דרושים Lead Control Management Officer Wealth Investment Controls ב-Wells Fargo ב-Philippines, Maypajo

In this role, you will:

• Partner with a human resource team and managers as an internal consultant to strategize, develop base and incentive compensation programs, and to resolve extremely complex issues where analysis requires an evaluation of tangible and intangible variance factors

• Review and analyze complex, multi-faceted, large scale, and long-term business, operational, or technical challenges that require in depth evaluation of multiple factors, including intangibles or unprecedented factors

• Make decisions in complex and multi-faceted situations requiring understanding of policies, procedures, and compliance requirements that influence and lead a broader work team to meet deliverables and drive new initiatives

• Collaborate and consult with peers, colleagues, and middle level to more experienced managers to resolve issues and achieve goals

• Lead projects, teams, or serve as a peer mentor

Required Qualifications:

• 5+ years of Compensation experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Candidate must be a graduate of Bachelor's degree

• Candidate must have 5+ years of relevant experience Compensation and Benefits experience

• People management experience / capability an advantage

• Experience in the banking and financial and BPO industry would also be an advantage

Job Expectations:

• Candidate must be amenable to work on a mid shift and be located at McKinley Hill, Taguig City

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

• Support the Loan Documentation team in reviewing, documenting, closing, and disbursing loans
• Review the most complex legal, appraisal, and title information
• Prepare loan documentation, coordinate loan closings, and initiate loan disbursements
• Monitor the loan disbursement process
• Perform or guide others on complex loans that require planning, evaluation, and interpretation
• Ensure compliance with company's policies and procedures
• Identify and mitigate Loan Documentation risks in accomplishing business goals
• Prioritize work and provide day to day work leadership and mentorship to the Loan Documentation team
• Provide guidance and subject matter expertise to the immediate Loan Documentation team on generating loans, as well as technical and legal guidance within matters related to loan documentation

• 6+ years of customer service, loan administration, collections, or sales environment experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

• Preferred Mortgage experience
• Understanding of US Mortgage process related TRID regulations
• Experience in US Mortgage Closing process is a must
• MS Office Proficient
• Experience in Customer Telecommunication Contact within a Financial Services Environment, Financial Services Operations, Underwriting, Closing and Quality Assurance experience, or equivalent demonstrated through one or a combination of the following: work experience, training, & education

• Provide support in performing loan documentation closing duties on complex loan packages to ensure compliance with company's policies and government regulations
• Process or close loans. Interact with 3rd Party Settlement agents to prepare and deliver closing documents.
• Perform administrative, operational, or customer support tasks related to complex loan packages
• Manage an assigned pipeline of all loan types relative to business line
• Provide subject matter expertise and interpretation of procedures to the team of Senior Loan Documentation specialists to ensure timely completion of work
• Interact with immediate Loan Documentation team, functional area, and internal peers outside work group on information related to the routine loan documentation process
• Excellent Spoken and written communication skills
• Proactively engage with internal bank stakeholders, third parties, settlement agents via telephone, email to gather necessary information, documentation, clarify information & resolve mortgage closing conditions
• Ability to conduct clear and customer centric telephone conversations to explain underwriting decisions, documentation requirements and next steps in the mortgage process
• Effectively handle both inbound and outbound calls maintaining high levels of responsiveness and timely follow ups
• Demonstrate active listening skills to accurately capture information and address concerns.
• Maintain accurate call logs, documenting key points and outcomes of the telephonic conversations for audit purposes
• Collaborate cross functionally with Processing & Sales teams for seamless communication, queue management and customer satisfaction
• The candidate must be willing to work within US hours typically between 09:00PM- 06:00AM Manila

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

Department Overview:

• Wells Fargo US Home Lending is on a mission to help more individuals and families, especially in minority communities achieve the dream of homeownership. As we enter an exciting growth phase, we’re building a powerhouse team in Manila to be part of our pioneer workforce to deliver exceptional service, drive innovation, and shape the future of Home Lending Operations in the Philippines.

About this role:

• Wells Fargo is hiring forLead Loan Documentation Processors under Home Lending Operations.
• The job is responsible for collecting, preparing, coordinate, and reviewing loan documents.

In this role, you will:

• Support the Loan Documentation team in reviewing, documenting, closing, and disbursing loans
• Review the most complex legal, appraisal, and title information
• Prepare loan documentation, coordinate loan closings, and initiate loan disbursements
• Monitor the loan disbursement process
• Perform or guide others on complex loans that require planning, evaluation, and interpretation
• Ensure compliance with company's policies and procedures
• Identify and mitigate Loan Documentation risks in accomplishing business goals
• Prioritize work and provide day to day work leadership and mentorship to the Loan Documentation team
• Provide guidance and subject matter expertise to the immediate Loan Documentation team on generating loans, as well as technical and legal guidance within matters related to loan documentation

Required Qualifications:

• 6+ years of customer service, loan administration, collections, or sales environment experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Must have completed at least two (2) years of college education
• Preferred US Mortgage experience of 3+ years
• Understanding of US Mortgage process related TRID regulations
• Experience in US Mortgage Closing process is a must
• Experience in Customer Telecommunication Contact within a Financial Services Environment, Financial Services Operations, Underwriting, Closing and Quality Assurance experience
• Excellent spoken and written communication skills

Job Expectations:

• The candidate must be willing to work within US hours or night shift
• The candidate must be amenable to work on hybrid set-up (3x2), Mckinley Hills, Taguig
• Provide support in performing loan documentation closing duties on complex loan packages to ensure compliance with company's policies and government regulations
• Interact with 3rd Party Settlement agents to prepare and deliver closing documents
• Perform administrative, operational, or customer support tasks related to complex loan packages
• Manage an assigned pipeline of all loan types relative to business line
• Provide subject matter expertise and interpretation of procedures to the team of Senior Loan Documentation specialists to ensure timely completion of work
• Interact with immediate Loan Documentation team, functional area, and internal peers outside work group on information related to the routine loan documentation process
• Proactively engage with internal bank stakeholders, third parties, settlement agents via telephone, email to gather necessary information, documentation, clarify information & resolve mortgage closing conditions
• Ability to conduct clear and customer centric telephone conversations to explain underwriting decisions, documentation requirements and next steps in the mortgage process

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

In this role, you will:

• Manage and develop a team of managers, experienced officers, and officers in roles with moderate complexity and risk in accomplishing goals and priorities associated with the functional area
• Engage and influence corporate heads, business heads, legal, audit, regulators, and industry partners associated with the function, or who are affected by its outcomes
• Identify and recommend Business Controls opportunities for process improvement and risk control development by managing and directing teams on strategy and execution of activities
• Determine appropriate strategies and actions of Business Controls functional area to meet moderate to high risk deliverables by ensuring that all business risk issues are proactively identified and addressed appropriately
• Interpret and develop policies and procedures for functions with moderate complexity within defined scope of responsibility
• Collaborate with and influence key stakeholders including managers
• Interact directly with relevant business groups
• Manage allocation of people and financial resources to ensure commitments are met and aligned with strategic objectives in Business Controls functional area
• Develop and guide a culture of Business Controls talent development to meet business objectives and strategies

Required Qualifications:

• 6+ years of Risk Management or Business Controls experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• 3+ years of management or leadership experience

Desired Qualifications:

• Strong Stakeholder management experience
• Good business acumen and executive presence
• Strong knowledge, experience on BCM, Issue Management, RCSA, Audit
• Leadership Background - leading global teams

Job Expectations:

• Mid Shift (5/6pm start of shift)
• Weekends Off
• Follows PH Holidays

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

In this role, you will:

• Provide maintenance and implementation support for moderately complex treasury management products and services.
• Coordinate with customer service representatives regarding submitted customer requests.
• Ensure customer implementation data is accurately captured/recorded, and systems are correctly installed.
• Communicate product dependencies and establishes timeline for implementation.
• Act as a liaison between the sales officers, vendors, Relationship Managers and client services as needed to deliver quality services that meet client needs.
• May perform post implementation analysis.

Required Qualifications:

• Experience in Operations, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• Completed 2 years in College or better

Desired Qualifications:

• 2+ years of financial services
• Essential computer skills including outlook, excel, word, and SharePoint. Preferably strong knowledge with Excel.
• Attention to detail and accuracy
• Strong written and oral communication skills
• Demonstrated advanced organizational skills
• Adept in working with various SLAs or TATs, proficient in meeting deadlines
• 2 years of College

Job Expectations:

• Role is already reporting onsite following a hybrid set up
• Role follows rotating shifts on a quarterly basis:
  • 1st shift is 2:00PM – 11:00PM
  • 2nd shift is 6:00PM – 3:00AM
  • 3rd shift is 10:00PM – 7:00AM

.Ensures customer implementation data is accurately captured/recorded, and systems are correctly installed. Communicates product dependencies and establishes timeline for implementation. Acts as a liaison between the client, sales officers, vendors, Relationship Managers and client services as needed to deliver quality services that meet client needs. May perform post implementation analysis.

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

In this role, you will:

• Lead complex initiatives designed to mitigate current and emerging risks with broad impact
• Act as key participant in monitoring, evaluating, and measuring the impact of decisions practiced in Control Management functional area
• Monitor moderately complex business specific programs, and provide risk management consulting to support the business in designing and implementing risk-mitigation strategies
• Monitor, measure, evaluate, and report on the impact of decisions and controls to the relevant business group or functional area
• Develop and implement risk monitoring and risk reporting processes and controls
• Collaborate with relevant business group to identify current and emerging risks associated with business activities and operations, and provide guidance in developing and implementing risk-mitigating strategies
• Lead Control Management project or virtual teams

Required Qualifications:

• 5+ years of Risk Management or Control Management experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Strong analytical and technical skills
• Experience in problem analysis, solution implementation, and change management
• Experience in working with matrix organizations
• Ability to work effectively in a team environment and across all organizational levels, where flexibility, collaboration, and adaptability are important
• Detail-oriented with strong organizational, analytical, and communication skills
• Strong verbal and written communication skills and project management skills
• Knowledge and understanding of operational risk management in the financial services industry
• Proven leadership and project management skills to drive alignment across stakeholder groups to develop and deliver repeatable end-to-end risk management solutions and controls aligned with group’s processes
• Ability to evaluate changes to laws, processes, etc. to assess impacts and to develop implementation plan to close gaps
• Comprehensive understanding of operational risk management and or operations process management
• Knowledge and understanding of financial services: regulations, compliance, policies, process, and procedures
• Ability to consult, build, and maintain solid working relationships in and outside of immediate department
• Experience working in a matrixed environment and the ability to effectively manage and build relationships
• Ethical integrity and demonstrated ability to identify risks and confidently raise issues, escalate early and engage in constructive challenge, doing so independently
• Ability to influence, partner, and negotiate with senior business leaders to gain commitment to accomplish business goals

Job Expectations:

• Support Philippine Site functions horizontally to meet control coverage requirements. The job involves interacting with different stakeholders to understand and analyze the processes, identify risks and controls in the processes, evaluate the controls, End to End Issue Management support Business and publish various reports to stakeholders.
• Should have sound understanding of risk management principles and will be responsible for ensuring appropriate control coverage, to identify risk, control gaps and help to remediate any issues.
• Timely update, reporting and escalation of issues to identify, assess and mitigate deficient controls / control gaps or risks identified in the processes
• Experience in evaluating the adequacy and effectiveness of policies, procedures, processes, systems and internal controls; additional experience analyzing business and/or systems changes to determine impact.
• Assist for control forums and provide necessary reporting for the assigned business group which includes report & escalate issues, key risks, control gaps, corrective actions and OREs impacting Philippines.
• Define and monitor risk and control metrics for the Philippines Site, and ensure that there are metrics that talk back to all components of the Philippines Site Legal Entity’s risk profile
• Mid Shift (1-3pm start of shift)
• Follows PH Holidays
• Weekends Off
• Currently on Hybrid Work Set Up (3/week onsite); with high likelihood of coming back onsite full time in the near future.

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

In this role, you will:

• Lead complex initiatives designed to mitigate current and emerging risks with broad impact
• Act as key participant in monitoring, evaluating, and measuring the impact of decisions practiced in Control Management functional area
• Monitor moderately complex business specific programs, and provide risk management consulting to support the business in designing and implementing risk-mitigation strategies
• Monitor, measure, evaluate, and report on the impact of decisions and controls to the relevant business group or functional area
• Develop and implement risk monitoring and risk reporting processes and controls
• Collaborate with relevant business group to identify current and emerging risks associated with business activities and operations, and provide guidance in developing and implementing risk-mitigating strategies
• Lead Control Management project or virtual teams

Required Qualifications:

• 5+ years of experience in Risk Management, Control Management, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Candidate must be graduate of any Bachelor's Degree
• Preferably at least 10+ years of relevant experience in Risk Management, Controls Testing in the same industry
• Experience working in or closely with Wealth and Investment Management lines of business (or external equivalents) sufficient to demonstrate a working knowledge of their products/services, key processes/systems, and organizational structure
• Direct and proven experience developing and implementing solutions to ensure RCSA, ICP and SAA success
• Demonstrated ability to develop partnerships and collaborate with other business and functional areas

Job Expectations:

• Lead complex initiatives designed to mitigate current and emerging risks with broad impact specific to programs and processes implanted in response to the consent orders and regulatory matters requiring attention
• Work directly with the WIM leader responsible for the consent order programs and local reporting manager on location specific governance.
• Perform reviews on transitions per Transition Framework, Controlsopinion/acknowledgement,Second-line engagements etc.
• Support functionally to meet the BCM goals and control coverage requirements. The job involves interacting with the business group managers, onshore/offshore partners to understand and analyze the processes, identify risks and controls in the processes, evaluate the controls, End to End Issue Management support Business and publish various reports to stakeholders.
• Should have sound understanding of risk management principles and will be responsible for ensuring appropriate control coverage is provided for the assigned business group, be a strong partner for business group to identify risk, control gaps and help to remediate any issues.
• Timely update, reporting and escalation of issues. Closely work with GDAs to identify, assess and mitigate deficient controls / control gaps or risks identified in the processes
• Partners with BG/EF to facilitate issues partners throughout the issue lifecycle including Root cause identification, Corrective action development and RCSA alignment.
• Experience in evaluating the adequacy and effectiveness of policies, procedures, processes, systems and internal controls; additional experience analyzing business and/or systems changes to determine impact.
• Assist for control forums and provide necessary reporting for the assigned business group which includes report & escalate issues, key risks, control gaps, corrective actions, OREs and align them to the respective onshore Risk and Control Committees.
• Subject matter expert with respect to aligned lines of businesses

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.