Uber Bilingual Customer Support Agent 

United States, West Virginia 

350668023

What You'll Do

• Provide high-quality virtual customer support through ticket systems (chat and email) and possibly phone.
• Ensure low to medium complexity customer issues are resolved using procedures.
• Ensure high customer satisfaction and demonstrate empathy while solving customer concerns.
• May perform root cause analysis and present findings.
• Collaborate with stakeholders to gain a deeper understanding of recurring customer issues.
• Facilitate onboarding workshops for merchants to explain core processes and ensure smooth adoption.

What You'll Need

• Minimum of 1 year of experience in retail, hospitality, or customer service (in-person or contact center).
• Comfortable operating across multiple support channels (chat, email, phone).
• Strong attention to detail.
• English proficiency at B2 level or higher .
• Proven problem-solving mindset.
• Ability to thrive in a fast-paced environment.
• Excellent written and verbal communication skills.
• Experience in stakeholder management.

Preferred Qualifications

• Experience facilitating training sessions or workshops for customers.
• Process improvement mindset with the ability to identify opportunities and propose solutions.

* Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to .