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Bank Of America Fraud Client Service Representative - 2nd Shift 
United States, Georgia 
770774565

Today


This job is responsible for providing resolution of multi-product fraud related client requests by answering calls, chats, or emails in an inbound contact center. Key responsibilities include working in an environment that requires accuracy, using logic, multi-tasking, toggling between systems, and communicating resolutions while delivering a great client experience. Job expectations include providing seamless service delivery to answer client questions, resolving problems, performing account maintenance, and looking for opportunities to deepen relationships through digital solutions.

Responsibilities:

  • Identifies client needs and recommends solutions when fraud has been identified

  • Records data captured during client interactions accurately

  • Identifies and escalates through appropriate channels for items requiring risk review, exception handling, or further analysis

  • Reads frequent updates and learning materials, often while on the call, and implements into conversations with speed and accuracy

  • Complies with industry regulations, bank procedures, integrity levels of the department's system and financial controls

Required Qualifications:

  • Must be able to start on a class start date of 9/22/2025

  • 1+ years of customer/client service experience, including experience handling difficult client situations

  • Displays passion, integrity, commitment and drive to deliver a positive, differentiated service that improves our clients’ financial lives

  • Fully understands how life events can impact a client’s financial situation and is prepared to actively advise solutions and analyze/resolve complex client problems through creative solutions

  • Shows commitment to excellent attendance with proven reliability and can adhere to the agreed upon work schedule

  • Dependable team-player attitude with an understanding that calls must be handled immediately, including weekends and holidays

  • Communicates effectively and confidently with all clients to make their financial lives better

  • Ability to engage with clients – begin a conversation, anticipate what questions a client will have, actively share information using plain language, build rapport and handle objections

  • Comfortable receiving ongoing performance feedback and coaching

  • Ability to learn and adapt to new information and technology platforms

  • Minimum of an intermediate level of proficiency with computers and current technology


Desired Qualifications:

  • 1+ years of experience in the banking/financial industry

  • 2+ years of experience working in a client service capacity​​

Schedules available:

Sun-Thurs 12:30pm-9pm ET
Tues-Sat 12:30pm-9pm ET


Skills:

  • Conflict Management

  • Customer and Client Focus

  • Decision Making

  • Fraud Management

  • Oral Communications

  • Active Listening

  • Attention to Detail

  • Data Collection and Entry

  • Issue Management

  • Problem Solving

  • Adaptability

  • Collaboration

  • Critical Thinking

High School Diploma / GED / Secondary School or equivalent

2nd shift (United States of America)