PayPal French Speaking Buy Pay Later Collections Representative Ireland, Dublin 101543756
Essential Responsibilities:
- Handle inbound calls to and from customers regarding their outstanding balances.
- Utilize multiple communication channels, including phone, email, and chat, to contact customers, provide support and respond to customer inquiries efficiently.
- Listen to customers' concerns and understand their financial situations to offer appropriate payment solutions.
- Negotiate payment plans and arrangements that align with company policies, regulatory requirements, and customers' abilities to pay.
- Maintain accurate and detailed records of customer interactions and payment agreements in the system
- Provide exceptional customer service by demonstrating empathy, patience, and professionalism in all interactions, while meeting production and quality goals.
- Stay informed about company policies, procedures, and industry regulations related to collections.
- Proactively engage in self-development activities, that support your professional growth. including attending training sessions and workshops to enhance your skills and knowledge in collections and customer service
Expected Qualifications:
- 1 year of relevant experience
Fluent French Is Essential
· Customer Focus
· Drive for Right Customer Outcome
· Attention to detail
· Composure
· Listening and Empathy
· Functional/Technical Skills
· Flexibility
· Teamwork
Job Requirements:
· Fluency in French and English required for this role
· Strong verbal (phone) communication skills: actively listen and speak clearly to customers.
· Strong written (email) communication skills: use proper grammar and punctuation.
· Strong working knowledge of external systems and PC based internet and software applications (The Internet, Microsoft Office - Outlook, Word, and Excel)
· Demonstrates a strong commitment to understanding and meeting the needs of customers in compliance with FCA guidelines and the consumer duty.
· Ability to adapt to an ever-changing environment which requires flexibility, especially around processes and shifts
· Reliable High-Speed Internet: Ensure you have a stable and high-speed internet connection to support uninterrupted communication and work activities.
· Secure and Private Workspace: Create a designated workspace that is free from distractions and provides a secure environment for handling sensitive customer information.
Our Benefits:
Any general requests for consideration of your skills, please
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