דרושים Italian Collections Specialist ב-Paypal ב-Ireland, Dublin

Handle inbound calls to and from customers regarding their outstanding balances. Utilize multiple communication channels, including phone, email, and chat, to contact customers, provide support and respond to customer inquiries...

Essential Responsibilities:

Handle inbound calls to and from customers regarding their outstanding balances.
Utilize multiple communication channels, including phone, email, and chat, to contact customers, provide support and respond to customer inquiries efficiently.
Listen to customers' concerns and understand their financial situations to offer appropriate payment solutions.
Negotiate payment plans and arrangements that align with company policies, regulatory requirements, and customers' abilities to pay.
Maintain accurate and detailed records of customer interactions and payment agreements in the system
Provide exceptional customer service by demonstrating empathy, patience, and professionalism in all interactions, while meeting production and quality goals.
Stay informed about company policies, procedures, and industry regulations related to collections.
Proactively engage in self-development activities, that support your professional growth. including attending training sessions and workshops to enhance your skills and knowledge in collections and customer service

Expected Qualifications:

1 year of relevant experience

Fluent French Is Essential

· Customer Focus

· Drive for Right Customer Outcome

· Attention to detail

· Composure

· Listening and Empathy

· Functional/Technical Skills

· Flexibility

· Teamwork

Job Requirements:

· Fluency in French and English required for this role

· Strong verbal (phone) communication skills: actively listen and speak clearly to customers.

· Strong written (email) communication skills: use proper grammar and punctuation.

· Strong working knowledge of external systems and PC based internet and software applications (The Internet, Microsoft Office - Outlook, Word, and Excel)

· Demonstrates a strong commitment to understanding and meeting the needs of customers in compliance with FCA guidelines and the consumer duty.

· Ability to adapt to an ever-changing environment which requires flexibility, especially around processes and shifts

· Reliable High-Speed Internet: Ensure you have a stable and high-speed internet connection to support uninterrupted communication and work activities.

· Secure and Private Workspace: Create a designated workspace that is free from distractions and provides a secure environment for handling sensitive customer information.

Our Benefits:

Any general requests for consideration of your skills, please

משרות נוספות שיכולות לעניין אותך

PayPal Italian Buy Pay Later Collections Representative Ireland, Dublin

PayPal Spanish Buy Pay Later Collections Representative Ireland, Dublin

PayPal Product Manager Buy Pay Later Consumer France, Auvergne-Rhône-Alpes

PayPal Product Manager Buy Pay Later Consumer Germany, Brandenburg

18.11.2025

PayPal Credit Collection Specialist Work Home Ireland, Dublin

שיתוף

This job will contact customers using multiple platforms, including but not limited to, automated phone system, email and chat to negotiate payment plans and help them improve their account status. You will provide personalized solutions while ensuring compliance with relevant guidelines, focusing on fair treatment and support for all customers. Additionally, you will educate customers about different payment relief options and the impact on their credit scores, all while maintaining a positive attitude and meeting productivity and quality goals.

Essential Responsibilities:

Handle inbound calls to and from customers regarding their outstanding balances.
Utilize multiple communication channels, including phone, email, and chat, to contact customers, provide support and respond to customer inquiries efficiently.
Listen to customers' concerns and understand their financial situations to offer appropriate payment solutions.
Negotiate payment plans and arrangements that align with company policies, regulatory requirements, and customers' abilities to pay.
Maintain accurate and detailed records of customer interactions and payment agreements in the system
Provide exceptional customer service by demonstrating empathy, patience, and professionalism in all interactions, while meeting production and quality goals.
Stay informed about company policies, procedures, and industry regulations related to collections.
Proactively engage in self-development activities, that support your professional growth. including attending training sessions and workshops to enhance your skills and knowledge in collections and customer service

Expected Qualifications:

1 year of relevant experience

Your day to day:

Reach out to customers via an automated Dialer system, inbound calls, and email transmission to establish affordable payment solutions for their accounts.
Construct individually tailored solutions while following all local laws and regulations regarding Collections and Debt recovery.
Maintain and promote a positive attitude while achieving the Right Customer Outcome and quality goals.
Display initiative to take on additional responsibilities geared towards professional growth and development.
Identify and guide Vulnerable customers to achieve the Right Customer Outcome
Identify payment options on past due accounts to bring accounts in positive standing as well as construct individually tailored solutions for all facets of the customer’s repayment management through the use of education and debt repayment plans.
Signpost customers to the correct plan to suit their needs.
Discuss affordability testing tailored to meet the customer's circumstances.

What you need to bring:

Strong Customer focus - Excels at customer interaction, exhibits creativity and skill in delivering practical solutions and thrives in a collaborative team environment.
Strong verbal (phone) & written (email) communication skills: actively listen and speak clearly to customers and use proper grammar and punctuation.
Strong working knowledge of external systems and PC-based internet and software applications (The Internet, Microsoft Office - Outlook, Word, and Excel)
Ability to adapt to an ever-changing environment that requires flexibility, especially around processes and shifts (which are subject to change, and which can include Weekend work and some late evenings)
Reliable High-Speed Internet: Ensure you have a stable and high-speed internet connection to support uninterrupted communication and work activities.
Demonstrate a strong commitment to understanding and meeting the needs of customers in compliance with FCA guidelines and consumer duty.
Secure and Private Workspace: Create a designated workspace that is free from distractions and provides a secure environment for handling sensitive customer information.

Our Benefits:

Any general requests for consideration of your skills, please

משרות נוספות שיכולות לעניין אותך

18.11.2025

PayPal Italian Buy Pay Later Collections Representative Ireland, Dublin

שיתוף

Essential Responsibilities:

Handle inbound calls to and from customers regarding their outstanding balances.
Utilize multiple communication channels, including phone, email, and chat, to contact customers, provide support and respond to customer inquiries efficiently.
Listen to customers' concerns and understand their financial situations to offer appropriate payment solutions.
Negotiate payment plans and arrangements that align with company policies, regulatory requirements, and customers' abilities to pay.
Maintain accurate and detailed records of customer interactions and payment agreements in the system
Provide exceptional customer service by demonstrating empathy, patience, and professionalism in all interactions, while meeting production and quality goals.
Stay informed about company policies, procedures, and industry regulations related to collections.
Proactively engage in self-development activities, that support your professional growth. including attending training sessions and workshops to enhance your skills and knowledge in collections and customer service

Expected Qualifications:

1 year of relevant experience

Your day to day:

Reach out to customers via an automated Dialer system, inbound calls, and email transmission to establish affordable payment solutions for their accounts.
Construct individually tailored solutions while following all local laws and regulations regarding Collections and Debt recovery.
Maintain and promote a positive attitude while achieving the Right Customer Outcome and quality goals.
Display initiative to take on additional responsibilities geared towards professional growth and development.
Identify and guide Vulnerable customers to achieve the Right Customer Outcome
Identify payment options on past due accounts to bring accounts in positive standing as well as construct individually tailored solutions for all facets of the customer’s repayment management through the use of education and debt repayment plans.
Signpost customers to the correct plan to suit their needs.
Discuss affordability testing tailored to meet the customer's circumstances.

What you need to bring:

Fluent in Italian and English (verbal & written)
Strong Customer focus - Excels at customer interaction, exhibits creativity and skill in delivering practical solutions and thrives in a collaborative team environment.
Strong verbal (phone) & written (email) communication skills: actively listen and speak clearly to customers and use proper grammar and punctuation.
Strong working knowledge of external systems and PC-based internet and software applications (The Internet, Microsoft Office - Outlook, Word, and Excel)
Ability to adapt to an ever-changing environment that requires flexibility, especially around processes and shifts (which are subject to change, and which can include Weekend work and some late evenings)
Reliable High-Speed Internet: Ensure you have a stable and high-speed internet connection to support uninterrupted communication and work activities.
Demonstrate a strong commitment to understanding and meeting the needs of customers in compliance with FCA guidelines and consumer duty.
Secure and Private Workspace: Create a designated workspace that is free from distractions and provides a secure environment for handling sensitive customer information.

Our Benefits:

Any general requests for consideration of your skills, please

משרות נוספות שיכולות לעניין אותך

17.11.2025

PayPal Spanish Buy Pay Later Collections Representative Ireland, Dublin

שיתוף

Essential Responsibilities:

Handle inbound calls to and from customers regarding their outstanding balances.
Utilize multiple communication channels, including phone, email, and chat, to contact customers, provide support and respond to customer inquiries efficiently.
Listen to customers' concerns and understand their financial situations to offer appropriate payment solutions.
Negotiate payment plans and arrangements that align with company policies, regulatory requirements, and customers' abilities to pay.
Maintain accurate and detailed records of customer interactions and payment agreements in the system
Provide exceptional customer service by demonstrating empathy, patience, and professionalism in all interactions, while meeting production and quality goals.
Stay informed about company policies, procedures, and industry regulations related to collections.
Proactively engage in self-development activities, that support your professional growth. including attending training sessions and workshops to enhance your skills and knowledge in collections and customer service

Expected Qualifications:

1 year of relevant experience

Your day to day:

Reach out to customers via an automated Dialer system, inbound calls, and email transmission to establish affordable payment solutions for their accounts.
Construct individually tailored solutions while following all local laws and regulations regarding Collections and Debt recovery.
Maintain and promote a positive attitude while achieving the Right Customer Outcome and quality goals.
Display initiative to take on additional responsibilities geared towards professional growth and development.
Identify and guide Vulnerable customers to achieve the Right Customer Outcome
Identify payment options on past due accounts to bring accounts in positive standing as well as construct individually tailored solutions for all facets of the customer’s repayment management through the use of education and debt repayment plans.
Signpost customers to the correct plan to suit their needs.
Discuss affordability testing tailored to meet the customer's circumstances.

What you need to bring:

Fluent in Spanish and English (written and verbal)
Strong Customer focus - Excels at customer interaction, exhibits creativity and skill in delivering practical solutions and thrives in a collaborative team environment.
Strong verbal (phone) & written (email) communication skills: actively listen and speak clearly to customers and use proper grammar and punctuation.
Strong working knowledge of external systems and PC-based internet and software applications (The Internet, Microsoft Office - Outlook, Word, and Excel)
Ability to adapt to an ever-changing environment that requires flexibility, especially around processes and shifts (which are subject to change, and which can include Weekend work and some late evenings)
Reliable High-Speed Internet: Ensure you have a stable and high-speed internet connection to support uninterrupted communication and work activities.
Demonstrate a strong commitment to understanding and meeting the needs of customers in compliance with FCA guidelines and consumer duty.
Secure and Private Workspace: Create a designated workspace that is free from distractions and provides a secure environment for handling sensitive customer information.

Our Benefits:

Any general requests for consideration of your skills, please

משרות נוספות שיכולות לעניין אותך

08.10.2025

PayPal Manager Italian SMB Outbound Sales Ireland, Dublin

שיתוף

Lead functional projects and programs that drive business or process improvements. Identify issues and recommend best practices based on specialized expertise. Partner with cross-functional teams to analyze business trends and...

This job is a sophisticated thought partner who uses specialized expertise to identify issues and recommend best practices. This role leads functional projects and programs, contributing to business or process improvements within the function.

Essential Responsibilities:

Lead functional projects and programs that drive business or process improvements.
Identify issues and recommend best practices based on specialized expertise.
Partner with cross-functional teams to analyze business trends and implement solutions.
Contribute to the development and execution of strategic initiatives within the sales function.
Monitor and evaluate the effectiveness of sales processes and make recommendations for enhancements.

Minimum Qualifications:

Minimum of 8 years of relevant work experience and a Bachelor's degree or equivalent experience.

Your way to impact

Collaborate with market leadership to build the local strategy and ensure his/her team is aligned and committed.
As a leader within SMB Sales in PayPal, you will share best practices across all regions & functions.
Ensure compliance with all internal procedures. Drive value for our members and minimize risk while maximizing continuity of service.
Drive revenue growth of PayPal products and solutions by meeting or exceeding new sales goals on a monthly and annual basis.
Manage and enhance performance criteria, assessment tools, and escalation processes across these markets.
Identify opportunities for future growth and scale to capitalize on the total potential market opportunity.

Your day-to-day

In your day-to-day role, you will be responsible for:

Leadership & Strategy: Develop and execute a comprehensive sales strategy to maximize lead conversion, accelerate revenue growth, and enhance customer satisfaction.
Team Management: Lead, mentor, and develop a team of sales managers and representatives, fostering a high-performance culture that drives results.
Sales Execution: Optimize lead handling processes to improve efficiency and conversion rates while ensuring a seamless merchant experience.
Cross-Functional Collaboration: work closely with marketing, customer success, product, and data analytics teams to refine lead generation, qualification, and nurturing strategies.
Performance Management: utilize data-driven insights and sales metrics (e.g., conversion rates, average deal size, and pipeline velocity) to measure success and implement continuous improvements.
Process Optimization: leverage automation, CRM tools, and AI-driven insights to enhance sales effectiveness and reduce lead-to-live time.
Stakeholder Engagement: communicate sales performance, opportunities, and challenges to senior leadership, aligning with overall business objectives.
Forecasting: provide data-driven forecasts to senior leadership based on historical trends, pipeline engagement, and market insights to support strategic planning and decision-making.

What do you need to bring

Fluent English and Italian is required for the role.
Bachelor's degree in Business, Marketing, or a related field; MBA preferred.
8+ years of experience in sales as a rep and as a team leader, with a strong track record in outbound sales or inside sales.
Proven experience in managing and scaling high-performing sales teams in a fast-paced, data-driven environment.
Strong analytical skills with the ability to interpret data and translate insights into actionable strategies.
Exceptional communication and stakeholder management skills.
Experience in fintech, payments, or e-commerce, together with Italian market knowledge are a plus
Proficiency in CRM tools (e.g., Salesforce) and sales enablement technologies (es: Gong Engage)
Analytical capabilities together with the ability to deduce relevant synthesis and identify impacting actions

Our Benefits:

Any general requests for consideration of your skills, please

משרות נוספות שיכולות לעניין אותך

01.09.2025

PayPal GCCA Specialist Ireland, Dublin

שיתוף

Respond to Complaints received through all available escalation queues by using the most customer-focused servicing channel (phone, email etc.). on escalations. Ensure 100% accuracy when completing Root Cause Analysis. Become...

As a GCCA Specialist, you will review and respond to customer complaints received from internal departments, all levels of management, and external and regulatory agencies. This position requires you to work very closely with all departments within PayPal. All complaints need to be logged into the internal complaint handling database and a root cause identified.

Job Description:

You have the potential todecision-makers who will have theand empathyrequiredto look at theirand concerns.

You alsothem fromhaving to resortto a regulatory inquiry.

to raise these observationsand root cause analysis. An investigative and curious mindset is a plus.

Your day to day:

Respond to Complaints received through all available escalation queues by using the most customer-focused servicing channel (phone, email etc.)

on escalations

Ensure 100% accuracy when completing Root Cause Analysis

Become a case owner & ensure case resolution at first touch to avoid further escalations

peersand network to get to the true root cause of

What do you need to bring:

+ years of relevant experience, including at least one year of experience in Customer ServiceorBack-officeteams,is essential

1+ years relevant experience in a Complaints environment is desirable

utilizingproper grammar and punctuation skills

Ability to communicate effectively via telephone byutilizingsoft skills, active listening, and speaking to customers

Ability to handle multiple complex and high-priority tasks simultaneously

Ability to make discretionary decisions based on research. A certain degree of creativity and latitude isrequired

Ability to learn and adapt to new software technologies

Strong working knowledge of external systems and software applications

Preferred Qualification:

- English and a second EU language preferable

Our Benefits:

Any general requests for consideration of your skills, please

משרות נוספות שיכולות לעניין אותך

01.09.2025

PayPal Italian Account Representative SMB Outbound Sales Ireland, Dublin

שיתוף

Drive demand generation and qualification through cold calling, email outreach, and inbound lead response. Negotiate and close contracts, addressing legal, financial, and technical concerns effectively. Conduct thorough discovery to analyze...

Job Description
Managing pipelines of existing and prospective client merchants to assist them in developing their ePayments solution strategyYou will need to be comfortable making multiple outreaches daily, have great communication skills with the ability to fully articulate the PayPal value proposition to prospective merchants and lead them through the sales cycle. Success in this role will be measured by a set of KPIs linked to a generous Sales Target Incentive programmeAbout the role:
Forecasting monthly sales in line with revenue targets, productivity metrics and achieving monthly and quarterly revenue targets
Acquiring new merchants and
Managing and supporting merchants through the full sales cycle, right from early engagement and discovery, negotiation and contracting, through to implementation and go live
Continuously driving the building of sales pipelines and effective pipeline management knowledge essential
Salesforce pipeline and report managementGain wide professional knowledge of the payments industry sector and demonstrate benefits to the merchant through a consultative selling approachAbout you:Highly proficient in both English and Italian, able to communicate effectively at a professional level
A self-driven, dedicated and motivated individual who can drive revenue growth, whilst creating the basis for long-term client relationships
A proven track record in an Inside Sales role, ideally in a fast paced online/financial services or e-commerce environment but open to applications from others
Strong telephone presence with experience in outbound calling
Proficient in MS Office; Salesforce proficiency is desirableResults orientated towards productivity such as calls, talk time, self-prospection, pipeline management and forecasting
Ability to provide continued momentum and focus throughout short, medium and long sales cycles
Possess excellent organizational skills
Interested in further career development
Experience working in a target-driven environment
What we offer:
A highly competitive base salary plus a very generous Commission structure
27 Days Holiday + Bank Holidays
Wellness programmePension benefits contributions
Employee stock purchase plan
Educational assistance programme
Reward and recognition programme

Essential Responsibilities:

Drive demand generation and qualification through cold calling, email outreach, and inbound lead response.
Negotiate and close contracts, addressing legal, financial, and technical concerns effectively.
Conduct thorough discovery to analyze customer needs and present pre-packaged solutions and use-cases.
Maintain a rigorous pipeline with accurate forecasting and regular reporting on pipeline status and revenue forecasts.
Collaborate across departments to ensure alignment and leverage customer insights to optimize offerings.

Minimum Qualifications:

Minimum of 2 years of relevant work experience and a Bachelor's degree or equivalent experience.

Our Benefits:

Any general requests for consideration of your skills, please

PayPalFrench Speaking Buy Pay Later Collections Representative

משרות נוספות שיכולות לעניין אותך

1 2

Ireland, Dublin

101543756

10.12.2025

שיתוף

תיאור:

Essential Responsibilities:

Handle inbound calls to and from customers regarding their outstanding balances.
Utilize multiple communication channels, including phone, email, and chat, to contact customers, provide support and respond to customer inquiries efficiently.
Listen to customers' concerns and understand their financial situations to offer appropriate payment solutions.
Negotiate payment plans and arrangements that align with company policies, regulatory requirements, and customers' abilities to pay.
Maintain accurate and detailed records of customer interactions and payment agreements in the system
Provide exceptional customer service by demonstrating empathy, patience, and professionalism in all interactions, while meeting production and quality goals.
Stay informed about company policies, procedures, and industry regulations related to collections.
Proactively engage in self-development activities, that support your professional growth. including attending training sessions and workshops to enhance your skills and knowledge in collections and customer service

Expected Qualifications:

1 year of relevant experience

Fluent French Is Essential

· Customer Focus

· Drive for Right Customer Outcome

· Attention to detail

· Composure

· Listening and Empathy

· Functional/Technical Skills

· Flexibility

· Teamwork

Job Requirements:

· Fluency in French and English required for this role

· Strong verbal (phone) communication skills: actively listen and speak clearly to customers.

· Strong written (email) communication skills: use proper grammar and punctuation.

· Strong working knowledge of external systems and PC based internet and software applications (The Internet, Microsoft Office - Outlook, Word, and Excel)

· Demonstrates a strong commitment to understanding and meeting the needs of customers in compliance with FCA guidelines and the consumer duty.

· Ability to adapt to an ever-changing environment which requires flexibility, especially around processes and shifts

· Reliable High-Speed Internet: Ensure you have a stable and high-speed internet connection to support uninterrupted communication and work activities.

· Secure and Private Workspace: Create a designated workspace that is free from distractions and provides a secure environment for handling sensitive customer information.

Our Benefits:

Any general requests for consideration of your skills, please