דרושים Payments Marketing Strategic Client Content Team Leader ב-גיי פי מורגן ב-United Kingdom, London

As a Client Technical Onboarding Vice President within the Commercial & Investment Bank, you will be responsible for the overall client experience and project management of technical commercial product implementations. Partner with client and internal stake holders to help provide a best-in-class experience. In this role you are often the clients first true experience working with JP Morgan Chase.

Job responsibilities

• Manage multiple complex payment integration projects at any given time, prioritizing tasks, resources and stakeholders across time zones
• Support clients in migrating from various TMS or updating their payment formats (e.g. SWIFT to ISO XML) in line with evolving industry standards and regulatory requirements
• Scope client requests and translate business requirements into detailed technical specifications for treasury services
• Manage client and internal partner expectations by establishing timeliness and dependencies with the goal to exceed expectations
• Own the product implementation and training experience for your assigned clients
• Build and maintain strong relationships with key partners in Relationship Management, Sales, Service, Operations and Product Management
• Work with partners in Operations and Product Management to streamline processes
• Identify instances of business risk and show ownership of issues when they arise
• Use Microsoft Office tools to document meeting agendas and minutes and project plans. Use of workflow tool for status updates and document repository
• Demonstrate creative problem solving and judgement and be empowered to escalate when necessary

Required qualifications, capabilities, and skills

• Applicable experience and a passion for delivering a consistent, stellar client and partner experience
• Technical project management experience or experience with complex treasury implementations and comfort in a fast paced, dynamic client-facing environment
• Ability to clearly communicate, partner, and influence others to a common goal
• Exhibit adherence to policy and procedures and meet or exceed established SLA
• Comfort in using technology such as WebEx, Zoom, and other collaboration tools for enhanced client discussions
• Experience in coaching or mentoring employees and proven ability to successfully manage conflict
• Strategic thinking with the ability to adapt to change
• Microsoft Office Suite experience and project Management, Payments and Receivables experience
• Technical Consulting or business analysis experience in the Enterprise Resource Planning (ERP), systems integration or Application Programming Interface (API) space
• Exceptional verbal and written communication skills, with the ability to present technical solutions to both technical and non-technical audiences

Preferred qualifications, capabilities, and skills

• Bachelor’s Degree
• Passion for learning new operating models, technologies, and industry trends
• Technical client consulting experience to support technical roles
• PMP or other Project Management Certifications

As a Commodities Client Service Account Manager Vice President within the Trade & Working Capital Client Service, you will be responsible for the servicing of Core and Structured Trade Finance products. You will also be required to use in-depth product knowledge to resolve challenging client facing issues during the product life.

Job responsibilities

• Manage life cycle of transactions after Sale
• Build relationships with the Client segment, Internal Operations, Middle and Front office colleagues
• Track the client transactions through operational steps and liaise with multiple internal parties to ensure smooth handling and fast turnaround time for the client
• Provide client reporting to help enhance their experience including discrepancy analysis, inquiry volume and type, early payment opportunities, digital solutions
• Support the operation workflow to resolve refusals, disputes, and problematic transactions
• Record all Client interactions in case management system (e.g. calls, meetings, issues, and proactive communications)
• Escalate client concerns and any issues to Sales (i.e., encryption emails)
• Understand the Commodity products lifecycle from front to back and be the “go-to” person within the team
• Partner with Trade Sales as Trusted Advisor to enable new business and solutions
• Work closely with the Client Service, Operations, and Compliance teams and other regions to close gaps and standardise processes / improve consistency.
• Communicate with clients to solve immediate day-to-day issues on live transactions as well as understand their long term needs to shape business decisions

Required qualifications, capabilities, and skills

• In depth knowledge of LC/SBLC mechanisms for Commodity Products
• Strong knowledge/understanding of the Oil & Gas and Commodities industries
• Strong familiarity with key market practices in the sector
• Ability to explain the clients’ LC requirements to internal stakeholders, assessing key risks and mitigants for the bank
• Ability to work within tight deadlines
• Ability to operate in a collaborative environment and possess strong interpersonal skills necessary to work effectively with colleagues at various levels of the organization
• Proven leadership skills and capable of delivering exceptional performance under pressure
• Strong focus on client satisfaction and the building of excellent relationships with our customers

Preferred qualifications, capabilities, and skills

• Trade Finance Commodity expertise
• Excellent planning and organization skills
• Comfortable working within tight deadlines
• Ability to operate in a collaborative environment and must possess strong interpersonal skills necessary to work effectively with colleagues at various levels of the organization
• Ability to develop and mobilise internal networks and resources
• Ability to effectively use and manage multiple system
• Additional European language skills

Job Responsibilities

• Develop and implement events and sponsorships aligned with business initiatives.
• Enhance brand awareness and client engagement through strategic events.
• Provide guidance and execution support to senior management and stakeholders.
• Collaborate across multiple business lines to coordinate shared opportunities.
• Manage and coach strategic event associates, ensuring timely project development.
• Coordinate client event agendas and negotiate sponsorship contracts.
• Partner with marketing and communications teams to maximize event reach.
• Collaborate with legal and compliance for contract approval.
• Oversee vendor relationships and negotiate new opportunities.
• Lead pre-event planning and post-event analysis for effectiveness and ROI.
• Manage and track detailed budgets, securing approvals and documenting variance

Required Qualifications, Capabilities, And Skills

• Experience in marketing/communications, events or sponsorships.
• Excellent project management and time management skills; proven ability to partner and lead a range of stakeholders across functions and levels.
• Strong interpersonal skills; demonstrated track record of partnering with a range of stakeholders and thriving in fast-paced, matrixed environment with minimal supervision. Team player that is self-motivated, entrepreneurial, effective under pressure and flexible (able to adapt to changing priorities).
• Excellent communication skills, including the ability to translate data-driven insights and measurement into actionable next steps.
• Strong desire to creatively problem solve; proven ability to navigate / analyse complex data.
• Operate with a sense of personal accountability; strong work ethic; high level of professionalism and integrity.
• Excellent/advanced Microsoft Excel, Word, PowerPoint.

Preferred Qualifications, Capabilities, And Skills

• Financial service or management consulting experience; working in a large global organisation.
• Experience managing event and sponsorships for founders, investors, startups and high-growth companies.
• Track record of driving innovation by challenging convention and identifying opportunities to develop unique, competitive sales and events/sponsorship programs.

What to expect

As a Global Payments Analyst in the Global Payments Program, you will gain hands-on experience in the innovative landscape of global payments, learning what it takes to "make money move" and promote innovation across financial technology. You will work with 100,000+ clients in 150+ countries, identifying opportunities to leverage emerging technologies and creating innovative ideas to transform the Payments landscape.

Job Responsibilities

• Beginning to learn how we work with 100,000+ clients in 150+ countries to support cash management needs and technology-based payment solutions
• Identifying opportunities to leverage emerging technologies to meet client needs
• Gaining exposure to product and client coverage teams
• Being part of creating innovative ideas to transform the Payments landscape
• Working under the guidance of mentors and a supportive team
• Networking with industry leaders, accessing best-in-class training and learning how all our businesses work together to provide excellent customer service
• Have initiative and the vision to come up with strategies and plans, then this is the role for you.

Required qualifications, capabilities and skills

• A keen interest in global financial markets, as well as exceptional investigative and quantitative skills, flexibility and attention to detail.
• Exceptional analytical, research, project management, and communication skills
• Capability to multi-task, solve problems and work under pressure
• Flexibility with an energetic and confident approach, and the ability to thrive in a fast-paced, collaborative environment
• Excellent written and oral communication skills in English, with the ability to prepare and deliver clear and concise reports and opinions.
• Have working knowledge of Microsoft packages (Excel, Word and PowerPoint
• We accept applications from all degree disciplines as we respect and admire diversity of thought, but it is useful to enjoy numerical workwith familiarity of business fundamentals.
• Graduation date of April 2027 – August 2027

Preferred qualifications

• Demonstrable personal qualities, outside interests and achievements beyond academia that showcase the kind of person you are and the difference you could bring to the team.

2nd November 2025

The Assessment Centre process contains interviews and instructions of which will be sent to you before the Assessment Centre. You can expect a lead time of about four weeks between completing your HireVue and finding out if you have been invited to an Assessment Centre.

As Vice President in the team, you will be responsible for understanding client needs, managing relationships, and negotiating fees to optimize revenues and volumes. You will work closely with internal stakeholders, including trading desks, technology teams, and voice sales teams, to enhance our cross-product franchise and deliver bespoke solutions to clients.

Job Responsibilities:

• Actively sell and market the JPMorgan e-FICC suite of execution tools to institutional clients in EMEA.
• Understand client cross-product wallet and opportunity set, maintaining and growing relationships in coordination with internal stakeholders.
• Manage existing e-relationships, keeping clients informed of new product enhancements and ecommerce trends.
• Analyze performance through MIS and client relationships to enhance inquiry and flow.
• Collaborate with internal teams and external vendors to grow the cross-product franchise.
• Understand client execution needs to build bespoke solutions and act as a business sponsor for development work.

Required Qualifications, Capabilities, and Skills:

• Sales/front office experience.
• In-depth knowledge of ecommerce/trading platforms and protocols.
• Expertise in order management.
• Strong financial market knowledge.
• Basic coding ability.
• Excellent sales and customer service skills.
• Keen interest in technology.

Preferred Qualifications, Capabilities, and Skills:

• Competence in deciphering large data sets to understand opportunities and market share gains.
• Target-driven with the ability to manage a pipeline for your region/client base.
• Good understanding of ecommerce markets, competitive landscape, and regulatory changes.
• Customer service-focused with the ability to build and maintain internal and external relationships.