Senior Director Technical Support jobs at Palo Alto in Netherlands, Amsterdam

Being the cybersecurity partner of choice, protecting our digital way of life.

Your Career

As a member of the Unit 42, National Security (NATSEC) team, you will be working closely with a globally distributed team of threat researchers. You will be embedded alongside customer environments where you will identify cyber threats in support of unique intelligence requirements.

Your Impact

• Provide timely and actionable intelligence to support customer intelligence requirements
• Leverage global datasets (netflow, malware, passive DNS, etc) to track malicious cyber actors, their infrastructure and campaigns
• Reverse engineer malware via static/dynamic methods as well as interpret Assembly through the utilization of a disassembling or debugging tool
• Collaborate with a global team of threat intelligence analysts to analyze and develop coverage for emerging threats
• Develop strategic threat assessments in support of customer needs
• Communicate with product engineering teams to improve detection efficacy in our ecosystem of products

Your Experience

• Experience working with government agencies
• BS/MS in Computer Science, Computer Engineering, or 5+ years of experience as a cleared threat intelligence analyst
• Experience tracking advanced persistent threat groups
• Working knowledge of BigQuery
• Proficiency in Python, C, and/or C++
• Familiar with static and dynamic malware analysis and common industry tools.
• Familiar with common tactics, techniques, and procedures used by cyber threat actors to conduct network reconnaissance and intrusions, including knowledge of the MITRE ATT&CK Matrix for enterprise and individual techniques.
• Familiar with the cybercrime threat landscape, particularly in Business Email Compromise (BEC)
• Strong knowledge of cyber security threat actors, particularly their tactics, techniques, procedures, tooling, and noteworthy attacks
• Experience leveraging netflow, passive DNS, IP registration, malware telemetry, and other data sets to form comprehensive threat assessments
• Experience working with information security teams such as fusion centers, security operations centers, vulnerability threat management, security incident management, threat hunting, and data analytics
• Excellent time management, often working under tight deadlines and multiple assignments
• Outstanding verbal and written communication skills.
• Comfortable with creating and delivering presentations in a range of environments, from industry conferences to customer briefings.
• Native level English fluency, any other languages a plus."

All your information will be kept confidential according to EEO guidelines.

Being the cybersecurity partner of choice, protecting our digital way of life.

Your Career

We're seeking an exceptional and highly experienced Director, EMEA Income Tax to join our dynamic Tax team. This pivotal role requires prior experience as the Head of Tax for EMEA or a similar leadership position within a US multinational group. You'll bring a thorough understanding of relevant tax laws and the ability to offer strategic guidance on tax legislation and developments across a global scale. This role is based in Amsterdam, Netherlands, and is expected to be onsite at least three days per week. You will report to the Senior Director, International Tax, Global Tax Planning, and Tax M&A, who is located in California, and continuously collaborate with our strong global tax team.

Your Impact

As the Director, EMEA Income Tax, you will be instrumental in shaping our tax strategy and operations in the region. You'll oversee all EMEA income tax matters, including planning, controversy and compliance, while serving as a strong partner to EMEA business leadership. This is a strategic role where you will:

• Build, lead, develop, and mentor a high-performing team of tax professionals, including two existing managers. Play a key leadership role within the Global Tax organization
• Develop and implement tax strategies that align with business objectives, aiming to optimize tax efficiencies across EMEA
• Create and maintain governance frameworks to ensure compliance with tax laws in these regions, working with executive and cross-functional teams to address compliance risks
• Serve as a key tax advisor to the business, drive business partnerships in the region and lead EMEA strategic projects
• Collaborate with the Global Tax team, EMEA accounting, finance, legal, and business teams, as well as outside service providers
• Providing strategic support on EMEA tax examinations and inquiries by local tax authorities.
• Supporting global expansion by partnering with regional leadership, leading the tax research of local country and regional tax requirements and recommendations
• Assisting in M&A and post-transaction integration activities
• Proactively monitor and interpret global tax developments that may impact the business, analyzing legislation (including OECD, UN Tax Committee, and Pillar 2 initiatives), participating in modeling scenarios, and effectively communicating potential impacts and strategic adjustments to relevant stakeholders
• Assisting with corporate tax issues related to global mobility, including Permanent Establishment (PE) risks, and overseeing employment tax risks
• Contribute to the design and implementation of automated tools to drive efficiency and process improvements. Identify and implement process improvements to enhance the efficiency and effectiveness of the tax function, leveraging technology and best practices
• Review of customer contracts for tax related items, aligned with our global policies and structure
• Support the company structure, including monitoring governance and the execution of DEMPE functions
• Collaborate closely with our Global Transfer Pricing team to implement, maintain and document our transfer pricing policies and practices in EMEA. This also includes participation in APAs we have or may seek in EMEA
• Assume overall responsibility for International income tax compliance and reporting of income tax. Work closely with our Tax Compliance team to provide support and guidance on regulatory requirements, supporting the quarterly tax provision process, and ensuring accuracy in current and deferred tax provisioning across EMEA. You'll also work closely with the accounting team to understand the provide a critical review of statutory accounts for any relevant tax matters

Your Experience

• 15+ years of progressive tax consulting, compliance, and reporting experience within Big 4 firms and multinational corporate tax departments (Tech Industry preferred). This includes extensive experience leading strategy, advising, driving, reviewing, and managing international tax compliance, reporting, controversy, and planning
• Deep international tax expertise with a US-headquartered multinational corporation, versed in US GAAP principles, and a strong understanding of international tax, transfer pricing concepts, rules, and regulations
• Excellent knowledge of income taxation of international operations and transactions, with the ability to lead the team in analyzing and responding to new tax statutes, regulations, rulings, and court decisions for planning and reporting
• Register Accountant or other recognized professional accounting qualification (e.g., ACA, ACCA, CTA, CPA) or equivalent European tax/accounting certification), or a Master's degree in Taxation/Law (LL.M. in Taxation)
• Strong analytical, research, organizational, and project management skills, including tax modeling, quantitative tax analysis, and the ability to translate complex issues into clear, actionable insights for colleagues and management
• Self-motivated, accountable, and collaborative, with a proven ability to manage multiple priorities and complex projects simultaneously in a fast-paced environment while working effectively as part of a high-performing team
• Demonstrated capability to manage, develop, and mentor staff in a collaborative team setting.
• Skilled in performing tax research using online tools (e.g., BNA, CCH) and consulting with external tax service providers and internal tax advisory team members
• Proficient in Excel modeling, experienced with large data sets and pivot tables, and passionate about technology and AI tool adoption
• Excellent written and oral communication, interpersonal, and presentation skills

All your information will be kept confidential according to EEO guidelines.

Being the cybersecurity partner of choice, protecting our digital way of life.

Your Career

You will work firsthand with our valued customers to address their complex post–sales concerns where analysis of situations or data requires an in–depth evaluation of many factors. You're a critical thinker in understanding the methods, techniques, and evaluation criteria for obtaining results. You'll enjoy networking with key contacts outside your own area of expertise, with a strong capability of detailing difficult technical issues to both non–technical and technical professionals.

You will regularly participate in technical discussions with multi–functional teams, creating an environment of transparency that ultimately leads to better products, better working environments, and better cybersecurity. Your quick thinking and support to our clients provides the fast assistance they need to keep their environments secure - which means you'll need to move quickly, thoughtfully, and provide technical assistance as needed (often, in high pressure situations).

Your Impact

• Provide post sales technical support, configurations, troubleshooting, and standard methodologies to customers via phone, e–mail, and web
• Remote support, deployment and knowledge transfer
• Handle support cases to ensure issues are recorded, tracked, resolved, and follow–ups finished in a timely manner
• Use fault isolation and root cause analysis skills to diagnose and tackle complicated technical issues
• Work to reproduce customer issues and qualify critical issues
• Publish Technical Support Bulletins and other user documentation in the Knowledge Base
• Build a positive customer experience by working closely with Development, Sales, Quality Assurance, and Marketing
• Responsible for reviewing user documentation for training materials, technical marketing collateral, manuals, problem solving guides, etc.
• Travel may be required to customer sites in the event of a critical situation to expedite resolution
• Work shoulder to shoulder with the Sales and Sales Engineering Teams

Your Experience

• BS/MS or equivalent experience or equivalent military experience required
• 8+ years of deep technical knowledge and technical support with a strong customer focus or related experience
• Advanced certifications such as CCIE/JNCIE/ CISSP– an advantage
• Excellent written and spoken communication skills, strength with establishing relationships
• Ability to independently debug broad, complex, and unparalleled networks with mixed media and protocols required
• Excellent interpersonal skills and the ability to work well independently and in a team
• Self–disciplined, self–managed, self–motivated and strong sense of ownership, urgency, and drive
• Passionate to learn, understand, and dissect new technology stack quickly on own
• Strong project management, time management, and organizational skills
• Strong analytical skills for interpreting business requirements and translating them into technical specifications
• Profound knowledge in networking protocols such as – TCP/IP, BGP4 (multi–homing), OSPF (multi–area), ISIS, Multicast, VOIP
• Expert working knowledge in the operation of Ethernet LAN switching protocols and standards including, VLANs, VLAN aggregation
• Experience with security (IPSEC, SSL–VPN, NAT, GRE)
• Prior experience in similar vendor Technical Support Centers
• Experience with Authentication Protocols a plus (Radius / TACACS)
• Strong history of deploying, maintaining, and troubleshooting multi–vendor (Cisco, Checkpoint, Juniper, Fortinet) firewall environments – PANW firewalls and VM–Series – A plus
• Excellent problem solving, critical thinking, communication, and teamwork skills
• Ability to clearly articulate technical issues to both technical and non–technical audiences, and explain their impact on business

All your information will be kept confidential according to EEO guidelines.

Being the cybersecurity partner of choice, protecting our digital way of life.

Your Career

The Senior Manager, NetSec Business Development has the primary responsibilities to drive NetSec revenue and pipeline with and through our strategic alliance partnerships, VAR Ecosystem enablement and direct sales teams leverage in EMEA. Working in conjunction with Sales, channel sales, and marketing, contribute to and support plans that drive the growth of our products and increase brand recognition in the market. Depending on the initiative, plans include: direct and indirect sales initiatives, direct and indirect sales training, and direct and indirect marketing initiatives.

Your Impact

• Develop and execute field engagement strategy.

• Training of alliance partners, sales teams, reseller partners to identify and close opportunities.

• Target and recruit new partnerships and alliances in new market segments

• Identify common uses cases, develop and share selling strategies directed at specific market segments (examples: 5G, IOT, Zero Trust, Critical Infrastructure, Manufacturing)

• Provide feedback to Business Development leadership and Product Management teams to execute product integrations for incremental growth.

• Collaborate with all Marketing functions to appropriately scope, and organize product/partnership launches and lead generation activities ensuring alignment with overall product positioning and messaging.

• Work with sales to align our sales resources, assist in closing opportunities and drive strategy execution across the EMEA region.

• Ensure sales alignment, develop and deliver content for executive briefings, roadshows and events.

• Support broader NetSEc strategy execution and collaboration with regional and global business leaders.

• Collaborate with cross-functional teams to drive pipeline generation, customer engagements and market penetration

• Support the development and execution of strategies to identify, qualify and convert a robust pipeline of potential customers for NetSec security solutions

Your Experience

• Proven track record in Business Development, Sales or GTM leadership in the data networking/security industries.
• Ability to identify growth opportunities and help create pipeline for acceleration and focus.
• Ability to work with cross-functional teams and interact with senior executives.
• Experience assembling and launching solutions to market

• Ability to thrive in a fast-paced, dynamic environment and adapt to changing market conditions

• Ability to conduct travel up to 20% of the time across the region

All your information will be kept confidential according to EEO guidelines.

Being the cybersecurity partner of choice, protecting our digital way of life.

Your Career

The Managing Senior Counsel will provide advice and assistance on a range of legal matters mainly for the EMEA region, with a focus on complex commercial transactions. Based in Amsterdam, this position will also provide advice and assistance on a variety of legal issues, including compliance with applicable laws and regulations.

The Managing Senior Counsel will report to the Vice President Legal - EMEA & LATAM, based in Amsterdam, the Netherlands.

Your Impact

• Draft, negotiate, and conclude a wide variety of commercial agreements involving software, subscriptions, professional services, hardware, and customer support, including sales, licensing, subscription, data protection and other commercial and intellectual property agreements that comply with the company’s policies and risk tolerance

• Respond promptly and effectively to legal requests from senior management, sales, operations, channels, marketing, corporate finance, and other internal clients, and advise on recommended courses of action and legal risks

• Advise on data protection/privacy questions and issues as they arise and implement recommended courses of action, policies, and procedures to comply with EU and other EMEA data protection/privacy requirements

• Monitor and advise on current and upcoming legislation and regulatory requirements, including those relating to cyber security, data protection, artificial intelligence, financial services sector, and critical infrastructure

• Train employees on legal issues, company policies, and impactful regulations, including anti-corruption, business conduct and ethics, data protection / privacy, and artificial intelligence, and assist with implementation of policies

• Support the continuous improvement of standard form agreements, policies, and legal processes

• Additional tasks and special projects as needed

Your Experience

• Must be a lawyer qualified to practice in the EU

• 6+ years of relevant legal experience with ability to work both independently and with a team and show demonstrated success, including a minimum of 3 years in-house experience

• Public sector and financial services experience a plus

• Experience working at a European subsidiary of a U.S. publicly traded company is a plus

• English fluency required; superior and proven written and verbal English language skills are required

• Significant experience advising clients on structuring sales, licensing, subscription, privacy, and other commercial and intellectual property transactions and arrangements

• Extensive experience with data protection/privacy requirements, including GDPR and other data protection/privacy regimes

• Excellent interpersonal skills, business judgment, strategic thinking and superior work ethic and must be dynamic and highly team oriented

• Ability to work efficiently with cross-functional teams and manage numerous complex projects simultaneously under tight deadline pressure

• Flexibility to work on a variety of legal matters

• Experience in cyber security or other high technology is preferred

• Up to 10% travel required within EMEA and occasional travel to HQ in Santa Clara, California

All your information will be kept confidential according to EEO guidelines.

All your information will be kept confidential according to EEO guidelines.

Being the cybersecurity partner of choice, protecting our digital way of life.

Your Impact

• Drive an operational rigour that meets the needs and requirements of the business and is aligned with global delivery teams.

• Establish an energetic and empowered culture that attracts, motivates, and retains talent.

• Understand and take corrective actions based on data analytics, operational reporting, and analysis.

• Enforce established processes, create new process where appropriate

• Drive operational improvements through the use of relationship building and high quality data.

• Manage Customer Support projects as needed

• Provide professional development for all team members

• Work across the organization to define, establish and support cross-functional solutions.

• Establish strong working relationships with peers to drive customer-oriented solutions, which continually improve their support experience.

Your Ideal Experience

• Leading, building and developing high performing technical support teams with world class metrics.

• Proven Customer focus and advocacy.

• Driving collaborative relationships with product development teams with demonstrable outcomes that influence product quality, serviceability and supportability.

• Forging strong relationships with Sales and Pre-sales organisations.

• Unified customer health management experience with Professional Services and Customer Success organisations.

• Participate in the development and execution of transformational projects.

• Ten (10) + years’ management experience, leading a technical support organization as part of an international 24x7x365 enterprise support organisations.

You’ll be involved in implementing new products, transitioning from old products to new, and fixing integrations and critical issues as they are raised — in fact, you’ll seek them out to ensure our clients are safely supported. We fix and identify technical problems, with a pointed focus on providing the best customer support in the industry.

All your information will be kept confidential according to EEO guidelines.

Being the cybersecurity partner of choice, protecting our digital way of life.

Your Impact

• Oversee the daily renewal operations of assigned direct reports (8–15) and districts/regions within EMEAL.
• Develop an account management strategy and outreach plan that fosters positive customer engagement, supports long-term success, and drives account growth.
• Ensure a high level of team engagement to facilitate timely customer account renewals.
• Take full accountability for the team's success, developing it into a highly motivated and professional unit.
• Motivate direct reports to drive pipeline development and revenue growth through renewal sales efforts, leveraging the ecosystem and key stakeholders.
• Provide accurate forecasting to leadership, delivering committed targets on a weekly, monthly, and quarterly basis to Directors and VPs.
• Coach and develop team members through bi-weekly one-on-ones, mentoring, and performance management.
• Support and supervise direct reports in closing large deals.
• Evaluate and document team performance based on key metrics and leadership-defined goals.
• Monitor and report weekly outbound renewal efforts to track team performance.
• Collaborate with Sales Leaders to develop strategies that achieve sales targets and uncover high-value opportunities.
• Maintain accurate reporting through Salesforce.com and other tools to ensure visibility into team performance.
• Provide escalation support for renewals within assigned districts and as needed.

Your Experience

• 5 + years of experience in:
  • Managing a team of Renewal Representatives responsible for increasing ARR bookings or similar subscription-focused offerings.
  • Leading teams of 8–15 members across on-site and remote work environments.
  • Hiring, developing, and retaining talent through leadership and performance management.
• Proven track record in change management methodologies and individual coaching/mentorship.
• Strong understanding of SaaS/subscription-based renewal models, applications, and sales techniques.
• Experience with channel/partner sales models, renewals, and upsell strategies.
• Demonstrated ability to consistently achieve renewal and sales team goals through effective leadership.
• Adaptability to quickly learn new technology and adjust to evolving business needs.
• Excellent communication skills with the ability to build and maintain cross-functional relationships.
• Strong organizational and analytical skills, with the capability to manage multiple projects simultaneously.
• Proficiency in Microsoft Excel, Google Suite, and Salesforce.com.

All your information will be kept confidential according to EEO guidelines.