דרושים Software Compliance Engineer Asset Management ב-Intercontinental Exchange - Ice ב-United States, Jacksonville

Job Purpose

The SAM Compliance Engineer plays a critical role in ensuring software compliance and support audit readiness. Using ServiceNow SAM Pro, this role ensures that software asset management tooling and compliance management is operating effectively.

Responsibilities

• License Compliance: On-going review of industry and best practices of licensing changes as it related to internal systems and/processes to ensure proper license usage and compliance; End-user device, On-premises and Cloud Infrastructure devices.
  • Contracts Review: Ability to review software vendor contracts to assess and determine licensing, usage and compliance needs.
  • Audit Support: Prepare cost and usage reports for internal and/or vendor audits.
  • Operational Improvements: Identity opportunities to improve operations via process improvements and/or automation
  • Reporting: Generate monthly license position reports, dashboards, and financial summaries.
  • SAM Compliance Tooling: Administration of tools such as ILMT, License Servers, SAMPro configuration (DMAP, SW Models, Entitlements, SAMPro Workspace), File Based

• Software Asset Management Operations: Develop and maintain a deep understanding of the software asset lifecycle, IT Asset Management policies, SAM procedures, the data model and functionality of the CMDB and software asset management tools in ServiceNow
• Understand License Terms: Thoroughly review and comprehend the terms and conditions of software license agreements and understand the systems we have to maintain compliance; including but not limited to open source and commercial libraries.
• Maintain Centralized License Inventory: Ensure completeness of software license inventory in a ServiceNow CMDB; maintain records of software purchases and licenses; work onboard and manage licenses acquired by other groups or through acquisition activities.
• Manage Overall License Position and Usage Tracking Strategy: Develop and partner with stakeholders to develop methods and implement systems/procedures to manage and track usage and license effectively; monitor how licenses are used and assigned within the organization.
• Conduct Regular Audits: Regularly assess compliance with license terms, identify any discrepancies and trends.
• Ongoing Compliance Awareness and Education: Continue to educate and train staff on software compliance, policies and tools.
• SAM Reporting: Continue to develop and maintain core data and metrics in the form of live ServiceNow Reports and/or dashboards.
• Software Discovery Management: Understand and partner with stakeholders to ensure the appropriate level of data is collected to support the SAM License Compliance Program; co-manage data enrichment from data/discovery sources to ensure appropriate data coverage; may manage and/or own discovery tools as needed.
• Prepare reports for use by ICE management and by external vendors/auditors.

Knowledge and Experience

Required

• 3+ years’ experience in Software Asset Management, end user, infrastructure and Cloud license compliance
• Experience with ServiceNow SAM Pro, including license workbench and reconciliation jobs.
• Administration of IBM’s ILMT
• Strong understanding of software licensing (IBM, Microsoft, Adobe, Oracle, etc.).
• Strong license compliance experience
• Advanced data analysis using excel, excel formulas or other data analysis tools
• Bachelor’s degree in computer science, Business Administration, Finance or Information Technology
• Certifications in SAM (e.g., CSAM, ServiceNow SAM Pro)
• Strong written and verbal communication skills. Ability to prepare and give presentations
• Ability to multitask and work independently on multiple projects
• Ability to perform well under pressure
• Ability to create diagrams, business processes, workflow and/or entity relationship diagrams

Preferred

• Working experience on Tanium, Axonius or JAMf
• ServiceNow Software Discovery Investigations
• Python, Perl or scripting skills
• AI-driven automation, prompt engineering and LLM integration
• 1+ years CMDB and Hardware Asset Management experience

Responsibilities

• Responsible for the development of enterprise applications.
• Participates and often leads technical design, architecture, and implementation of enterprise applications.
• Develops and ensures adherence to development process and best practices.
• Facilitates an agile, efficient, and fast paced development environment.
• Participates in software design meetings and analyzes user needs to determine technical requirements.
• Responsible for automation of builds and deployments.
• Responsible for ensuring deployments are successful.
• Responsible for application performance and resilience.
• Provides mentorship and guidance for less experienced software development staff.
• Remains current on industry standards in technologies relevant to their responsibilities.
• Works closely with product and business teams to ensure software functions as expected.
• Ensure adherence to industry and corporate standards including SDLC, information and software security, and compliance.

Knowledge and Experience

• 10+ years of professional software development experience.
• Master's degree (preferred) or Bachelor's degree in Computer Science, Engineering, or equivalent practical experience.
• 7+ years of experience designing and architecting complex software systems.
• Expert-level proficiency in modern programming languages:
  • Python
  • Java or .NET
  • Transact SQL
• 5+ years of hands-on experience with modern UI frameworks such as React or Angular.
• 7+ years of substantial experience with RDBMS such as PostgreSQL and SQL Server.
• Proven experience in developing and deploying AI/ML solutions, including knowledge of key frameworks and platforms (e.g., TensorFlow, PyTorch, scikit-learn) is preferred.
• Strong knowledge and experience with containerization technologies (e.g., Docker, Kubernetes).
• Extensive experience working within and leading agile development teams.
• Proficiency with agile project management tools such as Jira.
• Proficiency with continuous integration and continuous deployment (CI/CD) tools such as Jenkins.
• Demonstrated ability to lead, mentor, and effectively collaborate across cross-functional technical teams.

Responsibilities

• Coordinate end-to-end background verification checks for new joiners.
• Liaise with third-party vendors and agencies to initiate and track background screening processes.
• Verify candidates’ employment history, educational documents, identity proof, address, criminal records, and other relevant credentials.
• Maintain regular follow-up with candidates for necessary documentation and clarification.
• Ensure timely completion and accuracy of background verification reports.
• Maintain proper documentation and confidential records of verification results.
• Escalate discrepancies or red flags to the HR Manager.
• Collaborate with the recruitment and HR operations to ensure smooth onboarding of verified candidates.
• Ensure all verifications are compliant with organizational policies and relevant legal guidelines.
• Generate periodic reports on verification status and closures.
• Share any feedback or gaps with the vendor.
• Maintains accurate and up-to-date human resource files, records, and documentation.
• Performs periodic audits of HR files and records to ensure that all required documents are collected and filed appropriately.
• Maintains the integrity and confidentiality of human resource files and records.
• Acts as a liaison between the organization and external benefits providers and vendors

Knowledge and Experience

• Masters in HR or Bachelors in HR in human resources with experiencewill be ideal.
• A minimum of 2 Year of experience in background verification process is a must.
• 1+ years of experience in HR operations, especially in background verification
• Strong attention to detail and organizational skills.
• Good verbal and written communication skills.
• Ability to manage confidential information discreetly.
• Familiarity with verification platforms and HRMS tools [Oracle, workday or SAP HCM] is an advantage
• Proficient with Microsoft Office software.

Shift Hours

• India Standard hours.
• This role is to be in office for 5 days a week.

Job Purpose

You will be responsible for partnering with ICE Clear Credit and ICE Link customers to provide operational process, system interface training, onboarding and trouble-shooting across CDS and U.S. Treasury clearing and post-trade processing services. This will involve analyzing complex cases and measuring them against expected system behavior to provide customers with case resolution. You will act as a primary escalation point for internal production support queries and will work closely with service delivery, systems operations and account management teams. You will be expected to participate in the design, implementation and testing of new products and services, and service enhancements, providing input based on your knowledge of customer needs and existing system and process challenges.

Responsibilities

• Integration Guidance: Clearly communicate with end users, educating them and dealing with all queries relating to system interfaces and their relationship with operational processes
• Customer Inquiries: Resolve customer inquiries in an articulate, timely, and courteous way seeking to deliver quick and effective solutions
• Technical Documentation: Prepare and manage technical guides for external business analyst and developments teams to review for new functionalities and enhancements
• API Code Sample: Prepare API samples and message templates for ICE functionality that showing best practice for integrating to ICE
• Technical Review: Perform periodic technical reviews of external integrations to ICE to identify areas of improvement for ICE connectivity
• Issue Handling:
• Investigation: Provide root cause analysis and issue resolution guidance to Systems Operations, Development and Quality Assurance teams
• Impact Assessment: Collaborate with customers and internal teams to assess external integration impacts to drive design decisions for issue resolution
• Escalation: Escalate issues to internal teams when necessary, clearly articulating problems and steps required for resolution
• Resolution: Consistently and correctly prioritize and resolve issues independently, with minimal supervision
• Documentation: Clearly track/update cases with detailed statuses and resolutions; maintain knowledge store of common issues/solutions/troubleshooting steps, etc.
• Process Improvements: Review internal process improvements for inter-team collaboration efficiency, and produce tools for troubleshooting using Java, SQL, Excel, VBA

Knowledge and Experience

• Bachelor’s degree or equivalent
• 5+ years relevant industry experience
• Rigorous troubleshooting techniques plus the willingness to convey technical details clearly and politely
• Excellent communication skills; good written English and demonstrable experience in writing clear/concise documentation
• Ability to independently learn nuances of a complex, multifaceted system with minimal supervision
• Effective use SQL as an analytical tool
• Work experience in a Software Development role is preferred, especially developing large scale enterprise applications using Java
• Experience in modern messaging protocols such as IBM MQ, JMS, Kafka, etc. is preferred
• Experience using database development concepts (SQL, PL/SQL, views, etc.) is preferred
• Experience in Object-Oriented Programming (Java/C++), XML, FIX, FpML, Python, JavaScript/TypeScript and Unix shell scripting is preferred
• Experience setting and supporting conformance testing preferred
• Must be able to multi-task, prioritize and escalate when appropriate
• Previous IT Support experience preferred

Responsibilities

• Processing, checking and Invoicing of Probate valuations as per client requests.
• Assist in the production of the Weekly Official Intelligence (WOI)
• Assistance with other work of the department as required.
• Liaise with Dublin editorial staff re data queries

Knowledge and Experience

• Familiarity with Company financial Data, including the calculation of Dividend and Interest payments.
• Good PC skills including Intermediate Microsoft Word and Excel
• Good communication skills
• Exceptional eye for detail
• Ability and willingness to adapt to a changing environment and changing requirements
• Able to work under one's own initiative and meet strict deadlines / SLA’s

Responsibilities

• An Agile full stack developer, focusing on sustainable development by exercising good estimation, effective branching strategies for managing code, automated testing to protect quality, and continuous deployment to receive fast feedback from users
• Ability to analyze needs and requirements of existing and proposed systems. Develop technical specifications
• Design, develop and unit test software applications with high quality and on schedule
• Turn ideas and concepts into carefully designed and well-authored code
• Articulate the interdependencies and the impact of the design choices
• Adapt/enhance existing and develop new engineering processes & tools
• Implement modules ensuring best coding practice
• Resolve technical issues of the Product implementation
• Assist Operations / Support team in resolving Production Issues

Knowledge and Experience

• Bachelor’s degree in computer science, Information Systems or the equivalent combination of education, training, or work experience
• 2+ years of software development experience using Object Oriented design for high-volume transactional and customer-facing web applications
• Experience with programming languages C# and/ or Java, JavaScript
• Knowledge of web development frameworks and technologies (React, Java, .NET)
• Basic understanding of software development principles, including object-oriented design and testing
• Experience with development tools such as Visual Studio, Git, and/or Eclipse
• Ability to learn quickly and adapt to new technologies and processes
• Strong problem-solving skills and attention to detail
• Excellent communication and teamwork skills

Preferred

• Kubernetes, other containerization tools, CICD pipeline
• Familiarity with Continuous Integration and Continuous Delivery (CI/CD) pipelines
• Excellent analytical, decision-making, and problem-solving skills

Job Purpose

Intercontinental Exchange is seeking an Automation Engineer.

Responsibilities

• Building and maintain tools and solutions for our operations platform, ensuring that we meet our customer service standards and reduce errors
• Actively troubleshoot any issues that arise during testing and production
• Update existing processes and design new processes as needed to optimize performance
• Work with the customers to understand their infrastructure automation solution requirements
• Understanding customer requirements and project KPIs
• Actively participate in or own continuous improvement projects driven by automation
• Any other activities as directed by management
• Work closely with the other team members to improve existing projects.
• Create quality measurements to track improvement in projects.
• Provide technical analysis, resolve problems, and propose solutions in a 24/7 production environment
• Participate in an on-call rotation

Knowledge and Experience

• 3+ years functional experience working as a DevOps Engineer
• Prior experience with software development, infrastructure development, or development and operations
• Strong experience with Microsoft Windows Server and Linux Administration
• Experience with scripting languages such as Python or PowerShell
• Experience in architecting an automation framework
• Proficiency in Configuration Management, CI, and automation tools such as – Jenkins, Chef, Puppet, Ansible or similar
• Experience with Agile methods (Scrum/Kanban) to organize project deliverables, to track and to report progress (Jira)
• Experience with git, git repo services (BitBucket, GitHub), and branching strategies
• Experience with open-source technologies and cloud services (AWS/Azure)
• Experience with monitoring and alerting tools (Splunk, Nagios, BigPanda, PagerDuty)
• Experience with infrastructure as code (Terraform, CloudFormation)
• Experience with automation of business continuity/disaster recovery
• Knowledge of and exposure to container technology and orchestration is a plus.
• Experience interacting with REST APIs (GET/POST requests), webhooks, and API client tools (Postman)
• Excellent problem-solving and troubleshooting skills
• Process-oriented with great documentation skills (Confluence)
• Experience with data structures/formats such as XML, JSON, YAML, and HCL

Preferred

• Experience with Rundeck and/or Cisco Tidal Enterprise Scheduler
• Experience with BigPanda
• Experience with PagerDuty
• Experience with AI Ops