דרושים Contact Center Testing Coordinator ב-Wells Fargo ב-United States, Chandler

In this role, you will:

• Perform valuation reviews to confirm appropriate content and compliance with federal, regulatory and bank policy
• Evaluate and decision collateral for moderately complex consumer requests
• Suspend collateral decision until deficiencies are resolved
• Review and decision of collateral valuations
• Assist with the calculations and preparation of reports for reviews
• Interact daily with internal and external partners to clarify quality concerns identified during the review process
• Provide guidance to less experienced staff
• Interact with organizational department on a wide range of knowledge
• Interact with internal or external customers in a customer support role

Required Qualification:

• 2+ years of Valuations or Lending experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Pipeline management
• Ability to review and interpret complex commercial loan documents
• Broad understanding of commercial lending
• Experience with the following systems: STOC, AFS, ICMP, LIQ
• Accounting or finance experience
• Strong analytical skills with high attention to detail and accuracy
• Strong Microsoft Excel skills
• Good verbal, written, and interpersonal communication skills
• Basic Microsoft Word, and Outlook skill

Job Expectations:

• Ability to work a hybrid schedule, at least 3 days a week working in office
• Schedule: Monday - Friday 7:00am - 3:30pm AZ Time
• This position is not eligible for Visa sponsorship
• No relocation assistance is provided for this position

Posting Location:

• 2700 S Price Rd Chandler, AZ 85286

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

In this role, you will:

• Support fraud and claims functional area by proactively identifying opportunities to improve customer experience and offer ideas to mitigate risks through effective authentication of customers in order to prevent fraudulent activity.
• Perform moderately complex customer support tasks by utilizing solid communication, verbal and written, skills to establish rapport with customer and to deescalate difficult, as well as sensitive information as a part of resolving a claim
• Receive direction from managers and escalate non-routine questions
• Oversee multiple claim types, and take appropriate action to decision the case using multiple systems and applications
• Interact with colleagues on required information as well as external and internal customers through inbound or outbound calling

Required Qualifications, US:

• 1+ years of Customer Service experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Experience providing strong customer service while listening, eliciting information efficiently, comprehending, and resolving customer issues.
• Ability to work effectively in structured but flexible, adaptable and changing work environment.
• Bilingual speaking proficiency in Spanish/English
• Ability to follow policies, procedures, and regulations.
• Strong analytical skills with attention to detail and accuracy
• Basic Microsoft Office (Outlook, Word and Excel) skills
• Call Center experience
• Ability to navigate multiple computer systems, applications, and utilize search tools to find information.
• Ability to make timely and independent judgment decisions while working in a fast-paced, high demand and results driven work environment.
• Financial services experience
• Ability to manage to production goals, deadlines, and various metrics.
• Knowledge and understanding of financial crime, fraud, or risk management.

Job Expectations:

• Flexible to work any hours during hours of operation, which are: Chandler – Monday – Friday, 7 am – 9 pm, (AZ Time)
• Your assigned schedule is subject to change based on business needs and will fall within these hours of operation. Schedules are dynamic and will change based on business need as determined by customer volume; customers are the primary focus of everything we do.
• Training will be for seven weeks, Monday – Friday, 8:30 am – 5:30 pm
• Work Schedule: your initial schedule after training will be presented to you at time of offer.
• This role may be eligible for a hybrid work-from-home schedule following a minimum of 60 days of active employment.

• Employees who demonstrate certified proficiency in Spanish will receive an additional 5% differential applied to their base salary.

• This position is not eligible for Visa sponsorship

Job Location:

• Chandler, AZ – 2850 S. Price Rd

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

Pay Range

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

In this role, you will:

• Help to support testing coordination and reporting across multiple teams and 3rd party vendor partners.

• Manage multiple stakeholders between product teams, technology teams, line of business partners, and 3rd party vendors.

• Lead support functions or operations for multiple business groups and contribute to large scale strategic initiatives

• Ensure efficiency, quality, cost effectiveness of solutions, and pipeline management relating to assigned operations

• Research moderately complex business, operational, and strategic initiatives that require analytical skills, basic knowledge of organizational strategy and Business Execution, and understanding of international business

• Work independently to make recommendations for support function by providing support and leadership

• Assist in the planning and execution of a variety of programs and initiatives that may include risk mitigation, efficiency, and customer experience

• Collaborate and consult with team leaders in developing project plans, policies and procedures

• Provide leadership in management of relationships and implementation of programs, services, and initiatives with cross functional business partners

Required Qualifications:

• 4+ years of Business Execution, Implementation, or Strategic Planning experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Knowledge of Octane & JIRA for testing documentation and process updates

• 3+ years of testing strategy & coordination of large complex programs, or equivalent

• Knowledge and understanding of contact center applications (IVR, call routing, workforce management, quality management, etc.) and the integrated nature of a contact center ecosystem

• Excellent written and verbal communication skills

• Experience with one or more Agile tools used for tracking user stories or backlogs, such as Confluence or Jira

• Ability to quickly establish credibility to build and maintain effective working relationships

Job Expectations:

• Ability to work on-site at one of the posted work locations – hybrid work model

• Ability to support some non-traditional business hours to support communication and conidiation with offshore teams and off hour deployments.

• This position is not eligible for Visa sponsorship

301 S. Tryon St. Charlotte,NC

2800 S Price Rd. Chandler,AZ

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

In this role you will:

• Support customer experience by accurately processing and approving teller transactions, sharing digital solutions, and making appropriate introductions to bankers

• Complete operational activities while minimizing risks under established policies

• Perform routine to moderately complex transactional, operational, and customer support tasks efficiently through knowledge of bank procedures and products, as well as partners across the organization

• Support the Branch manager in operational tasks and scheduling

• Resolve issues related to daily operations of the teller line, under direction of regional banking management

• Support customers and employees in resolving or escalating concerns or complaints

• Receive guidance from managers and exercise judgment within defined policies and procedures

• Provide excellent service to customers and individuals by demonstrating care, building relationships, and completing requested transactions

• Identify information and services to meet customers financial needs

• Motivate a diverse team to achieve full potential and meet established business objectives

Required Qualifications:

• 2+ years of customer service and issue resolution experience or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Ability to provide strong customer service while listening, eliciting information and comprehending customer issues

• Ability to educate and connect customers to technology and share the value of mobile banking options

• Ability to interact with integrity and professionalism with customers and employees

• Ability to identify potential fraud/risky accounts and take appropriate action to prevent loss

• Cash handling experience

• Well-organized, independent and able to prioritize in a fast-paced environment

• Ability to exercise judgment, raise questions to management, and adhere to policy guidelines

• Relevant military experience including working in personnel benefits management, processing military personnel orders or transitions, wartime readiness operations, human resources, or military recruiting

• Knowledge and understanding of retail compliance controls, risk management, and loss prevention

• Motivate others to achieve full potential and meet established business objectives

Job Expectations:

• Ability to work a schedule that may include most Saturdays

• This position is not eligible for Visa sponsorship

• 3495 W Chandler BlvdChandler, AZ 85226

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

In this role, you will:

• Calculate compliance with the financial covenants placed in the customer’s loan agreement

• Build reporting requirements written into the customer’s loan agreement

• Read and understand the accounting within the various types of financial statements

• Respond to banker inquiries

• Contact available sources for additional information when necessary

• Identify risks and communicate those findings to the front office

• Ensure policies and procedures are adhered to

Required Qualification:

• 2+ years of financial analysis experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.

Desired Qualifications:

• Experience analyzing Generally Accepted Accounting Principles (GAAP), Balance Sheets, Income Statements and Tax Returns

• Accounting or finance experience

• Covenant Monitoring experience

• Experience with one or a combination of the following systems: Credit View; Business Lending and Sales Tracking (BLAST), Electronic Reporting and Compliance (ETRAC); FLO; EZ Request (EZR); Wholesale Banking Reporting System (WBRS); Automated Financial Systems (AFS) or Imaging and Content Management Platform (ICMP)

• Completion of coursework in Finance and/or Accounting

• Military intelligence or analytics experience including operational management, project management, mission evolution management and finance management

• A BS/BA degree or higher in business administration, finance, accounting or economics

• Intermediate Microsoft Office skills

• Excellent verbal, written, and interpersonal communication skills

• Good analytical skills with high attention to detail and accuracy

• Ability to work effectively, as well as independently, in a team environment

Job Expectations:

• This position is not eligible for Visa sponsorship

• Candidate must be based out of posted location

• This position offers a hybrid work schedule

• Relocation assistance is not available for this position

• Ability to work additional hours as needed

Posting Location:

• 1525 West WT Harris Blvd, Charlotte, North Carolina 28262

• 2800 S Price Road, Chandler, Arizona85286

• 4101 Wiseman Blvd, San Antonio, TX78253

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

In this role, you will:

• Calculate compliance with the financial covenants placed in the customer’s loan agreement

• Build reporting requirements written into the customer’s loan agreement

• Read and understand the accounting within the various types of financial statements

• Respond to banker inquiries

• Contact available sources for additional information when necessary

• Identify risks and communicate those findings to the front office

• Ensure policies and procedures are adhered to

Required Qualification:

• 2+ years of financial analysis experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.

Desired Qualifications:

• Experience analyzing Generally Accepted Accounting Principles (GAAP), Balance Sheets, Income Statements and Tax Returns

• Accounting or finance experience

• Covenant Monitoring experience

• Experience with one or a combination of the following systems: Credit View; Business Lending and Sales Tracking (BLAST), Electronic Reporting and Compliance (ETRAC); FLO; EZ Request (EZR); Wholesale Banking Reporting System (WBRS); Automated Financial Systems (AFS) or Imaging and Content Management Platform (ICMP)

• Completion of coursework in Finance and/or Accounting

• Military intelligence or analytics experience including operational management, project management, mission evolution management and finance management

• A BS/BA degree or higher in business administration, finance, accounting or economics

• Intermediate Microsoft Office skills

• Excellent verbal, written, and interpersonal communication skills

• Good analytical skills with high attention to detail and accuracy

• Ability to work effectively, as well as independently, in a team environment

Job Expectations:

• This position is not eligible for Visa sponsorship

• Candidate must be based out of posted location

• This position offers a hybrid work schedule

• Relocation assistance is not available for this position

• Ability to work additional hours as needed

Posting Location:

• 1525 West WT Harris Blvd, Charlotte, North Carolina 28262

• 2800 S Price Road, Chandler, Arizona85286

• 4101 Wiseman Blvd, San Antonio, TX78253

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.