דרושים Internal Fraud Product Manager ב-Wells Fargo ב-United States, Chandler

In this role, you will:

• Lead a high performing team of managers responsible for managing relationships of medium to large and complex high producing auto dealer accounts (both franchise and independent) within the assigned region
• Identify and recommend opportunities for process improvement and risk control development within assigned territory
• Ensure growth and development of new and existing dealer relationships for both franchise and independent auto dealerships
• Manage auto applications, loan volume and overall stability of credit portfolio of assigned territory
• Make decisions and resolve issues regarding the team in order to meet business objectives
• Execute Auto retail sales goals and objectives
• Hire, train, manage, motivate and develop a team
• Establish and maintain relationships with all levels of internal and external customers, and interface with all level of management, both internal and external partners
• Manage allocation of people and financial resources for Retail Auto Relationship Management
• Mentor and guide talent development of direct reports and assist in hiring talent

Required Qualifications:

• 4+ years of Retail Auto Relationship Management experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• 2+ years of Leadership experience

Desired Qualifications:

• Strong prospecting, sales, negotiation, and influence skills
• Ability to negotiate, influence, and collaborate to build successful relationships
• Ability to participate in the development and implementation of sales and service goals to ensure that organizational and customer goals are met
• Strong organizational, multi-tasking, and prioritizing skills
• Auto finance experience
• Previous experience with CRM tools such as Salesforce

Job Expectations:

• Ability to travel and have residency in assigned territory (UT/NV/CO/AZ)
• Remote position, other locations within assigned territory will be considered
• Ability to travel up to 75% of the time
• Ability to work nights, weekends, and/or holidays as needed or scheduled
• Flexibility to address incidents as needed 24 hours a day

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

In this role, you will:

• Support fraud and claims functional area by proactively identifying opportunities to improve customer experience and offer ideas to mitigate risks through effective authentication of customers in order to prevent fraudulent activity.
• Perform moderately complex customer support tasks by utilizing solid communication, verbal and written, skills to establish rapport with customer and to deescalate difficult, as well as sensitive information as a part of resolving a claim
• Receive direction from managers and escalate non-routine questions
• Oversee multiple claim types, and take appropriate action to decision the case using multiple systems and applications
• Interact with colleagues on required information as well as external and internal customers through inbound or outbound calling

Required Qualifications, US:

• 1+ years of Customer Service experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Experience providing strong customer service while listening, eliciting information efficiently, comprehending, and resolving customer issues.
• Ability to work effectively in structured but flexible, adaptable and changing work environment.
• Bilingual speaking proficiency in Spanish/English
• Ability to follow policies, procedures, and regulations.
• Strong analytical skills with attention to detail and accuracy
• Basic Microsoft Office (Outlook, Word and Excel) skills
• Call Center experience
• Ability to navigate multiple computer systems, applications, and utilize search tools to find information.
• Ability to make timely and independent judgment decisions while working in a fast-paced, high demand and results driven work environment.
• Financial services experience
• Ability to manage to production goals, deadlines, and various metrics.
• Knowledge and understanding of financial crime, fraud, or risk management.

Job Expectations:

• Flexible to work any hours during hours of operation, which are: Chandler – Monday – Friday, 7 am – 9 pm, (AZ Time)
• Your assigned schedule is subject to change based on business needs and will fall within these hours of operation. Schedules are dynamic and will change based on business need as determined by customer volume; customers are the primary focus of everything we do.
• Training will be for seven weeks, Monday – Friday, 8:30 am – 5:30 pm
• Work Schedule: your initial schedule after training will be presented to you at time of offer.
• This role may be eligible for a hybrid work-from-home schedule following a minimum of 60 days of active employment.

• Employees who demonstrate certified proficiency in Spanish will receive an additional 5% differential applied to their base salary.

• This position is not eligible for Visa sponsorship

Job Location:

• Chandler, AZ – 2850 S. Price Rd

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

About this role:

This role will play a critical part in fostering a culture of innovation, ensuring ethical practices, and protecting the bank’s reputation through secure and reliable data solutions. This role will focus on the end goal to empower internal fraud stakeholders with advanced analytics and insights to detect, mitigate, and prevent internal fraud more effectively.

In this role, you will:

• Act as the business authority for your product area, aligning with the overall product intent and internal fraud strategic goals.

• Define and maintain a clear, outcome-oriented product area vision and roadmap, focused on data aggregation and analytic enablement.

• Collaborate with the product manager, data engineers, and analytics teams to refine and deliver prioritized features and user stories.

• Collaborate with their product team, other product owners, and delivery teams to experiment, discover and deliver on the product vision.

• Defining and refining user stories, including business readiness stories, ensuring acceptance criteria is clearly understood by the team.

• Team product owner writing of clear and concise features.

• Collaborate with the delivery team to refine features.

• Maintain a healthy backlog of items that are linked appropriately (story → feature → epic).

• Accepting user stories after they have met the acceptance criteria and the definition of done.

• Maintaining continuous and cadenced communication with the product manager and delivery teams

• Coordinating with business analysts, delivery coordinators, POs, and supporting roles that are shared across delivery teams

• Ensure successful ingestion, normalization, and integration of large-scale internal datasets from across the enterprise.

• Support development of analytic models and reporting solutions to serve fraud strategy, risk, operations, and compliance stakeholders.

• Facilitate alignment between internal fraud, compliance, legal, and enterprise data governance teams to ensure proper data usage.

• Champion agile practices and lead product rituals for up to two delivery teams, including backlog refinement, planning, and review.

• Identify and resolve prioritization conflicts, risks, and escalations in partnership with delivery, data, and business teams.

• Lead with a hands-onmindset-collaborating

Required Qualifications:

• 7+ years of Product Management, product development, strategic planning, process management, change delivery, or agile product owner experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• 7+ years of experience in product management, with direct ownership of complex data platforms or analytics products.

• Familiarity with data ingestion pipelines, enterprise data platforms, or big data technologies.

• Knowledge and understanding of Data format and data structures (file types, schema, field types, sample data)

• Familiarity with data ingestion methods (push, pull, batch, file drop, API call

• Strong experience with Agile/Scrum methodologies and collaboration tools (e.g., Mural, Jira, Confluence).

• Demonstrated ability to align technical delivery with business outcomes.

• Proven ability to lead cross-functional teams and drive solutions in a matrixed, regulated environment.

• Experience in financial services, particularly in fraud, risk, or compliance.

• Familiarity with data governance, privacy, and regulatory frameworks.

• Strong dependency management and risk leadership skills.

• Proficiency in developing features, user stories backlog management, and defining success metrics.

• Recognized as a strategic thinker and problem-solver with a bias toward action.

Job Expectations:

• Ability travel 10% of the time

• Hybrid role, 3 days in the office, 2 remote

Charlotte NC, Chandler, AZ

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

In this role, you will:

• Manage and develop a team of business bankers with a focus on customer relationship development, customer experience, and risk management
• Promote the growth of the business by implementing strategies to increase revenue by onboarding new customers, deepening the relationship with existing customers, and retaining existing credit or deposit balances
• Identify and recommend opportunities for process improvement and risk control development
• Make decisions and resolve issues regarding resources, objectives, and operations of team to meet business objectives
• Collaborate and consult with peers, colleagues, and multiple level managers
• Collaborate with other managers and department leadership in hiring, training, or development and evaluation of individuals' performance
• Manage allocation of people and financial resources for Small Business Banking Relationship Management
• Mentor and guide talent development of direct reports and assist in hiring talent
• This LO position has customer contact and job duties which may include needs assessing and referring those customers interested in a dwelling secured product to a SAFE team member. This position includes assisting customers without taking an application and without offering or negotiating terms of a dwelling secured transaction. Individuals in a LO position also must meet the Loan Originator requirements under Regulation Z (LO) outlined in the job expectations below

Required Qualifications:

• 4+ years of Small Business Banking Relationship Management experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• 2+ years of Leadership experience

Desired Qualifications:

• 2+ years of supervisory or management experience
• Proven collaboration skills across various levels of the organization
• Proven leadership, collaboration, team building, and partnership skills
• Strong analytical and critical thinking skills combined with strategic business focus
• Demonstrated effective verbal, written and interpersonal communications skills with the ability to present information in order to create understanding and influence decisions.
• Proven leadership ability to drive successful execution of business imperatives; ability to plan, prioritize and set goals.

Job Expectations:

• Position will be responsible for visiting business banking employees, customers, and prospects within an assigned market/geography.
• Individuals in Loan Originator (LO) positions must meet the Consumer Financial Protection Bureau qualification requirements and comply with related Wells Fargo policies. The LO qualification requirements include meeting applicable financial responsibility, character, general financial fitness and criminal background standards. A current credit report will be used to assess your financial responsibility and credit fitness, however, a credit score is not included as part of the evaluation. Successful candidates must also meet ongoing regulatory requirements including additional screening, if necessary

Please note: Based on the volume of applications received, this job posting may be removed prior to the indicated close date. If you do not apply prior to the closing of this posting, we encourage you to apply for other opportunities with Wells Fargo.

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

About this role:

Wells Fargo is seeking a Product Manager who will be responsible for defining and executing strategies to combat internal fraud within our organization. Utilizing the Agile methodology and Scrum framework, they will lead cross-functional teams to develop solutions that align with our business objectives, regulatory requirements, and customer needs.

In this role, you will:

• Defining and articulate the product vision and strategy to align with organizational goals, focusing on reducing internal fraud risks.

• Collaborate with product designers to ensure solutions meet business and customer needs with a focus on usability and desirability.

• Engage in research to anticipate market trends, customer needs, and prioritize product features accordingly

• Manage product budgets to address priorities, ensuring optimal resource allocation for maximum value.

• Utilize Agile practices to drive product development, ensuring timely delivery and continuous improvement.

• Lead the product team in developing solutions that enhance our internal fraud detection capabilities while maintaining cost efficiency.

• Ensure compliance with regulatory and policy requirements, managing risk through product design.

• Foster a culture of innovation, proactive problem-solving, and customer-centric product development.

• Maintain strong partnerships across other teams to ensure seamless integration and execution of product strategies.

• Continuously monitor and adjust product roadmaps to reflect changes in fraud patterns, technology, and business needs

Required Qualifications:

• 6+ years of Product Management, product development, strategic planning, process management, change delivery, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

• 3+ years of management or leadership experience

Desired Qualifications:

• 6 + years of Website or Application Design experience

• Experience with human-centered design principles and strong risk management leadership skills.

• Proficiency in Agile methodology and frameworks like Kanban and Scrum, along with experience in tools like Confluence and JIRA.

• Strong dependency management skills and ability to communicate effectively at all organizational levels.

• Proven track record in driving organizational change and influencing within a matrixed environment.

• Recognized as a thought leader in product management with a focus on fraud prevention.

Job Expectations:

Hybrid role, 3 days in the office, 2 remote

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

Key Responsibilities:

• Lead and manage a geographically distributed team of cybersecurity engineers focused on data protection.
• Define and execute the vision, strategy, and roadmap for data protection engineering in alignment with enterprise security objectives.
• Foster a team culture rooted in excellence, trust, empathy, and a growth mindset.
• Mentor and develop a technically diverse team, supporting both personal and professional advancement.
• Establish and mature performance and risk metrics, including KPIs, KRIs, and OKRs, to measure and improve program effectiveness.

In This Role, You Will:

• Oversee the development and performance of individual engineers, ensuring alignment with strategic goals.
• Drive strategic initiatives that support business objectives and enhance data protection capabilities.
• Maintain deep awareness of internal security policies and external regulatory requirements related to information security.
• Lead the design, engineering, and implementation of advanced data protection solutions.
• Develop and enforce security controls, standards, and procedures specific to data protection.
• Make informed decisions regarding changes to security policies and procedures.
• Recommend and implement compliance and risk management strategies in collaboration with key stakeholders.
• Lead complex, cross-functional projects and initiatives impacting multiple business lines.
• Influence and collaborate with professionals across all levels, including senior leadership.
• Manage resource allocation, including personnel and budget, for the data protection program.
• Support talent acquisition and lead the development of high-potential team members.

Required Qualifications:

• 4+ years of technology leadership experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• 4+ years of experience with strategic planning in a technology environment
• 3+ years of experience in one or more of the following security disciplines: information security monitoring, incident response, vulnerability management, host/network forensics, cyber-crime investigation, penetration testing, business continuity, or cyber threat intelligence

Desired Qualifications:

• 4+ years of experience working in a large enterprise environment
• Ability to execute in a fast paced, high demand, environment while balancing multiple priorities
• Knowledge and understanding of banking or financial services industry
• Knowledge and understanding of data security controls including malware protection, firewalls, intrusion detection systems, content filtering, Internet proxies, encryption controls, and log management solutions
• Knowledge and understanding of threat analysis and assessment of potential and current information security risk/threats

Pay Range

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

In this role, you will:

• Act as an advisor to senior leadership to develop or influence digital products, initiatives, plans, specifications, resources, and long-term goals for highly complex business and technical needs across a functional area within the Digital environment
• Provide risk management consulting to support the business in designing and implementing risk-mitigation strategies
• Lead the strategy and resolution of highly complex and unique challenges requiring in-depth evaluation across multiple areas or the enterprise
• Deliver solutions that are long-term, large-scale and require vision, creativity, innovation, advanced analytical and inductive thinking
• Coordinate highly complex activities and guidance to others
• Provide vision, direction, and expertise to senior leadership on implementing innovative and significant digital business plans, programs and initiatives which have significant impact
• Strategically engage with all levels of professionals and managers across the enterprise
• Serve as an expert advisor to leadership

Required Qualifications:

• 5+ years of digital product management experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• 5+ years of process improvement and facilitation across multiple teams and systems (i.e. SharePoint, OneDrive, etc.) and good experience with MS Office suite of tools (i.e. PPT, Excel)
• Proven experience in developing and managing identity proofing and authentication solutions for account onboarding, with a focus on fraud prevention and expanding the business portfolio.
• Familiarity with JIRA, Confluence
• Experience leading, training, and providing feedback to staff and corresponding managers
• Knowledge & understanding of measuring & presenting key performance metrics (KPIs)
• Ability to develop, automate, and streamline reports, analytical scorecards, and business reviews
• Excellent written & verbal communication at all levels
• A BS/BA degree or higher

Job Expectations:

• Not eligible for visa sponsorship
• This opportunity provides a hybrid work schedule at one of the posted locations:
  • 2700 S Price Rd Chandler, AZ 85286
  • 333 Market St San Francisco, CA 94105
  • 401 S Tryon Charlotte, NC 28202

• Salary range for San Francisco: $115,900-206,100 USD

Pay Range

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.