דרושים Customer Service Intern ב-Philips ב-India, Pune

Subcontracts Manager
Job Description

The Supplier Account Manager is accountable to initiate, develop and implement effective Supplier Performance and Relationship management programs to ensure performance (productivity, quality, sustainability and delivery), growth and innovation, while effectively managing risk and spend.

Your role:

• Understands the full business relationship with each of the assigned suppliers, its position in the market relative to others, including strengths, weaknesses, strategic direction, investment plans, cost competitiveness, capabilities and capacity including relevant knowledge on products.
• Manages supplier performance to meet annual operating targets
• Develops, maintains and executes Supplier account strategies for the assigned supplier portfolio clearly defining areas of improvement (cost, delivery, quality, responsiveness, innovation) as well as relevant future business opportunities
• Relentlessly drives impact to the bottom and top line through Supplier Performance Development and innovative Negotiation approach.
• Drive compliance, contract and risk management

You're the right fit if have:

• Bachelors or Master degree (Business Administration and/or Engineering)
• 1+ years of strategic buyer and or Site Project Procurement manager and/or Business Process Engineer
• A track record in strategic procurement, driving innovative supplier relationship management. Technical affinity or background very helpful
• Broad experience with electro-mechanical and electronic components categories (cables, batteries, power supplies, Asics, PCB, passive and similar) preferred. Medical industry experience a plus
• Willingness to travel up to 25%
• You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this .

How we work together

This is an Office role.

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.

• Learn more about .
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• Learn more about
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The pay range for this position in Washington is $99,960 to $159,936

US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.

Field service Engineer - Multimodality

About the Organization

, MRI, X‐rays, cardiovascular system, nuclear medicine, PET‐CT, ultrasound, Patient monitoring systems, critical care and Healthcare informatics space.

Responsibilities: -

• The FSE would ensure full compliance of Service Delivery Processes and deliver services both effectively and efficiently.

• FSE would participate in Corrective Maintenance and would also maintain and complete the PM Schedules within the stipulated time frame for his designated area.

• The FSE would implement FCOs of the respective modalities and must act as a support resource to other FSEs for their implementation

• The FSE would report all necessary information both technical and administration [Call Completion, Call Reporting, PM, FCO, Installations] as per the norms to the concerned Modality Leader and Territory Manager.

• Installation and Implementation of the respective system would be the prime responsibility of the Field Service Engineer.

• The position of the FSE would entail Commissioning and Handing-over of the respective systems projects.

• The FSE would coordinate the process of Spare parts Sales with the Customer assisting the Territory manager, Operations manager and CS Sales Support.

• Identifying opportunities for System Upgrades and promoting the same to the Customer would also fall within the job’s purview (senior FSE)

• The FSE would be responsible for proper handling of parts/ Test & Measuring Instruments to ensure the return of all parts with proper documentation.

• The FSE will close calls in time with proper bookings of expenses and man hours in system.

• The FSE must adapt and identify himself as a back up to the Territory Manager of the respective territory (senior FSE)

• The FSE would also Manage Strategic Key Accounts and other Customers for the respective Territory and modality in order to ensure Customer Satisfaction.

• The FSE would also be responsible for the timely escalation of certain issues to the concerned FSE, TM and Technical team and work as a team to provide appropriate solutions.

• FSE needs to raise timely escalation in SMAX. On case to case base needs to ensure timely creation of CFMS.

• He / She would track & identify generic product quality, site related issues and bring to the notice of the higher management the Field Problems as and when they occur through Field Problem Reports / CFMS.

• The FSE must take care of assigned customer accounts for all customer service-related activities.

• He / She would also Manage the Key Accounts for the respective modality to ensure Customer Satisfaction.

• He/She would be responsible for maintaining uptime records for assigned accounts. Ensuring personal acceptability by the customer in appearance and behavior in accordance with Philips Health Systems policy and targets.

• To conform with Philips Health System safety standards including Patient safety, health, safety and security regulations and strict adherence to General Business Principals.

One sentence description of role• The greater impact of this role. • Detail elements of the team and stakeholders for this role. • What are the professional and personal opportunities for development within this role? Include hybrid working here, if relevant. • From (benefit 1) to (benefit 2), a career at Philips comes with all sorts of wonderful benefits. Be sure to speak to your recruiter about benefits in your region.(4 x bullets max) 1. Experience. 2. Skills. 3. Education. 4. Anything else.We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others. • Learn more about .• Discover .• Learn more about .

Service Innovation Manager

You are responsible for

• Define and implementing the service & solution delivery innovation roadmap (3-5 year scope), which is part of the overall business roadmap. This also includes translation of new services (professional services, education, solution delivery &/or support) offerings into new product release specific service requirements.
• Organizes the input gathering from the different internal and external stakeholders (marketing, development, operations as well as the sales regions, key markets and service & solution delivery teams) and realize an alignment between the different parties in order to create a roadmap that is recognized as the right solution to realize long-term targets.
• May be responsible for oversight and execution of the design & development of internal employee learning programs for new developed products, services, software and/or solutions as well as new competency development of service staff, including new hires and change in service strategic direction.
• May be required to realize the required serviceability level of the new developed products.
• Manage service & solution delivery innovation function(s) on resource management and development as well as processes to realize above mentioned responsibilities in an efficient / effective way and to secure compliance with applicable regulations (eg FDA).
• Contribute as member of the BG and Services & Solution Delivery management teams to the definition and execution of the strategy and objectives of the department that are aligned with the BU strategic goals.
• Translate objectives into clear actions/projects for service & solution delivery innovation and deploys these actions in such a way to the employees that they take ownership and accountability of these activities.

To succeed in this role, you’ll need a customer-first attitude and the following

• Typically requires a Bachelor’s degree with > 13 years of related experience, or a Master’s degree with < 10 years of related experience
• Strong technical background will be preferred
• Project management skills will be required.
• Strong written and verbal communication skills required.
• Strong problem-solving skills required & lean thinker would be preferred.
• Good communication with excellent team work & stake holder management is required.
• Experience within a regulated industry required (medical devices desirable, along with knowledge of FDA Quality System Regulations and ISO 13485)
• Ability to innovate cost-saving ideas preferred & continuous improvement is required
• Computer-literate with working knowledge of Microsoft Excel, PowerPoint, and Word required.

In return, we offer you

• By joining our team, you will be given the opportunity to make a difference to people life through the work you do.
• Philips compensation and benefits programs are designed to be competitive within the industry and local labor markets. We also offer a comprehensive medical and insurance coverage to meet the needs of our employees.
• We are committed to creating a global workplace that supports diversity, equity and embraces inclusion.
• We attract, develop, and retain exceptional people in an inclusive environment, where all employees can reach their greatest potential. We are dedicated to the ongoing development of our employees because we know that it is critical to our success as a global company.
• We have established Work Policies for eligible roles to promote Work-Life Balance through a hybrid work set up where our team members can take advantage of working both from home and at the office.
• Safety is paramount to us, and we are relentless in our pursuit to provide a Safe Working Environment across our global network and facilities.
• Through our benefits, development opportunities, and an inclusive and safe work environment, we aim to create an organization our people are proud to represent.

Hybrid work flexibility means people can meet the changing demands of work and home in the most balanced, productive, and healthy way. Hybrid work flexibility means people can meet the changing demands of work and home in the most balanced, productive, and healthy way.

Our hybrid working model is defined in 3 ways:

The way we work and our workspaces are designed to support our well-being, offer career advancement opportunities, and enable us to be at our best.