דרושים Senior Education Professional - English Teacher ב-Nice ב-Bolivia, Cochabamba

The Voltron team is focused on enhancing scalability and performance within the NICE CXone platform. Their primary goal is to enable a high volume of simultaneous contacts and agents on a single tenant. To achieve this, they are implementing a tactical solution that involves creating multiple VC pairs to distribute workload, developing pre-agent and outbound service solutions, and utilizing distributed caching mechanisms. Despite the complexity and increased testing and monitoring requirements, Voltron serves as a temporary measure to enable scale while trading off certain challenges. The team is also working on containerizing the scripting engine, improving agent state management, and integrating various microservices to optimize performance and maintainability.

How will you make an impact?

1. Work as a member of an agile team to enhance and improve software.
2. Design and present projects to improve current process and overall platform.
3. Code and test projects.
4. Create automation to ensure quality.
5. Deliver high quality, sustainable, maintainable code.
6. Manage time effectively working on one or more concurrent projects.
7. Attend meetings and training as required.
8. Leads team or mentors other developers as needed.
9. Provides critical technical capabilities to the team and evangelizes those skills to others.
10. Functions as a Technical or Team Lead as needed.
11. Follow established department procedures, policies, and processes.

Have you got what it takes?

• BS in Computer Science, or equivalent work experience

• 6+ years experience in software development
• Well established technical problem-solving skills.
• Experience with C#, .NET, SQL
• Experience working in a CI/CD Environment
• Experience with AWS
• Excellent communication skills
• Excellent decision-making skills
• Working knowledge of unit testing
• Working knowledge of common design patterns
• Working knowledge of object oriented software design
• Team Player
• Desire to work in a fast-paced environment

Bonus Experience:

• Experience with Mongo or Dynamo DB (or equivalent DB system)
• Experience with Rest
• Experience with Jira
• Experience with automation/testing tools
• Experience with/knowledge of agile development processes
• Experience(s) as a technical or team lead or equivalent experience

What are the technologies we use?

• Jira / Confluence
• AWS (DynamoDB, CloudWatch, SQS)
• REST APIs
• GitHub
• TFS
• C# .NET
• Visual Studio
• Jenkins
• SQL

The Data team drives the core data structures for the CX - ACD(Automatic Call Distributor) reporting systems. This team focuses on ensuring the Data Lake and Data Warehousing systems contain the necessary data and structures via a multitude of methods. This includes ETL jobs, SQL procs, refinery code, data streams and anything that helps ensure the “big data” component of our system. Team members get to become extremely knowledgeable on all the core data components and work directly with our reporting teams to ensure we always have the most up to date calculations and data algorithms. Any developer looking for opportunities to drive “big data” decisions or for a team that invests in new technologies then this is the team for you.

How will you make an impact?

• Work as a member of an agile team to enhance and improve software.
• Design and present projects to improve current process and overall platform.
• Code and test projects.
• Create automation to ensure quality.
• Deliver high quality, sustainable, maintainable code.
• Manage time effectively working on one or more concurrent projects.
• Attend meetings and training as required.
• Works with system analysts and product management for the successful completion of a project.
• Leads team or mentors other developers as needed.
• Provides critical technical capabilities to the team and evangelizes those skills to others.
• Functions as a Technical or Team Lead as needed.
• Follow established department procedures, policies, and processes.

Have you got what it takes?

• Bachelor’s degree in Computer Science, Business Information Systems or related field or equivalent work experience is required.
• 7+ years experience in software development
• Well established technical problem-solving skills.
• Experience with Java, C#, .NET, SQL
• Experience building and maintaining AWS based microservices
• Excellent communication skills
• Excellent decision-making skills Working knowledge of unit testing
• Working knowledge of common design patterns
• Working knowledge of object oriented software design
• Team Player
• Desire to work in a fast-paced environment

Bonus Experience:

• Experience with Kafka and SCALA
• Experience with Mongo or Dynamo DB (or equivalent DB system)
• Experience with Rest/Web Sockets/GRPC
• Experience with Jira
• Experience with automation/testing tools
• Experience with/knowledge of agile development processes
• Experience(s) as a technical or team lead or equivalent experience
• Experience with telecommunications/telephony
• Experience with call centers
• Experience working in a CI/CD Environment

What are the technologies we use?

• Java, C#, .Net, SQL,
• AWS
• Amazon DynamoDB and MySQL database
• ETL
• Kafka, SCALA
• Docker and Kubernetes (AWS EKS)
• Snowflake data warehouse
• ElasticSearch
• Continuous Integration/Continuous Deployment (CI/CD)
• Flexibility in development tools, such as IntelliJ and Postman

Benefits at NICE Bolivia:

• Work with the most modern technologies.
• Clear career path supported by different free learning tools.
• Obtain certifications to advance your career.
• Collaborate with global work teams.
• Participate in local and global activities and events.
• Enjoy the flexibility of hybrid work, combining the best of both worlds.
• Engage in exciting competitions and contests.
• Improve your language skills with English support.
• Secure a permanent employment contract.
• Benefit from a company legally constituted in Bolivia and receive full social benefits

The Senior Software Engineer plays a critical role in designing, developing, testing, and maintaining the NICE inContact software platform. This position requires a seasoned professional with a proven ability to lead technical initiatives, mentor peers, and drive innovation across multiple tiers of technology. Senior Engineers are responsible for delivering scalable, high-quality solutions, contributing to architectural decisions, and supporting a dynamic, agile team environment

How will you make an impact?

• Lead the design, development, and optimization of complex software systems and features.
• Evaluate and implement scalable, secure, and maintainable solutions aligned with business goals.
• Mentor and guide junior and mid-level engineers, fostering technical growth and best practices.
• Conduct code reviews to ensure quality, consistency, and adherence to coding standards.
• Quickly and effectively troubleshoot and resolve intricate issues in production and development environments.
• Understand and apply security best practices in coding and deployment
• Drive innovation by researching, recommending, and integrating new technologies and practices.
• Collaborate with product management, UX, and architects to define deliverables.
• Drive Continuous Integration/Continuous Deployment (CI/CD) practices and automation improvements.

Have you got what it takes?

• Bachelor’s degree in Computer Science or Engineering or equivalent work experience
• 5+ years of experience building web applications/services
• 5+ years of experience with C#, Angular
• Passion for learning and mentoring
• Comfortable working in an agile/scrum environment
• Comfortable working with cloud infrastructure
• Strong English communication skill
• Advanced knowledge of software development best practices, including design patterns, unit testing, and agile methodologies.
• Solid understanding of scalable architectures, performance optimization, and secure coding practices.
• Exceptional problem-solving skills and the ability to work on multiple concurrent projects.
• Leadership experience

Skills we apply:

• Create robust, scalable RESTful microservices for use by customers and partners
• Design pragmatic solutions with product managers and stakeholders
• Build cloud services with AWS using Lambda or serverless technologies
• Follow and promote AWS best practices for software architecture
• Follow an agile development cycle with 2 week sprints to ship changes iteratively
• Use git for source control and GitHub for code reviews
• Refactor legacy code into modern application patterns
• Promote a spirit of collaboration across teams and individuals
• Evaluate algorithms for cost, efficiency, and robustness

What are the technologies we use?

• AWS (e.g. IAM, SNS/SQS, DynamoDB, Lambda, CloudFormation, …)
• Amazon DynamoDB and MySQL database
• Docker and Kubernetes (AWS EKS)
• Snowflake data warehouse
• ElasticSearch
• Continuous Integration/Continuous Deployment (CI/CD)
• Flexibility in development tools, such as Visual studio and C#

Benefits at NICE Bolivia:

• Work with the most modern technologies.
• Clear career path supported by different free learning tools.
• Obtain certifications to advance your career.
• Collaborate with global work teams.
• Participate in local and global activities and events.
• Enjoy the flexibility of hybrid work, combining the best of both worlds.
• Engage in exciting competitions and contests.
• Improve your language skills with English support.
• Secure a permanent employment contract.
• Benefit from a company legally constituted in Bolivia and receive full social benefits

As a key member of the Product team reporting to our Director of Product, you'll be responsible for gathering and prioritizing feature requirements with input from customers, sales, and competitive offerings. This position demands someone passionate about delivering outcomes. The ideal candidate demonstrates commitment, ownership, flexibility, careful planning, and attention to detail as they shape the product roadmap that drives customer outcomes.

How will you make an impact?

• Contribute to the product strategy and roadmap definition in collaboration with others on the team ensuring alignment of company objectives, product vision and customer feedback.
• Builds business cases that satisfy significant market needs and revenue opportunities, is able and willing pitch business cases to senior management and elaborate on the “what” and “why”.
• Responsible for product and services definition: necessary features and functionality and the release criteria (product requirements document); produces and manages usability studies, product metrics, competitive, customer and market analysis into product requirements to identify new opportunities
• Strives to be a subject matter expert in their strategic focus area(s) by identifying the challenges our customers’ face and defines new opportunities to improve our customers’ experience
• Effectively communicate the product vision and requirements to the development team
• Engage frequently with the development team: to lead agile ceremonies toward feature delivery
• Interface with the engineering leadership to identify requirements and convert them into executable stories for software development using the Agile method
• Make trade-off decisions between possible and desirable requiring a good sense of what is technically feasible
• Review detailed technical requirements and specifications documentation to ensure that the product being built aligns with the product vision
• Evaluate competitors and the market for capability-oriented and emerging development and technology trends; identifies unmet market needs that leverage Cxone Expert technologies, strengths and market leadership
• Ensure all elements of launch are understood and planned for, including coordinating launch timelines with downstream customers
• Partner with Product Marketing to collaborate on go-to-market plans as appropriate for any launches impacting end-customers and partners
• Can operate under limited supervision, drive results, and set priorities independently

Have you got what it takes?

• 5+ years working as a Product Manager
• Manager of one who works with minimal directiondriving features from idea to reality
• Proven track record of successfully managing and releasing complex SaaS products
• Knowledge of key Product Management Principles, Agile Scrum and UX Centered Design principles
• Leadership, communication and presentation skills both written and oral
• Demonstrated experience effectively communicating with Sr. Leaders and Executives
• Proven ability to build strong cross functional relationships
• Possesses a unique blend of business and technical savvy; a big-picture vision, the drive to make that vision a reality, and technically credible to lead teams of world-class software developers
• Stays current on product trends, and advancements, while increasing technical acumen
• Bachelor’s Degree in business, technology, or technical related field, Master’s degree preferred

What are the technologies and tools we use?

• Agile, Scrum
• SQL
• API (Postman)
• AWS services
• LLM, AI

Benefits at NICE Bolivia:

• Work with the most modern technologies.
• Clear career path supported by different free learning tools.
• Obtain certifications to advance your career.
• Collaborate with global work teams.
• Participate in local and global activities and events.
• Enjoy the flexibility of hybrid work, combining the best of both worlds.
• Engage in exciting competitions and contests.
• Improve your language skills with English support.
• Secure a permanent employment contract.
• Benefit from a company legally constituted in Bolivia and receive full social benefits

Responsibilities

• Lead design efforts for complex product areas.
• Collaborate with Product Managers, Engineers, and other stakeholders to create effective user experiences.
• Develop and execute design strategies that align with product goals.
• Produce user flows, wireframes, prototypes, and high-fidelity visuals.
• Conduct and apply user research and usability testing insights.
• Support the Design System through pattern use and ideation.
• Mentor junior designers and advocate for UX best practices.
• Facilitate collaboration across global teams and time zones.

Required Knowledge, Skills and Experience:

• 5–8+ years of UX Design experience.
• Strong portfolio showcasing design for complex systems.
• Proficiency in tools such as Figma, Jira, Confluence.
• Strong interpersonal and communication skills.

How will you make an impact?

• Design and implement customized English training programs to improve employees’ business communication skills.
• Conduct group and individual lessons tailored to different proficiency levels and job functions.
• Develop learning materials, exercises, and assessments to track progress and ensure language acquisition.
• Provide coaching on professional writing, presentation skills, and cross-cultural communication. • Offer feedback and recommendations on language improvement strategies for employees.
• Collaborate with HR and department heads to identify specific language training needs.
• Maintain an engaging and supportive learning environment to encourage participation and progress.
• Stay updated on modern teaching methodologies and incorporate technology-driven learning tools.
• Present reports on employees' English proficiency to the Site Director and HR.

Have you got what it takes?

• Education: Bachelor’s degree in English, Linguistics, Education, or a related field; TEFL/TESOL/CELTA certification is a plus.
• Experience: 3+ years of experience teaching English to professionals in a corporate setting.
• Strong understanding of business communication and industry-specific terminology.
• Excellent verbal and written communication skills in English.
• Ability to create and adapt lesson plans to suit various learning styles and job roles.
• Strong skills in leading group classes and managing people
• Proficiency in using digital learning tools and online teaching platforms.
• Strong interpersonal skills to engage and motivate learners.
• Self-motivated, adaptable, and able to work with diverse teams across different time zones.

Preferred Qualifications:

• Experience working with multinational organizations.
• Knowledge of a second language (Spanish preferred) to facilitate instruction.
• Background in HR, corporate training, or instructional design.
• Familiarity with e-learning platforms and blended learning strategies.

What are the tools we use?

• Learning Management Systems (LMS)
• Video conferencing tools (Microsoft Teams)
• Digital assessment tools
• Interactive whiteboards and language learning apps
• Microsoft Office Suite
• AI-assisted language tools

The Senior Software Engineer plays a critical role in designing, developing, testing, and maintaining the NICE inContact software platform. This position requires a seasoned professional with a proven ability to lead technical initiatives, mentor peers, and drive innovation across multiple tiers of technology. Senior Engineers are responsible for delivering scalable, high-quality solutions, contributing to architectural decisions, and supporting a dynamic, agile team environment

How will you make an impact?

• Lead the design, development, and optimization of complex software systems and features.
• Evaluate and implement scalable, secure, and maintainable solutions aligned with business goals.
• Mentor and guide junior and mid-level engineers, fostering technical growth and best practices.
• Conduct code reviews to ensure quality, consistency, and adherence to coding standards.
• Quickly and effectively troubleshoot and resolve intricate issues in production and development environments.
• Understand and apply security best practices in coding and deployment
• Drive innovation by researching, recommending, and integrating new technologies and practices.
• Collaborate with product management, UX, and architects to define deliverables.
• Drive Continuous Integration/Continuous Deployment (CI/CD) practices and automation improvements.

Have you got what it takes?

• Bachelor’s degree in Computer Science, Business Information Systems, or a related field; or equivalent work experience.
• 6+ years of professional software development experience, with a track record of delivering complex software projects.
• Expertise in C#, .NET, Angular, JavaScript, SQL, and related technologies.
• Advanced knowledge of software development best practices, including design patterns, unit testing, and agile methodologies.
• Working knowledge of RESTful APIs
• Solid understanding of scalable architectures, performance optimization, and secure coding practices.
• Exceptional problem-solving skills and the ability to work on multiple concurrent projects.
• Demonstrated leadership experience, such as leading technical projects and working with Architects.
• Experience with Docker, Kubernetes, and modern CI/CD pipelines a plus

What are the technologies we use?

• GitHub and GitHub Actions
• GitHub Copilot AI
• AWS (e.g. IAM, RDS, ECS, EC2, Auto Scale Groups, Lambda, CloudFormation, SQL, etc.
• C# and .NET
• JavaScript and TypeScript
• Angular
• Jenkins and TeamCity
• Playwright
• REST APIs
• Microservice Architecture
• Continuous Integration/Continuous Deployment (CI/CD)

Benefits at NICE Bolivia:

• Work with the most modern technologies.
• Clear career path supported by different free learning tools.
• Obtain certifications to advance your career.
• Collaborate with global work teams.
• Participate in local and global activities and events.
• Enjoy the flexibility of hybrid work, combining the best of both worlds.
• Engage in exciting competitions and contests.
• Improve your language skills with English support.
• Secure a permanent employment contract.
• Benefit from a company legally constituted in Bolivia and receive full social benefits