דרושים User Experience Ux Researcher ב-Uber ב-ארהב

About the Role

- - - - What the Candidate Will Do ----

1. Build a vision: define a product vision for the team and identify near and long-term initiatives to build your product roadmap.
2. Align teams: work closely with cross-functional teams across Uber Verticals, Eng, Data Science, and Operations to align business and product strategy.
3. Execute: translate user needs and insights into product requirements by distilling user problems, writing hypotheses, and describing desired outcomes.
4. Iterate: distill insights from various data sources such as performance dashboards, experimentation results, and user research. Then apply the findings back into the product development process.

- - - - Basic Qualifications ----

1. Bachelor's Degree in Computer Science, Information Systems, Engineering, Business Management or equivalent.
2. At least 4 years of experience as a Product Manager.
3. Experience working with design on complex UI/UX challenges.
4. Experience building consumer products. This is a user-focused role, so experience delivering highly successful and creative mobile user-facing products is a must.
5. Experience using data to drive strategic decisions. This is a complex problem space, requiring experience with experimentation and data-driven decision-making.
6. Excellent stakeholder management skills.

- - - - Preferred Qualifications ----

1. Deep understanding of marketplace mechanics.
2. Experience building global products.

For New York, NY-based roles: The base salary range for this role is USD$161,000 per year - USD$179,000 per year.

For San Francisco, CA-based roles: The base salary range for this role is USD$161,000 per year - USD$179,000 per year.

About the Role

You'll be responsible for shipping experiences and personalized coaching that empower Earners to:

1. Strategize: Decide when and where to drive;
2. Earn smarter: Understand how to maximize their earnings; and
3. Plan ahead: Navigate new products and earning opportunities.

- - - - What the Candidate Will Do ----

1. Build a vision: define a product vision for the team and identify near and long-term initiatives to build your product roadmap.
2. Align teams: work closely with cross-functional teams across Marketplace, Uber Verticals, Eng, Data Science, and Operations to align business and product strategy.
3. Execute: translate user needs and insights into product requirements by distilling user problems, writing hypotheses, and describing desired outcomes.
4. Iterate: distill insights from various data sources such as performance dashboards, experimentation results, and user research. Then apply the findings back into the product development process.

- - - - Basic Qualifications ----

1. At least 6 years of relevant experience with at least 3 in product management
2. Deep user empathy to design narratives and UX that resonate with Earners
3. Analytical rigor to set priorities and drive decision-making
4. Ability to navigate / simplify complexity and teach others
5. Strong stakeholder management across partner teams and at global scale

- - - - Preferred Qualifications ----

1. Ability and desire to dig into the data and discover insights on your own
2. Marketplace experience and comfort managing user versus business trade-offs
3. Experience owning and driving business value from a user-facing global platform product
4. Rich toolkit of Machine Learning tools and knowledge of how to deploy them
5. A strong creative streak and successful track record pitching new business ideas 0-to-1
6. First principles thinking and ability to respectfully challenge longheld assumptions

For New York, NY-based roles: The base salary range for this role is USD$190,000 per year - USD$211,000 per year.

For San Francisco, CA-based roles: The base salary range for this role is USD$190,000 per year - USD$211,000 per year.

For Sunnyvale, CA-based roles: The base salary range for this role is USD$190,000 per year - USD$211,000 per year.

What You'll Do

• Defining and driving ML solutions for key strategic problems in the space of product recommendations and merchandising: help riders find and complete rides with the right products, trying to understand their intent and context while attending to Uber’s business goals, marketplace conditions and efficiencies.
• Raise the bar of ML engineering by improving best practices, producing exemplary code, documentation, automated tests and thorough and precise monitoring.
• Provide technical leadership to a passionate, experienced, and diverse engineering team. Manage project priorities, deadlines and deliverables and design, develop, test, deploy and maintain ML solutions.
• Partner with product owners, data scientists and business teams to translate key insights and business opportunities into technical solutions

Basic Qualifications

• MS or equivalent experience in Computer Science, Engineering, Mathematics or related field
• 5+ years of experience in software engineering with an emphasis on data-driven methodologies and online experimentation
• Strong problem-solving skills, with expertise in ML methodologies
• Experience in applying ML, statistics, or optimization techniques to solve large-scale real-world problems (e.g. ads tech,search, recommendation systems, ranking/retrieval, or representation learning)
• Industry experience in ML frameworks (e.g. Tensorflow, Pytorch, or JAX) and complex data pipelines; programming languages such as Python, Spark SQL, Presto, Go, Java

Preferred Qualifications

• 7+ years of experience in software engineering with an emphasis on data-driven methodologies and online experimentation
• Background in search, recommendation systems, ranking/retrieval, or representation learning is highly desirable.
• Hands on experience with Deep Neural Networks, Transformers, etc
• Innate truth-seeker who values and produces analytic evidence and insight, as well as translating them and business goals into technical problems and solutions.
• 2+ years of experience working in a cross-functional and/or cross-business projects, partnering with Product, Scientists, and cross-org leads to shape the team’s strategies
• Passionate about helping junior members grow by inspiring and mentoring engineers
• PhD degree in Computer Science, Engineering, Mathematics or related field

For San Francisco, CA-based roles: The base salary range for this role is USD$198,000 per year - USD$220,000 per year.

For Sunnyvale, CA-based roles: The base salary range for this role is USD$198,000 per year - USD$220,000 per year.

About the Role

In this role, you will lead with deep customer insights and empathy, relying on data and UXR to make informed decisions grounded in strong product intuition. You'll be both creative and bring deep expertise in consumer product to the table, as well as analytically rigorous, driving experimentation and knowing your metrics. You'll operate with an owner’s mindset, obsessing over every detail of the end-to-end experience.

What the Candidate Will Do

1. Collaborate with cross-functional teams, including Design, Data Science, Engineering and Ops, to identify opportunities to make the experience better and drive business outcomes.
2. Distill the vision and strategy for the team and effectively present and communicate to cross-functional partners and leadership to generate enthusiasm and drive alignment.
3. Develop and maintain a roadmap of product initiatives, and implement data-driven experiments to improve the core consumer experience for Uber Eats.

Basic Qualifications

1. 5+ years of Product Management experience delivering highly successful and innovative consumer products with your fingerprints all over them. You should be familiar with systems thinking, analytics and experiment design, and have a solid understanding of software development processes and concepts.
2. Leadership. Extensive experience setting and delivering on a strategy you crafted, where you were accountable for the outcomes.
3. Customer obsession. You have a knack for taking on complex product challenges and finding elegant solutions that are delightfully simple for our users.
4. Experience building scaled businesses, including ownership and optimization of business performance metrics.
5. Experience working with geographically distributed cross-functional teams in an energetic, high-octane environment.

Preferred Qualifications

1. A Driver" mindset. You are biased toward action, a great collaborator, a master disambiguator/simplifier, and constantly pushing toward clarity and delivery. You never hesitate to roll up your sleeves and tackle something hands-on.
2. A high bar across the board. From your own contributions to the people you work with, to the products you work on, you have a never-ending desire to grow and learn.
3. Attention to detail. Obsess over every pixel and underlying detail that drives the way users experience Uber Eats. No problem is too big or to small.
4. Finger-tippiness with data. You find a way to get the data you need and whip it into an insightful story with no help. You know how to demonstrate this data to make decisions without getting stuck in analysis paralysis
5. A high bar across the board -- from your own contributions to the people you work with, to the products you work on
6. A true passion for Uber's mission, our products, and the company's hybrid technology/operations nature
7. A never-ending desire to grow and learn

For San Francisco, CA-based roles: The base salary range for this role is USD$190,000 per year - USD$211,000 per year.

For Seattle, WA-based roles: The base salary range for this role is USD$190,000 per year - USD$211,000 per year.

What the Candidate Will Do:

1. Serve as a technical leader on our most demanding, cross-functional projects.
2. Functionally decompose complex problems into simple, straight-forward solutions.
3. Mentor and grow other eng leaders on the team and in the org
4. Possess expert knowledge in performance, scalability, enterprise system architecture, and engineering best practices.
5. Assist in the career development of others, actively mentoring individuals and the community on advanced technical issues and helping managers guide the career growth of their team members
6. Exert technical influence over the App Experience team, increasing the team's productivity and effectiveness by sharing your deep knowledge and experience. You are a visionary leader, builder and an operator.
7. Balance technical leadership and savvy with strong business judgment to make the right decisions about technology choices.

Basic Qualifications:

1. Minimum 7 years of software engineering experience
2. Strong product-focused engineer with past consumer product expertise
3. Experience leading teams of other product-minded engineers, while also contributing to the roadmap across IC dimensions
4. Mastery of object-oriented design, data structures, distributed systems, and algorithms

Preferred Qualifications:

1. Deep hands-on technical expertise in at least one major technical area: large scale full stack development, building complex distributed systems, launching complex UX overhauls
2. Experience working with personalization and recommendation systems to craft rich, cohort-based experiences for users
3. Domain knowledge of marketplace systems
4. Strong cross-functional collaboration and team bar-raising skills

For New York, NY-based roles: The base salary range for this role is USD$223,000 per year - USD$248,000 per year.

For San Francisco, CA-based roles: The base salary range for this role is USD$223,000 per year - USD$248,000 per year.

For Sunnyvale, CA-based roles: The base salary range for this role is USD$223,000 per year - USD$248,000 per year.

About the Role

We focus on delivering cost-effective support, addressing earner VOC, and developing strategies to improve the earner experience in a very fast moving marketplace landscape

As a CX Program Specialist, you will play a critical role in improving support processes, optimizing workflows, and driving operational excellence for both merchant partners and internal stakeholders. This role requires process improvement skills, good attention to detail, and general problem-solving acumen and curiosity. You will work closely with cross-functional teams and BPO partners to streamline operations, solve pain points, and implement impactful initiatives.

Your Impact in Role:

1. Policy and Support Experience improvements - See trends in earner issues, fix policy and process gaps, recommend experience improvements
2. Project Management – Support execution of key initiatives. Key projects in H2 include Sales teams, Defect Reduction and GenAI support tech rollouts.
3. Collaborate with Cross-Functional Teams – Work closely with key POCs such as Analytics, Vendor Management, Workforce Management, L&D, Content, and Operations to align strategies and drive continuous improvement.
4. Support Teams Coordination – Ensure smooth and efficient operations within third-party support teams, optimizing performance and service quality.
5. Troubleshoot and Solve Ad-Hoc Issues – Proactively address operational challenges, ensuring a seamless earner support experience.

The Experience You'll Bring:

1. Stakeholder Management – Experience working cross-functionally and globally to align priorities, execute initiatives, leverage synergies and manage expectations.
2. Adaptability – Ability to navigate ambiguity, prioritize multiple projects, and thrive in a rapidly evolving landscape.
3. Attention to Detail – A meticulous approach to process documentation, execution, and operational accuracy.

Preferred Qualifications:

• Experience in BPO operations and/or Customer Experience (CX).
• Hands-on experience with SQL
• GenAI support transformation / optimisation

* Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to .

About the Role

In this role, you’ll be the central insight partner for our mobility and delivery businesses across Taiwan—translating customer signals, support tickets, and product feedback into actionable insights. You’ll own our VoC deep dives, guide product rollout tracking, and play a critical role in R&A spend control.

What You'll Do

• Own end to end strategic projects
• Conduct VoC deep dives based on support ticket analysis and qualitative signals
• Synthesize trends to inform rollout success, product fit, or root-cause analysis
• Collaborate with other program specialists and enablement teams to embed insights into LOB actions
• Build quarterly insight decks for senior leadership, driving strategic conversations
• Serve as a central partner in operational enablement—helping local teams move fast with clarity and data
• Maintain a consistent insight generation rhythm across Mobility and Delivery verticals

What You'll Need

• 3+ years of experience in data analytics, business insights, operations strategy, or a related function
• Proficiency in data analytics; comfort working with large datasets
• Demonstrated ability to interpret business trends from ambiguous data
• Experience working cross-functionally with ops, product, tech and commercial teams
• Excellent written and verbal communication skills in English and Mandarin

Preferred Qualifications:

• Experience in management consulting/fast paced tech firm in a business problem solving capacity
• Proven track record running structured, cross-functional projects independently
• Prior experience in customer support analytics, VoC programs or rollout measurement
• Experience in a fast-paced, analytical, or operational role
• Experience and proficiency in SQL, Python and R

* Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to .