דרושים Community Support Representative Csr - Polish Speaker ב-Uber ב-ארהב

What the Candidate Will Do

1. Manage team performance and drive results, guide adherence to policies
2. Lead, coach, mentor, and motivate employees
3. Partner with the Recruiting team on hiring
4. Lead improvements on support logic and processes
5. Address and resolve escalations or further escalate
6. Maintain stakeholder relationships
7. Drive accountability for policies and other guidelines
8. Execute root cause analysis action plans from escalations and agents’ performance
9. Leverage audit results from Service Quality members and guide towards progressive improvements; identify opportunities for additional training & development
10. Complete administrative and HR related tasks for the team

Basic Qualifications

• Some experience in retail, hospitality, or customer service in-person or contact center environment
• FOR INTERNALS: At least 1 year of informal leadership or SME experience
• FOR EXTERNALS: At least 1 year of people management experience
• Basic project management skills
• Proficiency in Google Suite
• Schedule flexibility for a 24/7 environment

Preferred Qualifications

• Supervisory or leadership experience—You have a demonstrated ability to set team goals, drive accountability, develop talent, and stay calm through challenging situations
• Maintain a positive, can-do demeanor and encourage others to do the same
• Excellent written and verbal communication skills
• Excellent interpersonal skills – You establish trust and effective working relationships with internal and external partners
• Strong time-management and organizational habits —You prioritize work effectively and drive multiple projects to completion at once

For Chicago, IL-based roles: The base hourly rate amount for this role is USD$29.50 per hour.

You will be eligible to participate in Uber's bonus program, and may be offered other types of comp. You will also be eligible for various benefits. More details can be found at the following link .

What You’ll Do

• Generate qualified new business opportunities through outbound prospecting
• Conduct strategic outbound outreach into accounts (1,000+ employees) via calls, emails, and LinkedIn
• Research target accounts, map buying personas, and tailor outreach messaging to drive engagement.
• Deliver a high volume of Sales Qualified Leads (SQLs) each month that convert into revenue opportunities.
• Lead high-level conversations with key decision-makers to uncover business pain points and communicate Uber for Business’s value.
• Track daily activities and maintain clean data hygiene in Salesforce and Groove.
• Collaborate with Account Executives, Sales Managers, and Marketing to iterate on messaging, identify winning strategies, and accelerate pipeline velocity.
• Represent Uber’s values while delivering a top-tier prospect experience.

Basic Qualifications

• Bachelor’s Degree with internship or project-based experience in sales, business development, or marketing OR Minimum 12+ months in sales role.
• Excellent written and verbal communication skills, with the ability to build rapport quickly.

Preferred Qualifications

• Hunter mentality and proven track record of outbound success — cold calling, email campaigns, and social outreach.
• Proficiency with sales tools including LinkedIn Sales Navigator, ZoomInfo, Groove, and Salesforce.
• Experience supporting multiple Account Executives in a fast-paced sales environment.
• Strong organization and time management — comfortable juggling priorities and managing follow-ups.
• A self-starter mindset with a passion for learning and exceeding goals.

For Chicago, IL-based roles: The base hourly rate range for this role is USD$29.57 per hour - USD$31.14 per hour.

For New York, NY-based roles: The base hourly rate range for this role is USD$32.94 per hour - USD$34.62 per hour.

What You'll Do

• Provide high-quality virtual customer support through ticket systems (chat and email) and possibly phone.
• Ensure low to medium complexity customer issues are resolved using procedures.
• Ensure high customer satisfaction and demonstrate empathy while solving customer concerns.
• May perform root cause analysis and present findings.
• Collaborate with stakeholders to gain a deeper understanding of recurring customer issues.
• Facilitate onboarding workshops for merchants to explain core processes and ensure smooth adoption.

What You'll Need

• Minimum of 1 year of experience in retail, hospitality, or customer service (in-person or contact center).
• Comfortable operating across multiple support channels (chat, email, phone).
• Strong attention to detail.
• English proficiency at B2 level or higher .
• Proven problem-solving mindset.
• Ability to thrive in a fast-paced environment.
• Excellent written and verbal communication skills.
• Experience in stakeholder management.

Preferred Qualifications

• Experience facilitating training sessions or workshops for customers.
• Process improvement mindset with the ability to identify opportunities and propose solutions.

* Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to .

What You'll Do

1. Leverage prospecting skills and relationships to build partnerships with merchants in your geographic region
2. Manage contract negotiations aimed at establishing the foundation of a strong working relationship with our merchants, including sustainable economics for both parties
3. Clearly communicate the value of Uber and its newest products to prospects
4. Achieve and consistently exceed monthly targets
5. Partner with our Operations and Account Managers to smoothly activate the best merchants
6. Help us identify and build best practices
7. Develop long-term relationships with key in-region partners
8. Act as an ambassador of Uber Eats' mission, brand, and product
9. Proactively maintain communication channels with prospects via email, phone, and face-to-face meetings

Basic Qualifications

1. At least 1 year of experience in sales, operations, account management, or similar functions

Preferred Qualifications

1. Proficiency in Salesforce
2. Outstanding work ethic and attention to detail
3. Willingness to roll up your sleeves, and get in the weeds with our highest value partners
4. Excellent communication and sales skills
5. Strong critical thinking ability

For Miami, FL-based roles: The base hourly rate amount for this role is USD$24.75 per hour.

You will be eligible to participate in Uber's bonus program, and may be offered sales bonuses & other types of comp. You will also be eligible for various benefits. More details can be found at the following link .

• Program Management: Develop and execute a comprehensive quality program strategy aligned with the org's mission and objectives, focusing on enhancing the quality of our customer interactions, the accuracy of data processing, and resolution of customer issues.
• Define Quality Standards: As a program subject matter expert, define and document standardized quality requirements that meet the needs of the Insurance Program team with the necessary local market nuances as appropriate.
• Analysis of Program Health: Baseline program performance and build working strategies to drive metric improvements in partnership with internal teams, GSO Enablement functions (i.e. L&D, Content), and Crash Support and Claims Organization.
• Partner with Quality Operations to ensure that Global Quality Standards are maintained and program performance is documented and reported to key stakeholders.
• Cross-Functional Collaboration: Work closely with cross-functional teams (Global and Regional CommOps, BPOs, QaaS, GSD, CO) to integrate quality considerations into all aspects of customer support delivery.
• Demonstrate Quality Expertise: Stay current with industry-standard methodologies and frameworks that can be applied to Uber’s customer service operation and drive continuous improvement to customer outcomes.
• Support Uber Quality Programs: Be a thought leader and contribute to the Global Quality roadmap ‌ and vision, sharing best practices, and leveraging technology to improve the scale and scope of Quality contributions back to the business.

• 8+ years of experience in quality management, program management, or operations leadership roles within the transportation, technology, or insurance industry.
• 1-2 years of cross functional work implementing large-scale initiatives to multiple support functions/ support sites.
• 3+ years experience in the contact center, customer support, or insurance industries.

• 3+ years of cross-functional team and stakeholder management to drive alignment and deliver impact to the business.
• 3+ years leadership and people management skills, with the ability to inspire, motivate, and develop teams to achieve organizational goals
• 1+ years developing and executing strategic program strategies, driving business results and operational excellence.
• Strong knowledge of quality management principles, methodologies, and tools, with experience in implementing quality programs and driving continuous improvement.
• Excellent analytical and problem-solving skills, with the ability to analyze data, identify trends, and derive actionable insights to improve service quality and reliability
• Experience working with Uber Safety programs, compliance programs, crash claims LOBs, etc either in a Regional or Global capacity
• Outstanding verbal and written communication skills, with the ability to effectively communicate complex concepts and strategies to diverse stakeholders.
• Proven track record of engaging with dispersed/global teams and stakeholders to achieve high performance and a strong internal culture

For Chicago, IL-based roles: The base salary range for this role is USD$140,000 per year - USD$155,000 per year.

For Phoenix, AZ-based roles: The base salary range for this role is USD$124,000 per year - USD$137,500 per year.

About the Role

This role requires a proactive, results-driven individual who thrives in an environment of innovation and collaboration. You’ll work alongside Account Executives and cross-functional teams to ensure a seamless customer experience from the initial contact to onboarding.

• Lead Generation & Prospecting:
  • Generate new leads through email campaigns, LinkedIn prospecting, and cold calling.
  • Identify and qualify outbound leads to ensure alignment with Uber Health's value proposition.
• Customer Qualification & Onboarding:
  • Conduct initial customer calls via Zoom to assess needs and potential fit before handing off to Account Executives (AEs).
  • Work closely with AEs to implement light onboarding and troubleshoot technical issues during initial setup.
• Collaboration & Handoff:
  • Partner with cross-functional teams, including Account Managers and Customer Support, to deliver a seamless customer experience.
  • Ensure a “white glove” handoff of qualified inbound leads to AEs for continued relationship building and growth.
• Pipeline & Reporting:
  • Build and maintain a qualified sales pipeline to drive revenue opportunities.
  • Collaborate with the sales team to meet and exceed individual and team quotas.

• 1 year of technology sales experience, or equivalent skills and accomplishments in a related role required
• Experience in engaging with health systems or government organizations.
• Proficiency in virtual sales tools and techniques.
• Experience using platforms like ZoomInfo, Groove/Sales Loft, LinkedIn Sales Navigator, and Excel/Google Sheets.
• Ability to thrive in an ambiguous work environment and adapt to shifting priorities.
• Open to feedback and eager to grow in a collaborative environment.

• Familiarity with Health System operations, clinical workflows, and decision-making hierarchies.
• Experience prospecting into decentralized enterprises.
• Knowledge of RFP/RFI/RFQ processes and GPO contracting.
• Demonstrated success as a “white space” hunter within enterprise sales.
• Full sales cycle experience, from prospecting to closing.
• Bachelor’s degree or equivalent experience.

For Chicago, IL-based roles: The base salary range for this role is USD$71,500 per year - USD$79,750 per year.

For San Francisco, CA-based roles: The base salary range for this role is USD$79,500 per year - USD$88,500 per year.

What the Candidate Will Do

• Deliver high-quality service across multiple support platforms (email, chat, phone)
• Be a passionate advocate for users while answering any questions that come your way
• Show empathy to frustrated users while solving problems and addressing unsatisfactory experiences
• Build loyalty among new users and get our early adopters to fall in love with Uber all over again
• Triage issues and escalate them when necessary

Basic Qualifications

• Croatian language B2 level
• English language B2 level
• Exceptional communication skills: Effective communicator, verbal & written.

• Willingness to work in shifts: 09:00–17:30 or 11:00–19:30, including weekends (40 hours per week)

• Detail Oriented: Proven ability to multi-task and follow through while paying strict attention to detail.

• Naturally Curious: Coachability, openness to incorporating feedback, and dedication to the improvement of your craft.
• Excellent Teammate: You collaborate internally or across functional/regional areas to get the best possible outcome partners/councils.
• An Owner: Passionate and dedicated, you are deeply committed to taking Uber support to the next level and rising to the occasion to solve problems, big and small. You have the initiative to solve problems on your own.
• Passionate: A genuine passion for Uber and exceptional customer support experiences.

Preferred Qualifications

• 6 months of previous experience in customer support

* Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to .