planned progress for the coming day, and reports any impediments/blockers
• Participate in code reviews and sprint retrospectives; ensuring their ideas for team continuous improvement are communicated so that the overall process and team can improve sprint by sprint and readily receives feedback for self-improvement
• Responsible for ensuring the quality of existing and new features through both manual and automated testing and use of continuous Integration techniques
• Collaborate with business analysts to confirm understanding of business requirements relating to features to be delivered and to help business analysts define requirements that can be delivered from a technical perspective
• Collaborate with User Experience (UX) designers to ensure designs produced can be translated efficiently into working solutions for feature delivery
• Educate and provide guidance to less-experienced staff

Required Qualifications:

• 5+ years of Software Engineering experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• 5+ years of ServiceNow experience in building, implementing, and maintaining platform technologies, workflows and integrations
• 2+ years of JavaScript development experience
• 2+ years of RESTful or SOAP web services
• 2+ years of Agile experience

Desired Qualifications:

• 2+ years educating/mentoring of less-experienced staff experience
• 2+ years of HR systems experience (i.e. Workday, PeopleSoft, Oracle, SAP)
• ServiceNow HR Service Delivery application experience
• ServiceNow certifications CSA & CAD
• Custom application development within ServiceNow
• Advanced oral, written and presentation communications including the ability to present technical information in a way that non-technical audiences will understand
• Advanced problem solving and technical troubleshooting capabilities
• Strong analytical skills and ability to solve complex technical problems

Job Expectations:

• This position is not eligible for Visa sponsorship
• This position offers a hybrid work schedule
• Must be able to work on-site at any of the listed locations
• Relocation assistance is not available for this position

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

In this role, you will:

• Drive design, deployment and automation strategies for encryption, tokenization and key management products and services including Hardware Security Modules, security appliances and security applications deploying in physical, virtual, and containerized environments.
• Provide technical guidance and oversight to teams and team members responsible for product delivery and operational maintenance.
• Develop and maintain documentation including design and build guides, deployment strategies, automation guides and operational processes.
• Participate in research, analysis and evaluation of new cryptographic products and services.
• Participate in Proof of Concept (POC) testing and demonstrations for new cryptographic products and services.
• Support company driven audits, gather evidence of compliance to company policies, and drive product enhancements, when needed, to remediate findings.
• Conduct technical investigation of incidents to identify causes and recommend future mitigation strategies.
• Collaborate across Wells Fargo teams, including compliance, security architecture and security evaluation teams to ensure cryptographic products are compliant to company policies.
• Work with vendors to understand the technology vendor's roadmap, help to influence that roadmap, and ensure requests for technology/product enhancements are meeting the needs of Wells Fargo.
• Work with partner engineering teams on identification and remediation of security vulnerabilities and may also conduct risk assessments of infrastructure to ensure compliance with corporate security policies and adherence to best practices.
• Support incident response, root cause analysis and corrective action activities.
• Oversee team of engineers and influence design/architecture decisions regarding encryption infrastructure to support our line of business customers.
• Ensure design decisions consider blast radius and business resiliency requirements to reduce / eliminate impact during service changes or DDOS type events, among others.
• This role is not eligible for Visa sponsorship or transfer.
• Remote work is not available for this position.

Required Qualifications:

• 4+ years of Information Security Engineering experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.
• 4+ years of intermediate to advanced level experience with scripting/automation using tools such as: Bash, PowerShell, Python, Ansible, VBScript, or JavaScript, UI path, etc.
• 4+ years of Linux and Windows server experience.
• 3+ years of experience with encryption or tokenization and key management technologies.
• 3+ years of experience performing builds, administration and/or support of hardware security modules or security appliance devices.
• 3 + years of Advanced Knowledge of Cryptographic protocols & algorithms.
• 3+ Years of Understanding of (format preserving encryption) FPE, tokenization and TDE (transparent data encryption) etc.
• 3 + years of Subject Matter Expert experience designing solutions using Hardware Security Modules (HSMs) or security appliance devices

Desired Qualifications:

• Experience with DevOps and CI/CD automated build and deployment processes.
• Advanced scripting skills specifically around log rotation, data collection, error collection and alerting.
• Experience designing, developing, and implementing synthetic transactions for the monitoring of applications and/or infrastructure.
• Experience with Puppet/Chef/Ansible or similar automation tools.
• Experience with Agile Scrum or Kanban methodologies.
• Public cloud engineering or support experience.
• Application development experience.
• Experience with application support in Linux and Windows server environments.
• Experience performing technical product assessments, including development of implementation plans, in a large enterprise.
• Experience mentoring/guiding less experienced staff.
• Strong analytical skills with high attention to detail and accuracy.
• Advanced critical thinking, problem solving and technical troubleshooting abilities.
• Security certifications such as CISSP, GIAC or equivalent.
• Cloud certifications such as AZ-900, MS-900 or equivalent/higher.
• Knowledge and understanding of implementing infrastructure upgrades, security patches, or version upgrades.
• Knowledge and understanding of Splunk.
• Knowledge and understanding of banking or the financial services industry.
• Experience with and the ability to thrive in a complex and fast-paced technology and/or information security organization, within a large enterprise environment.
• Strong verbal, written, and interpersonal communication skills.
• Knowledge and understanding of implementing infrastructure upgrades, security patches, version upgrades for systems, appliances and HSM’s
• Proven experience with change and incident management practices in medium to large enterprise environments.
• Knowledge and understanding of implementing infrastructure upgrades, security patches, version upgrades for systems, appliances and HSM’s
• Experience with Hardware Security Modules, such as Thales, Entrust, Futurex, Utimaco or Fortanix.

Job Expectations:

• Ability to travel up to 10% of the time.
• Ability to work onsite in the office in a hybrid model, 3 days per week on-site/in-office and 2 days per week remote
• Remote work is not available for this position
• This position is not eligible for Visa Sponsorship.

Pay Range

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

Job Role and Responsibility:

None

Required Qualifications:

This position requires a bachelor’s degree in computer engineering, or related technical field. Wells Fargo will accept a 3 year or 4 year degree as qualifying for the role and 5 years of experience in the job offered or in a related position involving application development and implementation experience.

Specific skills required:

• Experience in implementing Data Warehousing and data lake solutions using ETL tools using pyspark custom built frameworks, and reporting tools like power BI, Dremio, and SSAS.
• Analytical acumen and ability to define hypothesis & assumptions, lay out data requirement, gather, and analyze data and apply the business (Assets, Liabilities, Funds transfer pricing, revenue, cost, margin, etc.) levers to derive insights and refine strategies.
• identifying areas for opportunities and growth within each initiative leveraging analytical thinking & rigor to ensure that it correlates back to the overall strategy of the broader enterprise.
• Experience working in Large Banks/ Financial Services to translate business problems into actionable insights, with demonstratable experience of delivering strategic insights and recommendations.
• Experience in data analysis, dataextraction/manipulationand loading routines using SQL, Teradata, database structures and data warehouses.
• Extensive experience in designing of ETL strategies and preparing mapping specifications.
• Data modeling, database design and data lake architecture including T-SQL queries.
• Good in SQL, Python, PySpark, Power BI for data analysis and usage of libraries.

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

In this role, you will:

• Design, document, test, maintain, and provide issue resolution recommendations for highly complex security solutions including cryptography and cybersecurity.
• Troubleshoot, debug and resolve complex vulnerabilities and issues
• Collaborate and influence all levels of professionals including managers
• Lead a team to achieve objectives
• Apply object-oriented programming principles to develop secure, scalable, and maintainable security tools and automation
• Utilize GraphDB technologies to model complex relationships in security data for advanced threat intelligence and risk analysis

Required Qualifications:

• 5+ years of Information Security Engineering experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• 3+ years of experience in object-oriented programming languages such as Python, Java, C++, or C#
• 1+ years of experience in GraphDB or similar technologies (e.g., Neo4j, Amazon Neptune)

Desired Qualifications:

• Excellent knowledge of AI, LLMs, and Machine Learning concepts
• Experience designing, deploying, and maintaining machine learning models in production environments
• Familiarity with secure software development practices and DevSecOps principles

Job Expectations:

• This position offers a hybrid work schedule
• This position is not eligible for Visa sponsorship
• Less than 10% travel

Salary Ranges:

• $119,000 - $187,000 - Charlotte, NC
• $119,000 - $187,000 - Chandler, AZ
• $119,000 - $187,000 - Irving, TX
• $131,000 - $206,000 - Minneapolis, MN

Pay Range

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

In this role, you will:

• Lead or participate in high level technical concepts spanning technology and business
• Develop specifications for complex infrastructure systems, design and test solutions
• Drive solutions to Automate tasks
• Review and analyze solutions for cloud security, OCP, Kubernetes
• Design complex system upgrades
• Resolve troublesome trends as they develop
• Develop a long term plan designed to resolve problems and prevent them from recurring
• Direct the daily risk and control flow of operations, focusing on policies, procedures and work standards to ensure success
• Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals
• Analyzes performance statistics and determines hardware and communication tools needed to support projected transaction volumes, response time and system availability targets.
• Assures quality, security and compliance requirements are met for supported area and oversees updating and testing of the business continuation plan. Assigns project tasks and provides direction and guidance to less experienced staff.

Required Qualifications:

• 5+ years of Engineering experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• 5+ years of Cloud experience
• 5+ years of Perl or Shell experience
• 5+ Years of Tomcat and Apache Administration experience
• 5+ Years of Agile experience
• 5+ Years of Unix Administration experience

Desired Qualifications:

• Knowledge and understanding of technology middleware: performance tuning and analyze bottlenecks
• Knowledge and understanding of technology monitoring: applications to ensure 24x7 uptime
• Knowledge and understanding of technology production support: highly available critical application
• Knowledge and understanding of technology support: logically analyzing, diagnosing, and solving technology problems (network, application, or field hardware)
• Knowledge and understanding of technology server: file encryption technology, encryption key management and information security policies
• Deep understanding of java applications including how to read a thread dump and use of java flight recorder
• Ability to quickly script for new alarms and execute according to company approved alerting tools

Job Expectations:

• Support will involve production support, software upgrades, application installations etc. This individual will also be part of the 24x7 on-call/pager support.

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.