דרושים Principal Technical Architect Agentforce Pre-sales ב-Salesforce ב-Australia, Sydney

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Responsibilities:

• Drive a robust business cadence and analytical infrastructure to manage the health and momentum of the business and drive business growth

• Work cross‐functionally with extended teams such as Finance, Marketing, Recruiting, and more to run smooth operations of the business and execute on transformational projects

• Partner with senior leadership to deliver action-oriented, qualitative and quantitative insights that will drive growth and improve sales performance

• Triage leadership requests and projects to maximise effectiveness of sales strategy resources

• Develop a strong internal global network that will help influence local best practices and drive meaningful results

Desired experience/ skills:

• Experience in planning, consulting, finance or businessintelligence/analytics

• Ability to conduct sophisticated and creative analysis, yet translate those results to easily digestible messages, communications, and presentations

• Self-motivated with a highly collaborative style and strong influence skills

• Clear desire to learn and develop

• A hunger to succeed in a fast paced, innovative environment

• Flexibility and ability to adjust on the fly to new demands

• Great knowledge of the Microsoft Office Suite, Google Suite, Excel

• Experience in a fast-paced growth company or with subscription software business models is a plus

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• Drive Tangible Outcomes through Hands-On Implementation:Be responsible for the end-to-end technical delivery of AI solutions, personally writing code, configuring systems, and troubleshooting issues to ensure successful deployment and measurable business impact.

• Remove Technical Blockers:Proactively identify and directly resolve complex technical challenges during all phases of solution delivery, from data integration to model deployment and agent orchestration. You'll be the go-to expert for unblocking progress.

• Build Transformative AI Solutions:Design, develop, and personally implement high-quality, scalable production systems. A significant part of this will involve leveraging AI and Large Language Models (LLMs) to create intelligent agents and automate workflows, all built on top of the Salesforce platform.

• Data Configuration & Integration:Take direct ownership of data from end-to-end. You'll design robust data models, hands-on build efficient processing pipelines, and establish seamless integration strategies to ingest, transform, and analyze complex datasets. Your work will ensure data is always ready and optimized for our AI applications.

• Drive Agentforce Innovation:Become an expert in our innovative Agentforce platform. You'll directly push its capabilities to the limit, developing bespoke intelligent agents, automating intricate business processes, and crafting intuitive user experiences that deliver tangible value.

• Become a Trusted Partner:Embed yourself with client teams to truly grasp their operational challenges and strategic goals. You'll translate these nuanced needs into clear, actionable technical requirements, building strong relationships as their primary technical advisor.

• Conduct Deep-Dive Technical Debugging:Perform detailed analysis and debugging of complex system interactions, data flows, and AI model behaviors to optimize performance and ensure reliability.

• Prototype and Iterate Rapidly:Quickly develop proofs-of-concept and minimum viable products, coding alongside client teams to demonstrate capabilities and gather feedback for iterative refinement.

• Implement Best Practices:Directly apply engineering best practices for code quality, scalability, security, and maintainability across all deployed solutions.

• Strong background in Computer Science or a related engineering discipline.

• Proficiency in one or more programming languages (e.g., JavaScript, Java, Python, Apex).

• Proven track record of hands-on, end-to-end delivery of high-quality, scalable production solutions in a professional environment.

• Hands-on experience building solutions with AI/LLM technologies, including integrating LLMs, applying AI orchestration frameworks, and prompt engineering techniques.

• Strong experience in data modeling, processing, integration, and analytics, with demonstrable proficiency in data platforms (e.g., Salesforce Data Cloud, Snowflake, Databricks).

• Direct experience with the Salesforce platform, including configuration, customization, and development.

• Demonstrated entrepreneurship, a "get-things-done" attitude, and a focus on fast delivery.

• Excellent collaboration and communication skills, both written and verbal.

• Ability to travel 25-50% of the time, as needed to customer sites.

Preferred Qualifications

• Experience with Salesforce Data Cloud and/or Agentforce platform.

• Experience developing conversational AI solutions within regulated industries.

• Experience with Apex and/or Python coding languages.

• Prior customer-facing, hands-on technical role experience.

• Salesforce platform certifications (e.g., Administrator, Platform Developer I, Architect).

• Knowledgeable across Salesforce CRM (Service, Sales, and Marketing).

• Experience with Salesforce Flows and Lightning Web Components (LWC).

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and

If you require assistance due to a disability applying for open positions please submit a request via this.

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Key Responsibilities:

• Build, encourage, and lead a high-performing sales organization. Attract, mentor and develop top talent while encouraging a culture with perfection and accountability.
• Define and implement a clear and compelling vision to exceed revenue targets. Develop and implement sales strategy, handle quotas, and identify new growth opportunities across the region.
• Lead your team through technical discovery sessions, understanding a client’s business challenges and showcasing how Agentforce’s capabilities can deliver impact at scale
• Develop strong executive relationships with key customer partners, aligning on long-term strategies and growth opportunities.
• Identify new opportunities within industry verticals, expand existing accounts, and explore new business channels, partnerships, and routes to market.
• Implement standard processes for forecasting, deal progression, and pipeline management using Salesforce CRM.
• Establish meticulous operation cadence within your team driving forecast accuracy with a keen view on deal progression, sales stage verification, and pipeline coverage.
• Develop, implement, and drive AI consumption and adoption sales motion within your territory, ensuring your customers realize the full potential of Agentforce’s AI crafted solutions.
• Work closely with Product, Customer Success, Marketing, and other Salesforce teams to ensure alignment and seamless execution across the business.

Qualifications:

• Consistent track record in leading and scaling high-performance sales teams in a fast-growth environment with a focus on hiring, retaining and developing talent.
• Deep understanding of Data & AI and machine learning concepts, a strong POV on Modern Data Architectures and the role of Agents.
• Shown ability to exceed sales goals within the context of highly technical sales.
• Strong executive presence and experience in building long-term relationships with senior customers.
• Outstanding communication and negotiation skills honed through your experience.
• A history of consistently surpassing sales targets within a technical sales environment, underscoring your mastery of proficiency in sales processes.
• Experience of selling Integration and/or SaaS highly advantageous

Key Outcomes

• Achieve year-on-year growth expectations for Data Cloud & Agentforce within your region and territory
• Position Data Cloud & Agentforce as the key platform to craft customer engagement, delivering ground-breaking results for our clients
• Build, and champion first class Sales organization attracting top talent within the industry
• Drive high retention, consumption, and expansion of Data Cloud & Agentforce within strategic accounts, delivering outstanding customer success!

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In addition to strategic planning and client interaction, the role occasionally requires hands-on coding. Whether prototyping a solution, solving issues, or guiding the development team through complex implementations, the ability to engage directly with the technology is crucial. This hands-on capability ensures that projects remain agile, responsive, and precisely aligned with client needs.
Responsibilities:

• Technical Leadership: Serve as a domain expert on Heroku’s cloud platform and data services, focusing on application development, data management, and seamless integrations.

• Strategic Advisory: Act as a strategic partner to our clients, helping to unlock and integrate data from various enterprise systems into Heroku-powered applications, enhancing functionality and business insight.

• Project Delivery: Lead the design and implementation of complex projects that involve data cloud strategies, scripting solutions, and extensive data management, ensuring successful project outcomes.

• Client Engagement: Build strong relationships with clients, becoming a trusted advisor by delivering high client satisfaction scores and guiding them through technical and strategic challenges.

• Innovation and Growth: Identify and lead internal initiatives to expand the consulting practice, giving actively to the community’s knowledge base and promoting innovative uses of Heroku within enterprise architectures.

Requirements:

• Advanced degrees or certifications related to cloud architecture, such as Heroku Architecture, AWS Certified Solutions Architect or similar, would be beneficial.

• At least 8 years of professional experience in software development and cloud-based architectures, including hands-on expertise, with a minimum of 3 years in a technical architecture consulting role specifically focused on Heroku enterprise projects OR other cloud based architectures. Validated experience in deploying and leading applications on Heroku is good to have.

Technical Skills:

• Proficient in developing and deploying applications using at least two of the following languages: Ruby, Java, Python, Node.js, PHP, or Go.

• The individual brings a deep understanding of key data services offered by Heroku, including Kafka, Redis, and Postgres DB, paired with expertise in data migrations and integrations, particularly with Heroku Connect. This knowledge is essential for optimally using Heroku’s capabilities in data handling and ensuring seamless data flow across systems.

• Familiarity with Salesforce and its integration points with Heroku platforms, such as MuleSoft and Salesforce Data Cloud.

• Leadership and Communication: Strong leadership qualities with the ability to lead multi-functional teams and multi-stakeholder environments. Excellent communication skills are required for effectively articulating technical solutions, conducting workshops, and engaging with both technical and non-technical team members at all organizational levels.

• Problem-Solving and Innovation: Ability to identify, analyze, and resolve complex technical issues, demonstrating innovative thinking that enhances system efficiencies and performance. Must be adept at quick learning and adaptively applying new technologies and frameworks to solve business challenges.

• Willingness to travel up to X% to meet client needs and drive successful engagements. This role is designed for a visionary leader eager to shape the future of cloud applications and data integration within a vibrant ecosystem, making a significant impact on our clients’ technological and business landscapes.

Leadership Qualities:

• Passion: Passionate about driving customer success and technological innovation.

• Beginner’s Mind: Open to learning and adapting, with a continuous desire to expand skills and knowledge.

• Leadership: Skilled at establishing relationships and influencing strategic directions both internally and with clients.

• Communicator: Effective at conveying complex concepts clearly and persuasively across different audience levels.

• Teammate: Strong collaborator, adept at working within teams with varied strengths and fostering a coordinated work environment.

• Urgency: Agile and responsive, able to expedite processes and get results swiftly.

• Trust: Upholds the integrity and clarity essential to trusted partnerships.

• Adaptable: Thrives in dynamic and changing situations, maintaining focus and effectiveness.

• Community Champion: Actively supplies to the community and promotes shared learning and growth.

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and

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We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

• Exciting role covering ANZ + ASEAN Markets
• Seeking Thai, Vietnamese, Bahassa (Indonesia) or Tagalog Language Skills
• Relevant technical skills with Salesforce or similar technology required

Job Description:

• Be a trusted Data Cloud subject-matter expert for the broader Success Architect organization, including how Data Cloud relates to the success of AI.

• Engage with our Signature and Strategic customers to evaluate and recommend optimization strategies for technical architecture, dev/ops, performance, and solution design specific to Data Cloud.

• Identify and evaluate capability gaps for standard product capability or identify creative Architect solutions through customization.

• Facilitate and influence Executive stakeholders while aligning technology strategy to business value and ROI

• Run playbooks aligned with our Success Architect engagement catalog, tailored to the unique needs and opportunities of Data Cloud customers.

• Build strong relationships with both internal and external business partners, contributing to broader goals and growth.

• Drive thought leadership through mentoring and knowledge sharing

Basic Requirements:

• English and an additional language skills at business proficiency level (Thai, Vietnamese, Bahassa-Indonesia OR Tagalog)

• Minimum 2 development/project implementation lifecycles of Salesforce Data Cloud/CDP

• Proven experience in enterprise consulting, including implementing enterprise software solutions in the Analytics/CDP spaces.

• Demonstrated ability to analyze, design, and optimize business processes focusing on data & integration architecture, with a focus on guiding customers through migration to and optimization of Data Cloud

• Deep understanding of data modeling, integration architectures, and data governance best practices.

• Excellent communication skills, and ability to work collaboratively with cross-functional teams from Developer to Executive

• Ability to facilitate discussions and translate technical concepts& solutions into tangible business value and ROI for customers

• Ability to demonstrate basic understanding and stay up-to-date with emerging data-related and AI technologies

• Proactive and self-starting attitude with the ability to manage tasks independently while collaborating remotelywith customers and colleagues

• Values the importance of Data Ethics and Privacy by ensuring that customer solutions adhere to relevant regulations and best practices in data security and privacy.

Preferred Requirements:

• Experience in a consulting or implementation Partner for Data Cloud/CDP

• Experience with large data such as Snowflake, Databricks, AWS, Google Cloud Storage/Big Query, Azure administration or architecture

• Experience with Customer Data platforms such as Segment, Tealium, Adobe Experience Platform, Amperity, Treasure Data, Twilio Segment, Realtio, etc

• Experience implementing Salesforce Clouds, Multi cloud scenarios - Sales, Service, Industries, Marketing or Commerce

• Familiar with at least one of the Salesforce Architecture Domains: Integration, Access and Identity Management, Data Architecture, Sharing and Visibility, Declarative and APEX Development

• Experience in programming languages such as Python, Java, .Net, SQL

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We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

As a Success Architect specializing in
, you will:

• Drive Customer Impact – Partner with our most strategic and high-priority customers, assessing their Service Cloud implementations and delivering expert recommendations on technical architecture, solution design, application lifecycle management, reliability and feature adoption.
• Lead with Expertise – Serve as a trusted Service Cloud SME within the broader Success Architect organization, providing both proactive and reactive guidance on architecture, technology strategy, thought leadership and product best practices. You will help the team stay at the forefront of Service Cloud innovations, ensuring they are equipped with the latest product developments, best practices and emerging trends.
• Communicate with Clarity – Simplify complex technical concepts for diverse audiences, from technical teams to executive leadership, positioning yourself as a trusted advisor in key business and technology discussions.
• Innovate & Solve Problems – Identify capability gaps and design inefficiencies, recommending product enhancements or creative custom solutions that drive customer success and long-term adoption.
• Execute Proven Strategies – Leverage and tailor Success Architect playbooks to meet the unique challenges and opportunities of Service Cloud customers.
• Build Strong Relationships – Collaborate with internal and external partners, fostering connections that drive customer success, product improvement and overall business growth.

Basic Requirements:

• Solution Design & Architecture
• Experience in software, system or enterprise architecture.
• Expertise in Salesforce products, platform capabilities, technical governance and best practices.
• Experience with large-scale, complex implementations, including SaaS, PaaS multi-tenancy, and multi-tiered infrastructure.
• Strong knowledge of enterprise application integration, covering process orchestration, master data management, AI, analytics and security best practices.
• Familiarity with industry- or vertical-specific solutions (preferred).
• Communication & Leadership
• Ability to assess business objectives, propose solution options and drive stakeholder alignment.
• Strong written and verbal communication skills, with the ability to present complex technical concepts to both business and executive audiences.
• Skilled in creating clear, visually compelling design documents for diverse stakeholders.
• Proven ability to lead discussions, influence decision-making and advocate for best practices.
• High proficiency in English.
• Strategic Thinking & Problem Solving
• Ability to identify design inefficiencies, recommend optimizations and drive customer transformation.
• Provide data-driven insights on customer success stories and industry trends.
• Passion for continuous learning and staying ahead of emerging technologies.

Desired Technical Skills:

• Expertise in Service Cloud -Strong knowledge of Salesforce Service Cloud features
• Ability to configure and optimize these features to meet business needs.
• Data Management & Integration
• Proficient in designing and managing data models, relationships(lookup/master-detail),validation rules and data governance best practices.
• Experience with data import/export strategies, deduplication, ETL tools, and integrating Salesforce with external systems via REST/SOAP APIs, middleware (MuleSoft, Informatica) and third-party connectors.
• Secure & Scalable Architecture
• Expertise in role hierarchy, sharing rules, profiles, permission sets and security configurations.
• Proven ability to design scalable, high-performance architectures aligned with Salesforce best practices, including Large Data Volume (LDV) considerations.
• Skilled in identifying and resolving common anti-patterns, including inefficient SOQL queries, improper bulk processing, excessive DML operations and suboptimal sharing and security model configurations.
• Salesforce Development
• Hands-on experience with APEX programming, Visualforce and Lightning Web Components (LWC).
• Ability to develop and optimize custom triggers, controllers, batch jobs and asynchronous processing.
• Familiarity with governor limits and best practices for efficient code execution.
• System Integration & Extensibility
• Strong understanding of integrating Salesforce with other enterprise systems using APIs, middleware and event-driven architectures.
• Experience working with OAuth, Platform Events, External Objects and tools like Salesforce Connect and Event Relay.

Certifications:

• Required: Salesforce Admin, Salesforce Advanced Admin, Service Cloud Consultant
• Desired: Platform App Builder, Platform Developer 1, Certified Architect Credentials (Application and System Architect)

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Through our extended onboarding program of formal certification, internal training, knowledge transfer, hands on experience and closely working with other Architects you will become a Salesforce Commerce Cloud Domain Authority at the forefront of our architecture offerings, delivering outstanding customer success.

• Assess customers´ business and technology requirements, and translate into technical solutions
• Partner with Salesforce cross-functional customer account teams to ensure customers are successful with our platform.
• Guide our customers and partners throughout implementations by following Salesforce best practices and align with our product roadmap, to meet customer long-term business objectives
• Deliver billable technical consulting and advisory services, including technical workshops, design / code reviews, architecture workshops, trainings, development work, product extensions / integrations, solution and performance optimisations, and support ad-hoc technical queries
• Support Salesforce Sales and Customer Success teams with new license or expansion opportunities, provide estimations, proof-of-concepts, integration strategies and support design / architectural workshops
• Continuously develop your personal expertise on Commerce Cloud, related products and technologies, and the industry
• Contribute to thought-leadership, and sharing knowledge / best practices within the Salesforce community
• Available to travel regionally and occasionally internationally depending on customer needs

• Experience implementing web applications using Cloud / SaaS technologies (e.g. AWS, Heroku)
• Hands-on experience in client- and server-side development (e.g. Html, CSS, RESTful web services, Node.js)
• Ability to analyze potential performance and scalability issues from architectural design and in live environments
• Ability to translate and communicate business requirements into technical solutions
• Ability to drive projects to successful, timely completion, and influence stakeholders and team members
• Team player that can collaborate successfully alongside cross-functional teams and peers
• Self-starter that can work equally well under own initiative or as member of a project team
• Very good written and verbal communication, facilitation and presentation skills
• Degree or equivalent relevant experience required. Experience will be evaluated based on the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)
• Available to travel regionally depending on customer needs

• Professional Services or consulting experience in customer-facing environments
• Salesforce platform development experience (LWC, Apex, Visualforce)
• Other B2C and/or B2B-Ecommerce platform experience
• Agile project methodology experience

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