דרושים Customer Service Support 2nd Shift ב-Philips ב-United States, Nashville-davidson

Your role:

• Coordinate and manage all phases of service contracts, including compliance reviews and ensuring customer deliverables align with corporate policies. Confirm accuracy and a valid path to cash throughout the contract lifecycle.

• Manage competing priorities and deadlines while delivering excellent support to internal partners and external customers. Proactively assist teammates and maintain strong partnerships with Sales and internal teams to ensure aligned goals.

• Actively seek opportunities to challenge yourself and others, driving positive impact for the team, customers, and business. Lead or participate in projects for continuous improvement while modeling and coaching others.

• Assist with fiscal close reports and resolve customer entitlement issues related to service contract processing errors. Escalate issues to management as needed and perform other assigned duties.

• Utilize Salesforce, Enterprise Resource Planning, and custom databases to streamline data processes and serve as the main contact for service contract booking requests. Analyze complex contract requirements for compliance, communicate policies internally, maintain procedures, and apply cross-functional process knowledge.

You're the right fit if:

• You’ve acquired 3+ years of sales support experience.

• Your skills include level intermediate or better in MS Office (including experience using VLOOKUP and pivot and SAP systems tables). A bonus if you have experience working with Salesforce.

• You have at least a bachelor’s degree in business or a related field.

• You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this .

• You’re an individual passionate about customer experience, operational excellence, and continuous development, with the ability to work efficiently under tight deadlines, take on new responsibilities, communicate effectively, collaborate well in teams, demonstrate strong interpersonal and organizational skills, and make confident decisions within established policies.

This is an office role.

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.

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The pay range for this position in Tennessee is $21.27 to $34.04 hourly.

US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.

Your role:

• Develop and maintain internal customer relationships, handling a high volume of inbound calls and emails. Address inquiries and resolve issues promptly.

• Analyze transactions, correct records, and adjust errors. Manage multiple tasks with attention to detail.

• Respond to customer inquiries about pricing, availability, and lead times. Provide accurate and timely information.

• Process customer orders and RMAs accurately. Collaborate with other departments for order completion.

• Maintain product knowledge, including prices, delivery times, and marketing promotions. Assist with returns and replacements as needed.

You're the right fit if:

• High school education or equivalent required; Associate degree preferred.

• 3+ Years of Industry Experience

• Customer Service Experience Required

• You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this .

• Strong communication and computer literacy skills - verbal and written, Office Suite programs, typing

Your role:

• Manage daily que, workflow, and process customer quotes/purchase orders accurately and efficiently within outlined KPIs and SLAs.

• Audit cases, support reporting, and ensure timely revenue recognition and service order closure.

• Communicate with internal and external customers to resolve issues and provide excellent service.

• Collaborate across departments, maintain data integrity, and address quoting errors / discrepancies.

• Contribute to team goals, participate in training, and drive process improvements with a positive, adaptable attitude.

You're the right fit if:

• Minimum 2 years of experience in Billing and Invoicing, Accounts Receivable/Payable, Contract Management or equivalent.

• High School Diploma, Vocational Education required

• 1+ years’ experience in an administrative position with experience in order processing/order entry or related experience (preferred).

• You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this .

• Experienced in using PCs and Microsoft Office, with strong organizational, time management, and effective oral and written communication skills.

How we work together

This is an office-based role.

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The hourly pay range for this position in Nashville, TN is $18.39 to $29.42, plus overtime eligibility.

US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.

be provided for this position. For this position, you must reside inwithin commuting distance to
Nashville, TN.

Your role:

• Ensure deliveries to the warehouse are received, inspected, documented and stored.

• Warehouse Automation and Warehouse Project.

• Support continuous improvement on Warehouse related activities and automation.

• Perform tasks to ensure the products can be delivered to the warehouse (e.g. check ASN, assign dock to truck, check transport documents and segregate stock).

• Focus to ensure successful implementation of MCC automation Project in HAI robotics and SEER AGV.

• Plan outbound warehouse activity to meet customer requested delivery date (in alignment with transport planning).

• Track product availability and pick, pack and ship product for delivery.

• Count stock and identify damaged, lost, found goods.

• For outbound delivery ensure truck/container is loaded and documents are attached to shipment.

• In all execution control and secure quality of warehouse (correct picking/shipping of deliveries, no damages).

You're the right fit if:

• Education background of diploma or bachelor’s degree from any major.

• Minimum 8 years working experience of Store & Material handling Supervisor in manufacturing environment.

• Advanced computer skills with experience in ERP and Reporting systems (SAP).

• Practical working knowledge of lean manufacturing tools.

• Strong verbal and written communication skills.

• Project Management and Change Management (Lead improvement Projects in warehousing and Automation, not just a project member)

• Knowledge in I4.0 and ability to initiate & implement Warehouse Automation/Digital Transformation

• Certified in any of these areas such as: Lean, Value Stream Mapping and Six Sigma Knowledge (Certified Green Belt/ Black Belt).

• Strong leadership for 3-5 years' experience & problem solving.

• Hands-on experience in leading logistics processes across shipping, warehousing, and distribution.

• Strong understanding of end-to-end in-house logistics management.

• Excellent leadership as well as Change and project management skills demonstrated.

• Knowledge in I4.0 and ability to initiate & implement Warehouse Automation/Digital Transformation.

• Familiarity with shipping documentation and import/export formalities.

• Strong analytical and logical thinking skills to support data-driven decision-making and problem-solving.

• Strategic thinker with the ability to approach challenges from multiple perspectives.

• Strong knowledge and experience in supply chain management (areas such as supply planning, production planning, inventory management, logistics, and distribution), best practices, and industry trends on a global scale.

• Practical knowledge and experience with CI tools Lean, Six Sigma, Value Stream Mapping, JI, DMAIC and similar tools and methods are preferred.

• Working knowledge of using MS Office, SAP and other systems relating to logistics and warehouse management.

Your role:

• Build credibility and trust with customers by conducting pro-active customer visits.
• Provide appropriate, timely, and regular communications to customer and internal key stakeholders regarding customer and equipment issues.
• Demonstrate a sense of urgency to identify and resolve customer issues. Follow the appropriate escalation process.
• Provide exceptional customer service by adhering to customer entitlements, setting clear expectations, meeting commitments and arrival times.
• Understand customer's business and competitive environment.
• Manage company assets effectively in accordance with established Philips processes and guidelines including labour time, parts ordering and returns, tools and test equipment calibration, purchase orders, equipment, company vehicles, business expenditures, etc.
• Must be qualified and perform work in at least one modality ( MRI ) but may be asked to become qualified in and perform work in multiple modalities. Maintains knowledge of technical advances and current industry trends, seeking out formal and informal training opportunities.
• Independently resolve equipment and customer issues.

You're the right fit if you have:

• BA Degree or High school graduate or vocational certification in electronics, biomedical equipment servicing/engineering or equivalent combination of education and experience in the electronics industry, preferably in a Health Tec environment.
• Experience in technical service environment, ideally in the biomedical segment.
• Understand and apply electronic, mechanical, and networking theory to install, diagnose and repair equipment including knowledge and use of all necessary tools and test equipment.
• Strong organizational skills, self-disciplined and the ability to work independently.
• Ability to effectively operate in a team driven environment to achieve assigned goals and objectives.
• Ability to adapt to changing work requirements in a complex, fast-paced environment.
• Oral and written communication skills in English in addition to Italian as local language.
• Availability to travel constantly across the North-East district.

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
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• Discover .
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How we work together

We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company’s facilities. Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations.

This is an in office role.

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody, everywhere, has access to the quality of healthcare that we all deserve. Do the work of your life to help improve the lives of others.

• Learn more about.
• Discover
• Learn more about
• Learn more about

The pay range for this position in Nashville, TN from $ 21.00 hourly to $ 32.00 hourly.

The actual base pay offered may vary within the posted ranges depending on multiple factors including job-related knowledge/skills, experience, business needs, geographical location, and internal equity.

In addition, other compensation, such as an annual incentive bonus, sales commission or long-term incentives may be offered. Employees are eligible to participate in our comprehensive Philips Total Rewards benefits program, which includes a generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement and much more. Details about our benefits can be found.

At Philips, it is not typical for an individual to be hired at or near the top end of the range for their role and compensation decisions are dependent upon the facts and circumstances of each case.

. The companyconsider candidates who require sponsorship for a work-authorized visa, now or in the future.

Company relocation benefits will not be provided for this position. For this position, you must reside in or within commuting distance to

This requisition is expected to stay active for 45 days but may close earlier if a successful candidate is selected or business necessity dictates. Interested candidates are encouraged to apply as soon as possible to ensure consideration.