Wells Fargo Loan Servicing Representative 

United States, Iowa, West Des Moines 

235233966

Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume when submitting your application for consideration. To participate in some selection activities, you will need to respond to an invitation. The invitation can be sent by both email and text message. In order to receive text message invitations, your profile must include a mobile phone number designated as "Personal Cell" or "Cellular" in the contact information of your application.

About this role:

as part ofUnsecured Lending Operations

In this role, you will:

• Support Loan Servicing functional area or processes

• Identify opportunities to improve various areas within Loan Servicing and recommend solutions

• Review, research, analyze, calculate, and submit mortgage claims that are moderately complex in nature

• Perform moderately complex administrative, transactional, operational, or customer support tasks

• Review, research, process, and respond to written and phone inquiries of moderate to high complexity from customers, title companies, vendors, and internal personnel pertaining to loans and various areas within Loan Servicing

• Receive direction from Loan Servicing supervisors

• Escalate non-routine questions to experienced individuals

• Use relevant information and independent judgment to review and file claims while ensuring compliance with all federal, state, client, and company policies, procedures, and regulations

• Interact and communicate with agencies, investors, insurers, mid-level management, staff, and cross business units, as well as internal or external customers

• Provide guidance to less experienced peers

Required Qualifications:

• 2+ years of Loan Servicing experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Microsoft Office skills

• Ability to navigate multiple computer systems, applications, and utilize search tools to find information

• Strong analytical skills with high attention to detail and accuracy

• Ability to interact with all levels of an organization

• Ability to meet stringent deadlines

• ECAR, FDR, HOGAN, SHAW

Job Expectations:

• Monday – Friday 7am-4pm or 8am-5pm EST (Charlotte, NC) Iowa, and SD (central time)

9 May 2025

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.