דרושים Accounts Receivable Specialist ב-Monday ב-United States, New York

Business Enablement:

• Champion our security value proposition by supporting pre- and post-sale processes with prospects, customers and partners.
• Manage the completion of security questionnaires, legal exhibits and strategic calls within SLAs - balancing accuracy, timeliness and stakeholder expectations.
• Own and maintain security documentation and internal knowledge bases, including whitepapers, FAQs, and other collateral that supports scalable communication of our security posture.
• Equip client-facing teams by leading security onboarding sessions, and delivering ongoing training for Sales, SEs, CSG, and Partners (and other groups as needed).
• Support RFPs and large deal cycles, ensuring security requirements are met with confidence and clarity.
• Represent the Security team in customer-facing meetings - translating technical language of security, R&D and product teams, addressing concerns, providing insights and acting as a trusted expert.
• Support managing third-party risk management, helping evaluate and oversee vendor relationships from the security perspective.

Strategic Project Work:

• Lead initiatives that bring the GRC team’s vision to life - whether it's streamlining internal processes or improving external-facing assets.
• Drive continuous improvement by contributing to our internal policies, standards, and workflows - keeping them aligned with evolving best practices.
• Collaborate with Product teams to address security gaps or concerns in large account opportunities.

• 3+ years of experience in information security within client-facing roles (e.g. tech support, sales engineering or customer success), ideally supporting enterprise customers with complex security expectations within a SaaS environment.
• Expertise with security certifications such SOC 2 and ISO 27001, with a clear understanding of how to apply frameworks to meet business and customer needs.
• Executive-level communication skills - you know how to manage expectations, build trust, and hold productive conversations with senior customer stakeholders.
• Skilled at bridging technical and non-technical teams, aligning everyone around shared security goals. Strong grasp of enterprise security needs, with the ability to translate complex concepts into clear, actionable plans for a variety of audiences.
• Independent and proactive, you can take ownership of your work from start to finish - balancing priorities and managing your time effectively.
• A true team player - humble, empathetic, and committed to helping others succeed.
• Strong analytical and problem-solving abilities, with a keen attention to detail.
• Ability to work in a fast-paced, dynamic environment and adapt to changing priorities.
• Excellent written and verbal communication in English, with a focus on clarity, empathy, and influence.

Come join our team so, together, we can impact how teams work across the globe!

• The Account Executive position is a quota-carrying role where you will own the full sales cycle for our monday Dev product within a PLG (sales-assisted) motion.
• Lead discovery and monday Dev-focused demos to align on business outcomes, while highlighting possibilities and best practices
• Develop a comprehensive understanding of monday.com’s solution and connect usage directly to customer ROI
• Act as a product owner in an agile environment, developing strategies and coordinating cross-functional support to develop and deliver the #1 Dev product in the market
• Stay up-to-date with industry trends to effectively position monday against alternatives, and continuously enhance our offering for scale

• 3+ years of full-cycle B2B SaaS sales experience
• 2+ years of experience selling a dedicated Agile development SaaS solution
• Full Direct (New Business) sales cycle & Cross-Sale (Expansion) experience required.
• Entrepreneurial mindset and ability to execute. This is the start of a large scale build-out
• Ability to continuously expand product knowledge and stay up-to-date on industry trends to effectively position against competitors
• Demonstrate a strong adherence to process, with a passion for process improvement
• Strong customer-facing and presentation skills with ability to establish credibility with executives
• Experience negotiating and navigating contracts and legal discussions
• Ability to build strong personal relationships, internally and externally
• Excellent written and oral communication skills
• Track record of success being a self-starter, results-oriented, adaptable, and inquisitive
• BA/BS degree preferred; or equivalent relevant work experience

What monday.com can offer you:

• Opportunity to join a well-funded, proven company with big ambitions, competitive salary and benefits package, and bonus potential.
• An amazing company culture that values transparency and collaboration while never forgetting to have fun while we work!
• Monthly stipends for food, wellness, and commuter/remote work
• Fully dedicated learning and development team that provides opportunities for our employees to hone and gain new skills
• Award-winning work environment - named a “Best Place to Work” by BuiltIn as well as “Great Place To Work” certified
• We foster diversity, inclusion, and belonging through our Employee Resource Groups in addition to providing access to resources and education to support our team, facilitate conversations, and encourage understanding
• A global work environment with employees in Tel Aviv, New York, San Francisco, Miami, Chicago, Denver, London, Kiev, Sydney, São Paulo, and Tokyo

Visa sponsorship for this role is currently not available.

• Handle customer invoicing in our ERP system
• Take part in the company’s monthly Order-to-Cash cycle, ensuring timely sales order processing
• Process internal requests for customer data changes
• Register and reconcile collection from customers
• Align Accounts Receivable aging reports and related deliverables
• Research and resolve customer accounts discrepancies
• Ongoing communication with customers, sales reps, business operations, customer success and AR/collection teams.
• Contribute to the team’s mission to improve data flows, optimize our processes, and ensure accounting output is accurate.

• 2+ years of experience as an AR/Billing significant role, as part of the finance team, in a Global high-tech company (SAAS - an advantage)
• Experience with ERP environment - must (Netsuite – an advantage)
• Experience with Salesforce - an advantage
• Experienced with Excel
• Exceptional attention to details and ability to multitask
• Exceptional business partnering skills, with demonstrated ability to work cross functionally and at various levels within a company
• Team player with a proactive approach
• Ability to manage routine tasks repeatedly and identify improvement opportunities
• Service-oriented
• Ability to learn quickly and keep up in an ever-changing environment
• Ability to follow directions, meet strict deadlines, and work independently
• Excellent communication and organizational skills

What monday.com can offer you:

• Opportunity to join a well-funded, proven company with big ambitions, competitive salary and benefits package, bonus potential, and eligibility to take part in the company equity incentive program
• An amazing company culture that values transparency and collaboration while never forgetting to have fun while we work!
• Monthly stipends for food, wellness, and commuting
• Fully dedicated learning and development team that provides opportunities for our employees to hone and gain new skills
• Award-winning work environment - named a “Best Place to Work” by BuiltIn as well as “Great Place To Work” certified
• We foster diversity, inclusion, and belonging through our Employee Resource Groups in addition to providing access to resources and education to support our team, facilitate conversations, and encourage understanding
• A global work environment with employees in Tel Aviv, New York, Denver, London, Paris, Warsaw, Munich, São Paulo, Sydney, Melbourne, Tokyo and Singapore

Please note that this is a hybrid position of 3 days/week in our NYC office.

Visa sponsorship for this role is currently not available.

What You’ll Do

• Deliver Exceptional Customer Support and Drive Retention: Engage with customers through both inbound tickets and targeted outreach across chat, email, phone calls and video . You’ll balance effective, high-quality service with consultative, value-led conversations , helping users overcome blockers, increase adoption, and unlock long-term value from monday.com.
• Support Commercial Growth Through Product Expertise: Leverage your deep product expertise to help customers discover impactful new ways to use monday.com. By identifying opportunities aligned with their goals, you’ll support upsell, cross-sell, and new business expansion. Not through sales targets, but by building trust, guiding adoption, and enabling long-term success. Your guidance will play a key role in helping customers realize more value and stay with monday.com.
• Lead Purposeful Discovery to Unlock Real Impact: Go beyond surface-level conversations by running thoughtful, strategic discovery sessions. Quickly uncover what matters most to your customers — their goals, challenges, and opportunities — and use those insights to guide them toward meaningful, tailored solutions with monday.com.
• Build & Present Strategic Use Cases: Help customers visualize success by designing and presenting clear, relevant workflows and use cases that map directly to their needs.
• Contribute to Building the Team and Function: As a core member of a small, agile team, you’ll play a hands-on role in building and testing new approaches to retention. You’ll contribute your experience and innovative mindset to help shape our playbook, influence team processes, and lead cross-functional projects that support the growth and structure of the team.

What We’re Looking For

• You have 2+ years of experience in a customer-facing B2B SaaS role (such as Customer Success, Support/Experience, Implementation, or Product Enablement), ideally supporting SMB or mid-market customers at scale.
• You’re experienced in working across many customer engagements simultaneously , identifying needs quickly, and delivering value through targeted, high-impact interactions rather than long-term account management.
• You demonstrate a proactive approach , are comfortable in fast-paced, dynamic environments , and can adapt quickly as priorities shift, all while staying focused on delivering value.
• You have hands-on experience working with SaaS products and feel comfortable navigating technical tools, settings, and workflows. You pick up new systems quickly and can understand product behavior in order to support and guide customers effectively.
• You’re data-driven and systems-savvy, confident using CRM tools and product data to inform your decisions and strategies.
• You’re a clear, confident communicator who builds trust quickly with customers. You know how to make users feel heard, supported, and confident in their journey, translating needs into meaningful actions that drive retention, adoption, and long-term value.
• Eager to Learn and Grow, you’re curious, open-minded and seek out opportunities to learn and develop.
• You thrive in a global environment , you know how to collaborate well across cultures and regions. You're a strong team player who actively supports team goals, shares knowledge, and contributes to a smooth, aligned way of working.
• You have strong written and verbal communication skills, you can communicate clearly, professionally, and empathetically with customers and colleagues around the world.
• Prior experience in a Support Role is an advantage.

Visa sponsorship for this role is currently not available.

• Act as a primary point of contact to sales, customer success, and partners.
• Resolve/elevate all internal system-related issues, such as Salesforce.
• Create processes/policies where applicable.
• Document and maintain all processes into the team’s KB.
• Have a great understanding of the organization, and direct requesters to the right resource as fast as possible.
• Challenge every ad-hoc solution, and pursue the relevant teams to implement permanent solutions.
• Adhere to the team’s KPIs, from SLOs to all quality of work measurements.

• B.Sc in Industrial Engineering or a similar field.
• 1- 3 years experience in client-facing roles.
• Business acumen and understanding of the selling process.
• Excellent communication skills in English (written and verbal).
• Fast and independent learner.
• Analytical skills.
• Ability to quickly adapt to a continuously changing environment.
• Effectively work with cross-functional remote and local teams.
• Experience in SaaS environments - Advantage.
• SalesForce knowledge - Advantage.

Please note that this role is on a hybrid model.

Visa sponsorship for this role is currently not available.

• Proactively own and implement the region-specific marketing plan for customer acquisition and expansion
• All about the customer: focused on understanding what really creates value for the customer and aligning the business to deliver accordingly
• Collaborate effectively with the global Marketing, Sales and Partner teams to deliver your goals
• Work closely with regional sales to develop and deliver account-based marketing plans in full alignment between sales and marketing
• Apply multi channel marketing best practices to generate and accelerate sales pipeline
• Delivering against KPIs for pipeline growth, marketing-sourced revenue, and lead generation
• Utilize data and analytics to measure the effectiveness of the regions marketing campaigns and iterate on strategies based on performance
• Plan and execute both in-person and virtual events, hosted and sponsored
• Advocate the monday.com brand in the region, internally and externally

• 8+ years of experience in B2B SaaS marketing
• Leading regional marketing is an advantage
• Strong knowledge of B2B marketing tactics and best practices
• Track record of success delivering pipeline and revenue outcomes
• Prior experience with planning and organizing regional marketing events
• Self-starter with the ability to leverage data and industry insights to make strategic decisions
• Outstanding communication and collaboration skills, and a creative thinker
• Experience with Salesforce.com, HubSpot and other marketing technologies for reporting and campaign execution
• Strong customer-facing and presentation skills with the ability to establish credibility with executives

What monday.com can offer you:

• Opportunity to join a well-funded, proven company with big ambitions, competitive salary and benefit package, bonus potential, and eligibility to take part in the company equity incentive program
• Amazing company culture that values transparency and collaboration while never forgetting to have fun while we work!
• Monthly stipends for food, wellness, and commuter/remote work
• Fully dedicated learning and development team that provides opportunities for our employees to hone and gain new skills
• Award winning work environment - named a "Best Place to Work" by BuiltIn as well as "Great Place To Work" certified
• We foster diversity, inclusion, and belonging through our Employee Resource Groups in addition to providing access to resources and education to support our team, facilitate conversations, and encourage understanding
• A global work environment with employees in Tel Aviv, New York, Denver, London, Kiev, Sydney, São Paulo, and Tokyo

Visa sponsorship for this role is currently not available.

• Day-to-day includes supporting the field (ad hoc requests, report builds, etc), identifying process inefficiencies and helping define solutions, collaborating with cross-functionals and helping deliver on projects.
• Develop and implement strategies to enhance customer adoption and retention.
• Collaborate with cross-functional teams to improve processes and efficiency within the Customer Success department.
• Analyze customer data and feedback to identify areas for improvement and drive actionable insights.
• Track leading indicators of renewals and upsell, and analyze them to understand what’s going well and what’s not.
• Detect early signals of at-risk renewals/customers, design playbooks for CSMs to address them, and provide a path to escalation.
• Implement and manage new tools to improve the day-to-day work of CSMs.
• Manage the day-to-day operations of the Customer Success department (e.g., allocating book of business for CSMs, sending CSAT surveys, etc)

• 3+ years of experience in a post-sales operations function
• Project management experience
• Working at a similar size organization
• Cross-functional experience and stakeholder management
• Technical experience (SFDC, Looker/Tableau is ideal)
• Communication & Collaboration
• Analytical & Strategic Thinking
• Ownership & Impact
• Technical Proficiency
• CS Proficiency is ideal, but not mandatory

Please note that this role is on a hybrid model of 3 days/week in our NYC office.

Visa sponsorship for this role is currently not available.