Philips Customer Service Support 2nd shift 

United States, Tennessee, Nashville-Davidson 

344214362

Your role:

• Develop and maintain internal customer relationships, handling a high volume of inbound calls and emails. Address inquiries and resolve issues promptly.

• Analyze transactions, correct records, and adjust errors. Manage multiple tasks with attention to detail.

• Respond to customer inquiries about pricing, availability, and lead times. Provide accurate and timely information.

• Process customer orders and RMAs accurately. Collaborate with other departments for order completion.

• Maintain product knowledge, including prices, delivery times, and marketing promotions. Assist with returns and replacements as needed.

You're the right fit if:

• High school education or equivalent required; Associate degree preferred.

• 3+ Years of Industry Experience

• Customer Service Experience Required

• You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this .

• Strong communication and computer literacy skills - verbal and written, Office Suite programs, typing