Wells Fargo Lead Loan Documentation Processor Mortgage Closing 

Philippines, Maypajo 

518272309

• Support the Loan Documentation team in reviewing, documenting, closing, and disbursing loans
• Review the most complex legal, appraisal, and title information
• Prepare loan documentation, coordinate loan closings, and initiate loan disbursements
• Monitor the loan disbursement process
• Perform or guide others on complex loans that require planning, evaluation, and interpretation
• Ensure compliance with company's policies and procedures
• Identify and mitigate Loan Documentation risks in accomplishing business goals
• Prioritize work and provide day to day work leadership and mentorship to the Loan Documentation team
• Provide guidance and subject matter expertise to the immediate Loan Documentation team on generating loans, as well as technical and legal guidance within matters related to loan documentation

• 6+ years of customer service, loan administration, collections, or sales environment experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

• Preferred Mortgage experience
• Understanding of US Mortgage process related TRID regulations
• Experience in US Mortgage Closing process is a must
• MS Office Proficient
• Experience in Customer Telecommunication Contact within a Financial Services Environment, Financial Services Operations, Underwriting, Closing and Quality Assurance experience, or equivalent demonstrated through one or a combination of the following: work experience, training, & education

• Provide support in performing loan documentation closing duties on complex loan packages to ensure compliance with company's policies and government regulations
• Process or close loans. Interact with 3rd Party Settlement agents to prepare and deliver closing documents.
• Perform administrative, operational, or customer support tasks related to complex loan packages
• Manage an assigned pipeline of all loan types relative to business line
• Provide subject matter expertise and interpretation of procedures to the team of Senior Loan Documentation specialists to ensure timely completion of work
• Interact with immediate Loan Documentation team, functional area, and internal peers outside work group on information related to the routine loan documentation process
• Excellent Spoken and written communication skills
• Proactively engage with internal bank stakeholders, third parties, settlement agents via telephone, email to gather necessary information, documentation, clarify information & resolve mortgage closing conditions
• Ability to conduct clear and customer centric telephone conversations to explain underwriting decisions, documentation requirements and next steps in the mortgage process
• Effectively handle both inbound and outbound calls maintaining high levels of responsiveness and timely follow ups
• Demonstrate active listening skills to accurately capture information and address concerns.
• Maintain accurate call logs, documenting key points and outcomes of the telephonic conversations for audit purposes
• Collaborate cross functionally with Processing & Sales teams for seamless communication, queue management and customer satisfaction
• The candidate must be willing to work within US hours typically between 09:00PM- 06:00AM Manila

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.