דרושים ב-Team8 ב-United States, New Orleans

In this role, you will:

• Manage all aspects of the Teams’ logistics, including scheduling, travel, and meeting attendees.
• Assist with and facilitate meeting follow-ups, note-taking, and execution of action items
• Administration of flights and accommodation for travel, as well as maintaining a positive attitude to handle last-minute changes.
• Communicate on behalf of the team, including handling highly sensitive and confidential material.
• Initiate special projects, including high-profile planning events, board meetings, off-site meetings, team events, reports, presentations, and briefs.

• Bachelor’s degree required.
• Recent and relevant experience supporting C-Suite Executives, preferably at a high-tech company.
• Excellent written and verbal communication skills with the ability to tailor them to individual personalities.
• “Can-do” attitude and a team player who possesses strong professional accountability and individual ownership.
• Ability to work independently and collaboratively.
• Ability to handle multiple projects and multiple stakeholders in a busy, fast-paced environment and meet frequent and competing deadlines; Proven ability to manage projects, work under pressure, consistently meet deadlines, and manage multiple competing priorities.
• Strong Excel, PowerPoint, Google Slides, Email, and Calendaring skills.
• Ability to support escalation outside of typical business hours.
• Strong presence with exceptional emotional intelligence and the ability to build trusting relationships at all levels in the organization.
• Ability to manage shifting priorities in a fast-paced environment.
• Confident and able to influence; ability to collaborate effectively internally and externally

Advantage:

• Proficiency in Hebrew, both written and spoken.

The expected base salary for this role is $75,000.00-$100,000.00. This is a good faith estimate but does not include equity or other forms of compensation. Pay will be based on experience level, but those outside of the salary band are welcome to apply.

• Strategic Leadership: Own and drive the strategic direction of sales operations, providing insights and recommendations to accelerate revenue growth and support scalability.
• Revenue Analytics: Develop and implement frameworks for pipeline velocity, forecast accuracy, capacity planning, win rate analysis, and other key sales metrics.
• Sales Development Oversight: Manage the sales development function, driving efficiency through data-driven decision-making, performance metrics, and process optimization.
• Systems & Tools Administration: Own the administration and optimization of the sales tech stack, including Salesforce, SalesLoft, Common Room, Gong, Apollo, and LinkedIn Sales Navigator, ensuring seamless integration and utilization.
• Sales Enablement: Oversee the design and execution of onboarding programs, ongoing training, and development initiatives to empower the sales team and enhance productivity.
• Sales Operations: Lead the execution and improvement of sales processes, including renewal management, weekly forecasting, compensation planning and analysis, and deal desk operations.
• Cross-Functional Collaboration: Partner closely with Sales, Marketing, Finance, and Customer Success teams to align on go-to-market strategies and drive operational efficiencies.
• Process Optimization: Identify areas of inefficiency and implement scalable processes to support rapid growth and improve overall sales effectiveness.

• Lead, mentor, and develop a team of Commercial Account Executives, driving performance to exceed revenue targets.
• Own and optimize the full sales cycle, ensuring best practices are implemented across prospecting, relationship building, contract negotiation, and closing.
• Collaborate cross-functionally with marketing, customer success, and product teams to align on go-to-market strategies and enhance customer experience.
• Provide regular coaching, feedback, and training to AEs to improve sales skills and performance.
• Establish and monitor key sales metrics, including pipeline health, forecast accuracy, and deal velocity.
• Work closely with leadership to refine sales processes and scale operations efficiently.
• Maintain a deep understanding of Finout’s solution and market positioning to effectively communicate value propositions to customers and prospects.
• Participate in strategic customer meetings, contract negotiations, and executive-level discussions to support AEs in closing complex deals.
• Travel up to 25% of the time for on-site customer meetings and industry events.

Customer Onboarding:

• Lead and manage the end-to-end customer onboarding process, including initial discovery, configuration, testing, and go-live.
• Collaborate with customers to understand their technical requirements, business goals, and workflows, ensuring the platform is configured to meet their needs.

Platform Integration:

• Assist customers in integrating their systems with our SaaS platform via APIs, Cloud Storage, and other data exchange methods.
• Troubleshoot and resolve technical issues during the integration process.

Solution Design:

• Customize workflows, data mappings, and system configurations to align with customers’ FinOps processes and objectives.
• Provide guidance on best practices to optimize platform usage.

Project Management:

• Act as the primary technical point of contact during the onboarding phase, ensuring timelines, milestones, and deliverables are met.
• Proactively communicate progress, risks, and issues to internal stakeholders and customers.

Customer Support and Training:

• Conduct training sessions and provide documentation to empower customers to use the platform effectively.
• Offer post-implementation support to ensure a smooth transition to ongoing account management.

Feedback Loop:

• Collect and analyze customer feedback to identify common challenges and potential improvements to the onboarding process.
• Partner with Product and Engineering teams to influence platform enhancements and feature development.

About Port

The developer experience, developer productivity, and driving software quality are on

top of every engineering leader’s mind.

At Port, we help engineering organizations excel through our open internal

consolidates everything developers need to know and execute to deliver software

autonomously and to comply with organizational standards. Managers use Port to

understand engineering metrics and improve them.

We’re growing rapidly, fueled by the industry’s leading product and by the constant

developers work.

Why we’re looking for you

mindset and a proactive approach. In this pivotal role, you’ll ensure

satisfaction and uncovering opportunities for expansion.

You’ll Spend Your Time:

• Act as the primary point of contact for customers, profoundly understanding their technical needs, challenges, and business objectives to develop bespoke success strategies.
• Monitor technical health indicators within customer accounts, proactively addressing issues to ensure ongoing customer satisfaction and success.
• Forge and maintain strong relationships with key stakeholders, positioning
• yourself as a trusted advisor for all matters related to Port.
• Lead strategic initiatives to align with customer goals, including tailored onboarding programs and adoption strategies.
• Serve as a liaison between customers and internal teams (Sales, R&D, Marketing), advocating for customer needs and fostering collaborative solutions.
• Collaborate with Account Executives to identify and pursue expansion opportunities, contributing to account growth and retention.

What You’ll Need

• 8+ years of experience in technical customer-facing roles such as Technical Customer Success Manager, Customer Success Engineer, Technical Account Management, Solution Architect, Implementation Engineer, Solution Engineer within the tech or SaaS industry OR experience as the practitioner: DevOps, Platform Engineer, SRE, and more.
• In-depth experience with technical products or services, especially familiarity with developer tools, CI/CD practices, cloud infrastructure, SDLC, DevSecOps, GitOps, K8s, terraform, Helm, Bash,
• Excellent problem-solving skills, coupled with the ability to communicate clearly complex technical concepts to a diverse audience.
• Exceptional communication and organizational skills, capable of managing different-sized accounts and prioritizing tasks effectively.
• A collaborative team player, able to work closely with cross-functional teams to enhance customer success and drive account growth.

We’d Be Lucky If You

• Have a developer background or coding experience and can contribute to our open source tooling, script a solution with Port APIs and more..
• Bring prior experience in a direct or matrixed role leading technical and non-technical transformation project teams, with a proven ability to work across diverse functional teams.
• Hold a Bachelor’s Degree in science, technology, engineering, math, or business, or possess equivalent experience.
• Have technical certifications like K8s, DevOps, Hashi, AWS, Linux Foundation, Cloud Native Computing Foundation (CNCF)

• The Commercial Account Executive position is a quota-carrying position where you will own the full sales cycle from start to finish, including hunting for new prospects, building relationships with key stakeholders, contract negotiation, and closing.
• You are expected to possess a comprehensive understanding of Finout’s solution and connect this knowledge directly to customer ROI.
• Develop strategies and coordinate cross-functional support to help customers maximize the value from the Finout solution.
• Empower our customers to connect their goals and challenges with the solution on Finout.
• You may travel up to 10% of the time (on-site customer meetings and/or industry events).